In this episode of LotTalk, leadership expert Frank Knox joins Chris Keene, John Anderson, and Reynaldo Leonard to discuss what separates true leadership from management in today’s dealerships. Knox shares why sustainable change starts with behaviors, not KPIs, how to build courageous and communicative teams, and why ignoring data that contradicts your gut can derail your success. Packed with real-world examples and tough truths, this episode is a must-listen for dealer principals and managers who want to lead with consistency and vision.