In veterinary medicine, the role played by veterinary technicians is immense. As a tribute to their wonderful service, Heather Pendergrast, a Registered Veterinary Technician and CEO of Synergie Consulting talks about the crucial role they play in veterinary practice and the future trends of this career. She doesn't limit the discussion to that alone; Heather also shares tips on handling practice managers effectively, building leadership skills, mentoring others, and developing strong teams.