Think Big Act Small

As the Chief Heart Officer at VaynerMedia - which you may know from their content-creating CEO Gary Vaynerchuk - Claude Silver is responsible for supporting the culture across an 800-person team.

After 20 years working at various Fortune 50 companies in the US, Claude has found that all people need other people in our lives that listen, and then do. People also need the space in which they can thrive.

In this interview, Claude shares her experience of generously serving others, including the importance of a rhythm of connection and celebration, and her five tips for giving better feedback to your teammates.

Jules Lund is a star of Australian TV and radio who is now the leader of a fast-growth tech company.

In 2015 Jules founded TRIBE, a self-serve online marketplace connecting brands with influencers. TRIBE now has offices in four countries and a team of about 70.

Jules shares his challenges evolving from a high-achieving lone wolf in the media into a founder that serves a fast-growing team - in particular when his CEO confronted him about his negative impact on organisational culture. That harsh lesson helped him to make significant changes in his life that have had a massive impact on his leadership, and his team.

*Language warning - there are a few swear words in this ep..*

This short solo episode looks at how to best use a core purpose as one of the foundations of a strong culture, so you can create a truly great place to work.

Building on episode 18, this episode focuses on step 2 of the Culture Is Everything Checklist: Can every team member recite your core purpose?

The culture in your team can be systemised, just like many other parts of your business. Building a system around your culture, and having a checklist to ensure you stick to your cultural rituals, is at the heart of the ‘culture is everything’ system.

Download your free Culture Is Everything Checklist at tristanwhite.com.au/checklist

Brian is the founder and CEO of The Goulet Pen Company, which has grown from two people (Brian and his wife) to a 40-person team that sells and distributes fountain pens all over the US.

Brian believes it’s all about people, and that ‘to be unclear is to be unkind’; therefore leaders need to first be clear in our minds so that we can give clarity to our team.

Enjoy learning from Brian!

Kevin Lawrence is the author of 'Your oxygen mask first', which helps high achievers to survive and thrive in leadership and life.

In this episode we discuss practical habits from the book including: the skill of not letting other people’s problems become your own; the idea that the best thing any leader can do is to make themselves useless; and how to practically prepare for uncomfortable conversations.

Mark Middleton is the Global CEO of the Icon Group, which has 3,000 employees across Australia, NZ, China and Singapore.

A healthcare professional by trade, Mark’s leadership journey has centred around creating a strong culture and building a great place to work.

One of the key concepts we discuss in this interview is the power of rituals to learn and grow ourselves in our careers, and to provide stability for a team’s growth.

This (short) episode is a little different. No guest, no interview, just Tristan going solo on a topic that's item one on the Culture Is Everything checklist: discovering a short, compelling and easy-to-understand core purpose (instead of a wishy-washy mission statement) as a foundation of a strong team culture.

In this episode, you'll hear the story of the very first team members that Tristan ever employed to move from a solo start-up business to a team with employees that has since become the 150-person strong The Physio Co. 

In those early days, Tristan didn't even know what culture was and he made plenty of mistakes which have helped shape The Physio Co and his Culture Is Everything approach.

This episode has lessons, learnings and a call to action for you to build an even better place to work.

To download a copy of the Culture Is Everything Checklist, head over to tristanwhite.com.au/checklist

This episode features the leader, entrepreneur and author Brian Scudamore.

Brian is the founder of the global success story 1800 Got Junk, which employs thousands of people and collects hundreds of millions of dollars worth of junk each year.

Brian shares the inauspicious beginnings behind his people-centric business model that led to the foundation of this global powerhouse.

We delve into the secrets behind his people-focused and people-powered business, including the 1800 Got Junk ‘dreams’ employee program and insights from his recent book, ‘Willing to fail - the 1800 Got Junk story’. Enjoy.

Verne Harnish is an leader, entrepreneur, community builder, and the author of 'Scaling Up' and 'Mastering The Rockefeller Habits'. 

In this episode we discuss how routine can set you free, the interaction between empathy and assertiveness for leaders, the importance of 'keeping it real', and Verne's 'care more' approach.

David Meerman Scott is an author, speaker, content creator and a mentor of mine.

He’s the author of 10 books, the most famous being ‘The New Rules of Marketing and PR’. He travels the globe teaching leaders and entrepreneurs how to publish content online.

In this interview we discuss how online content creation can help businesses grow. We also explore how ideas develop over time and can be connected together to develop careers, ideas, theories... and get new words in the dictionary. David also shares why leaders should publish content under their own name. 

Enjoy.