AI is transforming the way we communicate—but is it bringing us closer or pushing us further apart? In this episode of Tiff Talks Tech, I sit down with Connie Lee, Co-Founder of Reffie, to explore how businesses can use AI to create genuine, personalized connections rather than robotic interactions.

We dive into:
🔹 How to enhance your best workflows with AI to deliver personalized experiences
🔹 The risks of poorly deployed AI and how it can damage your brand
🔹 Why AI sometimes makes communication feel cold—and how to bring the human touch back
🔹 The future of AI-powered relationships and what businesses need to do now to stay ahead

If you’re in multifamily marketing, tech, or customer experience, this episode is packed with insights to help you leverage AI the right way—without losing the personal touch.

🎧 Tune in now and learn how to make AI work for you, not against you!

Artificial intelligence is transforming the multifamily industry, from leasing automation to pricing strategies—but are we thinking enough about ethics? In this episode of Tiff Talks Tech, I sit down with Jack Miller, Data Scientist and AI Ethicist at HIO, to discuss the ethical implications of AI in multifamily.

We’ll dive into why AI ethics matter, how bias can creep into our tech stack, and what operators can do to ensure responsible AI adoption. Plus, Jack shares key questions you should be asking vendor partners to make sure the technology you’re bringing on is fair, transparent, and compliant.

Whether you're an operator, marketer, or tech vendor, this episode will help you navigate the intersection of AI and ethics in multifamily—without the jargon.

🎧 Tune in to learn how to future-proof your AI strategy and stay on the right side of innovation!

In this episode of Tiff Talks Tech, I sit down with Stephanie Anderson, Senior Director of Communication & Social Media at Grace Hill, to explore how training in multifamily goes beyond just checking the compliance box. We dive into how innovative training programs can foster employee engagement, build stronger team cultures, and create inclusive environments in one of the most diverse industries.

Stephanie shares insights on the evolving role of technology in training—highlighting tools like automation, data analytics, and gamification—and how they’re transforming the way multifamily companies deliver impactful learning experiences. We also discuss the connection between ongoing training, career growth, and retention, and explore actionable strategies to overcome challenges faced by busy on-site teams.

Whether you’re a property manager, marketer, or industry leader, this episode offers valuable takeaways for building thriving, connected teams in multifamily. Don’t miss it!

In today’s rapidly evolving multifamily industry, tech is reshaping how we connect with prospects, engage residents, and drive business results. But how can multifamily marketers stay ahead of the curve?

In this solo episode, we'll dive into the essential skills every multifamily marketer needs to thrive in a tech-driven world. From mastering data analysis and CRM tools to embracing AI and marketing automation, Tiffany shares practical insights and actionable tips on how to build your toolkit for success.

Whether you’re looking to optimize your digital advertising strategies, improve your content creation, or stay adaptable in an ever-changing market, this episode will help you navigate the skills that matter most in the modern multifamily marketing landscape.

Tune in to learn how to sharpen your skills and future-proof your career in multifamily marketing!

In this episode of Tiff Talks Tech, we're joined by AJ Tibbitts, Manager of Pricing and Market Analysis at WinnCompanies, to discuss how automation is revolutionizing the leasing process for military families. AJ brings his expert insights into the unique challenges military communities face—such as frequent relocations, early lease terminations, and complex compliance. We explore how automation can streamline these processes, offer greater flexibility, and enhance communication between military tenants and property managers. Whether it's automating rent payments in line with Basic Allowance for Housing (BAH) or ensuring secure remote leasing, this episode is packed with actionable insights on how technology is transforming leasing for military families.

In this episode of Tiff Talks Tech, we're exploring the powerful ways AI is transforming the multifamily industry by helping leasing and property management teams scale their expertise like never before. Join us as we sit down with Jen Finn, the founder of HIO, a cutting-edge platform that provides instant, accurate answers to employee questions using AI-driven insights from proprietary documents, leasing protocols, software manuals, and more.

We’ll discuss how AI can streamline knowledge sharing, reduce training time, and enhance operational efficiency, ensuring consistency and accessibility across even the largest multifamily teams. Plus, we dive into the evolving roles and skills that will define the future of property management as AI takes on routine tasks, empowering staff to focus on what they do best.

Whether you’re a property manager, a tech enthusiast, or simply curious about the future of AI in multifamily, this episode offers valuable insights into how technology is reshaping the industry.

In this episode of Tiff Talks Tech, I’m joined by Kara Rafferty as we dive into the topic of maximizing vendor partnerships in multifamily. During a recent session for Apartments of New York, we shared actionable strategies and valuable insights to help property teams and suppliers build stronger, more impactful collaborations.

From creating mutual value to leveraging tools and resources that elevate these partnerships, this conversation is packed with tips to help you succeed. Plus, we’ve included a link to our PowerPoint presentation loaded with practical resources that will take your partnerships to the next level. Don’t miss it!📂

Access the PowerPoint Presentation here: https://tiffanydealva.wixsite.com/tiff-talks-tech/post/how-to-thrive-in-2025

Tune in now, and let’s take your vendor relationships to new heights!

In this episode of Tiff Talks Tech, I sit down with Katie Ritter, National Director at Widewail, to explore the ins and outs of reputation management in the multifamily industry. Katie brings valuable insights into how properties can foster authentic resident feedback, strategically leverage reviews, and improve online reputation—without losing the human touch.

We’ll discuss the unique challenges multifamily operators face in managing resident feedback, from asking for reviews in a genuine way to using technology to analyze customer sentiment and respond thoughtfully. Katie shares how Widewail's approach combines AI-driven insights with hands-on strategies, helping communities improve their reputation, attract new residents, and enhance overall resident satisfaction.

We also dive into the role of AI in reputation management: when to rely on automated tools for efficiency, where human interaction is crucial, and how AI-powered reporting can give property teams the insights they need to make impactful improvements across multiple locations. If you’re in multifamily and looking to create a stronger, more authentic online presence, this episode is packed with practical takeaways!

In the multifamily industry, some of the most challenging aspects of property management include navigating move-ins and move-outs, managing evictions, and minimizing collections losses. In this episode, I'm joined by Michael Bowman, CEO and Founder of Resident Radius. Together, we explore how technology is stepping in to transform these traditionally difficult tasks. From streamlining the move-in and move-out process to reducing the financial and operational strain of evictions and collections, today’s tools offer powerful solutions that benefit both property managers and residents. Join us as we dive into the tech that’s changing the game—making these once-unmanageable areas easier, more efficient, and more compliant.

In this episode of Tiff Talks Tech, Tiff and Kara Rafferty explore why multifamily marketers are stepping away from full-stack companies and embracing more specialized solutions. We’ll dive into the limitations of all-in-one providers and how niche companies, experts in their specific areas, are transforming marketing strategies. We’ll also discuss the growing trend of centralization in multifamily properties and how having the best tools for each job can help streamline operations and drive better results. Whether you’re a marketer looking to optimize your strategy or a property manager focused on efficiency, this episode is packed with insights on why specialization is the future of multifamily marketing.