Every company these days wants to figure out how to automate people’s work with AI. Turns out, AI can also help with that.

Founded in 2019, San Francisco- based startup Scribe makes a browser extension that sits on employees’ laptops, recording their screens and silently watching them work. Along with giving businesses insight into the steps involved in repetitive tasks, Scribe’s AI software can then automatically generate step-by-step guides and tutorials that clearly explain how different teams operate, complete with annotated screenshots and click instructions. 

That’s also perfect for teaching AI agents how people work: what to do, which tools to use and how to handle different tasks on their own. “Companies are realizing we need to make our organizations legible to humans and agents,” says CEO and cofounder Jennifer Smith. 

Today 80,000 customers including LinkedIn, HubSpot and T-Mobile use Scribe’s guides to train new employees on complex workflows and zero-in on inefficiencies, helping them save time and money. (Teaching agents, rather than humans, is still nascent.)

By Rashi Shrivastava,

Writer

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