Think Big Act Small

Ross is owner and CEO of Therapy Direct Health Care in the UK. His book 'The Business Of Health' shares his experience of becoming a strong leader inside a health business.

In this interview, Ross shares the learnings and rituals that help him be at his best. We specifically focus on his leadership learnings, which include learning from others, and lessons from a spectacular communication fail.

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This short solo episode explores item 7 on the 'Culture Is Everything' checklist: Does your team receive regular updates on progress towards your ten-year obsession.

We delve into some examples - including my own experience with The Physio Co - to help you bring your team along on the journey to achieving your Big Hairy Audacious Goal.

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Lisa Messenger is the founder and CEO of Collective Hub, an inspiring multimedia platform that exists to help people unleash their full potential.

Between 2013 and 2017 Collective Hub grew it's print magazine from scratch to 50+ issues that were distributed in 37 countries.

But, as a creative entrepreneur, Lisa had to make some big decisions about Collective Hub's future in 2017 & 2018 that lead to a pivot and much smaller team.

Lisa's 2018 book, Risk and Resilience, details blow-by-blow her experience in scaling down her offline magazine business after realising it had grown too quickly and unsustainably.

This interview covers Lisa's growth story as well as her scaling-down experience. Learning from other leaders' challenges can yield the greatest insights, and there's plenty of gold in this episode.

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Enjoy :)

This short solo episode explores item 6 on the ‘Culture is Everything’ checklist: Do you have a 10-year obsession that acts as your north star?

A 10-year obsession is all about vision: documenting where your business and team is heading, so you can create the right culture for the future you want to create. It's an idea learned in part from Jim Collins and his concept of a Big Hairy Audacious Goal that will take a decade or more to deliver, and will take you from good to great.

You can download a copy of the Culture Is Everything checklist here: tristanwhite.com.au/checklist

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Sel Watts is a serial entrepreneur and people-focused leader.

In 2007 Sel founded the results-driven HR firm Wattsnext in 2007, which she has continued to grow. She then took on the huge challenge of moving to New York to start another people-centred business, Wattsnextpx, which transforms businesses by working with founders and CEOs to increase the performance and engagement of senior leaders and their teams.

In this interview, as well as sharingher leadership and culture lessons, Sel also shares some of her unexpected learnings from being an Aussie who signed up for the adventure of starting a business from scratch in New York.

Follow Sel on insta here: @sel_watts

After a short break to take time out to learn and grow in my personal and professional life, we're back to learning how to apply the steps from the Culture Is Everything checklist.

This short solo episode covers how you can use core values in every team member's quarterly review.

Using core values in regular one-to-one conversations with team members can help you to assess and improve performance. Core values can be used when goal-setting, praising and redirecting (when different behaviours are needed).

This ep is based on item #5 on the Culture Is Everything checklist.

You can download a copy of the checklist here: tristanwhite.com.au/checklist.

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Nick Sinclair is the founder and chairman of a fast-growing business, The Outsourced Accountant. They have a growing team of 1250 team members, the majority based in the Philippines, that provide accounting services to clients around the world.

There are heaps of practical culture tips in the interview, including Nick's commitment to thinking big and acting small by connecting personally with TOA's huge and fast-growing team. 

Nick is an advocate for the 'culture is everything' system. He understands the importance of investing in a strong culture to support the business when the going gets tough - as it did when an earthquake hit the Philippines recently.

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This short solo episode covers how you can best use core values to create a recognition and reward program that drives culture.

We dive into the lessons learned from Scaling Up's Verne Harnish, Vaynermedia's Claude Silver and Icon Group's Mark Middleton.

Item #4 on the Culture Is Everything checklist is 'Are your core values used for a recognition & reward program that drives culture?' and that is the focus for this episode.

You can download your copy of the checklist here at tristanwhite.com.au/checklist

Subscribe to the Culture Is Everything newsletter at tristanwhite.com.au/start-here

Cathie Reid is the co-founder of Icon Group, a 3,000-strong global team dedicated to caring for cancer patients across Australia, New Zealand and Asia. Cathie is also a director of the Brisbane Lions AFL Football Club, and a recent recipient of the Order of Australia for her 30+ years in healthcare and philanthropy.

Cathie believes her role as a leader is to help her people move from good to great to exceptional. Icon Group do this by helping team members identify what they’re good at, then ensuring they spend as much time as possible playing to those strengths.

This short solo episode covers why core values are one of the foundations of a strong team culture.

We delve into core value examples from AirBnB, Atlassian and The Physio Co to help you understand what great core values look and sound like. 

Item #3 on the Culture Is Everything Checklist is 'Do you have 3-5 core values that EVERY team member can remember?' and that is the focus for this episode.

Grab your copy of the Culture Is Everything Checklist at tristanwhite.com.au/checklist

Subscribe to the Culture Is Everything newsletter at tristanwhite.com.au/start-here