Lessons In Product Management

The Truth About Customer Feedback w/ Raoul Friedrich Co-Founder & Chief Product Officer at Building Radar

06.22.2020 - By Path2ProductPlay

Download our free app to listen on your phone

Download on the App StoreGet it on Google Play

On today's episode, I sat down with Raoul Friedrich Co-Founder & Chief Product Officer at Building Radar

Here's what we discussed:

How Raoul pivoted from engineering to product and founded Building Radar

Why feature requests should never be taken at face value

How you can train other departments such as sales and customer support to deliver more valuable feedback

Why you should throw out your feature backlog and substitute it for a problem backlog

Focusing on outcomes versus outputs

How features get outdated but problems never do and how to prioritize which problems you focus on solving

How to differentiate from your competitors with better solutions that truly get at solving your customer problems, based on the  real "why" of the customer's problem

Don't forget to subscribe, so you don't miss an episode! I'd also love to hear from you, so feel free to rate and review the podcast or reach out to me at [email protected] with any feedback!

---

Send in a voice message: https://podcasters.spotify.com/pod/show/productmanagementlessons/message

More episodes from Lessons In Product Management