How can technology enhance genuine human connection in hospitality? In this episode, William Costley, COO of Time Hotels, reveals how the right tech stack can empower teams to deliver exceptional guest experiences while maintaining a strong service culture.

Key Takeaways:

• Discover the critical role of a Property Management System (PMS) in integrating various hotel operations and enhancing guest interactions.
• Learn about Time Hotels' innovative approach to expanding their brand portfolio, including the launch of lifestyle brands focused on sustainability and wellness.
• Understand the importance of a robust Request for Proposal (RFP) process in selecting a revenue management system that aligns with your hotel's unique needs and operational scale.