"People won't remember what you said or did, they will remember how you made them feel." -Maya Angelou

In today's podcast, we review how connection leads to engagement, and engagement leads to improved customer service and increased sales in your taproom.

Data Point: Guests who receive a high level of engagement spend 30% more.

When you build relationships with your guests, they will spend more, tip more and come back more often.

For more tips and strategies to grow your taproom brewery business visit www.taproomsuccess.com.