The Uncharted Veterinary Podcast

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag!

It's time to hire and we should be excited to add to our talented team. In all honesty, we are dragging our feet, our team culture seems strong until we bring in a new hire. The bulk of our team has been working together for 5 or more years. We have our hiccups as any team does, but feel that overall we have a good culture, lots of laughter, and comradery. We have discussed why we need to hire, but it feels as though the team is reluctant every time we do. When we do have a successful hire, they tend to be more introverted, the outspoken individuals seem to get less support from the team. Is it possible that the team feels challenged or maybe even insecure by confident new team members? We want to convey that adding new hires is a positive thing. How do we get everyone to want our new hires to succeed? How can we help the new hires feel less like outsiders?

Let’s get into this episode!

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/

April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Edited by: Dustin Bays

linktr.ee/BaysBrass

@Bays4Bays Twitter/Instagram

This week, on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss tackle the question “What do you do when everyone on your team just stops following through and doing what they are supposed to do? Is it time to micro-manage these people?”

Let’s get into this episode!

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/

April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week, on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mail bag to answer the question:

“What do you do when your DVM (practice owner) is the one who is judging clients? As the manager, I want to set the expectation that negative client talk is not okay. But what do I do when the practice owner is the one who does it? And in front of the team? How can I possibly hold them accountable when the PO doesn't follow the rules?”

- Non-judgmental Practice Manager

Let’s get into this episode!!

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/

April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag:

“We are short staffed and getting shorter by the minute. Where do you find good people? We need to hire at least 1 person in every role. Our morale is at an all time low and people are burnt out. We need to save the ship before it goes down.”

AND

“Alrighty!! I’m in a pickle! I canNOT seem to get Veterinary Technician applicants. I have posted on Indeed, Facebook and LinkdIn. We are so short staffed and it’s starting to take its toll on everyone. How do I find a Vet Tech worth hiring?!”

Let’s get into this episode!

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/

April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/

All Links: https://linktr.ee/UnchartedVet

Editor: Dustin Bays

linktr.ee/BaysBrass

@Bays4Bays Twitter/Instagram

This week, Dr. Andy Roark and Practice Management Goddess Stephanie Goss dive into the mailbag:

“There seems to be a gathering "clique" problem on our team. To be honest, I've seen it forming/happening but to be really really honest, I haven't acted soon enough or swiftly because it involves me. There are three assistants, the newest associate vet, and myself who have more and more solidified one another as fast friends and at times will socialize outside of the clinic.

I generally did not see our friendship as disruptive or outside of appropriate until in the past month two different team members have stated that they have concerns about a clique issue. I'm beyond mortified to have anyone feel excluded or "other" in a way that concerns them at work. That being said, I'm having a hard time seeing what behaviors are bothersome because I don't think, as objectively as I can be, that we're being catty or toxic or gossipy or Mean Girls like, other than always wearing pink on Wednesdays (ok jk just had to throw that in there)”

Let’s get into this episode!

Editor: Dustin Bays

@Bays4Bays Twitter/Instagram

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/

April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/

All Links: https://linktr.ee/UnchartedVet

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about a trend that seems to be on the rise today: Managers and practice leaders taking requests from the staff REALLY personally. It’s easy to see how this happens, but gang… it’s not helpful or healthy. How do we avoid this headache (and heartache)?? Let’s get into this episode!

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Register for Practice Managers Summit 2/11-2/13: https://unchartedvet.com/uncharted-practice-manager-summit/

Instant Team Buy-In: https://unchartedvet.com/lean-board/

Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/

Editor: Dustin Bays

@Bays4Bays Twitter/Instagram

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss take a question about how a CSR can bridge the gap between “the front” and “the back” in the name of better patient care, better customer service AND a happier workplace. LET’S GET INTO THIS EPISODE!

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Register for Practice Managers Summit: https://unchartedvet.com/uncharted-practice-manager-summit/

Instant Team Buy-In Course: https://unchartedvet.com/lean-board/

Editor: Dustin Bays

@Bays4Bays Twitter/Instagram

When an overworked, underpaid technician writes in to ask how to ask for a raise, Dr. Roark and Stephanie Goss lay down their absolute best advice.

If you've ever thought about asking for a raise this episode is for you!

Links:

Register for Practice Managers Summit: https://unchartedvet.com/uncharted-practice-manager-summit/

Instant Buy In Course: https://unchartedvet.com/lean-board/

Upcoming events: https://unchartedvet.com/upcoming-events/

Editor: Dustin Bays

@Bays4Bays Twitter/Instagram

Clients are carrying a ton of stress these days, and as a group they seem more challenging than ever before. What happens when your staff has had enough and starts to push back? Can a practice survive when the staff talks trash about the people they serve? How do we stop the slide and get positivity back in the building? Let’s get into it!

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Register for Practice Managers Summit: https://unchartedvet.com/uncharted-practice-manager-summit/

Instant Buy In LEAN Course: https://unchartedvet.com/lean-board/

Editor: Dustin Bays

@Bays4Bays Twitter/Instagram

What do you do when one doctor is taking all the lucrative cases and dumping all the headaches on other docs? What do you do when she has made a deal with the front desk to support this arrangement? What do you do when no one wants to cross her, and you’re just the brand new vet who got hired? Well…. We’re going to tell you! Let’s get into it.

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Register for our Inventory Management Course: https://unchartedvet.com/inventory-2021/

Register for Practice Managers Summit: https://unchartedvet.com/uncharted-practice-manager-summit/

Editor: Dustin Bays

@Bays4Bays Twitter/Instagram