This week we’re answering a question from a listener named Emma: What do those smiley-face customer-satisfaction buttons you see in airport bathrooms actually do? 

We track down the Finland-based company behind them, HappyOrNot, and uncover a hidden world of analytics, cameras, and AI. 

Our guest this week is Scott Erickson, HappyOrNot’s VP of US Sales and Global Channels.

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Like this episode? Check out Is your phone listening to you ... and should you care?

ICYMI: Manny wrote a book and you can check it out here! It's called Colored People Time: A Case for (Casual) Rebellion, and it's a collection of essays about the ways that time wraps itself around our most personal moments.

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