In episode 389 of Total Retail Talks, which was recorded at the National Retail Federation Big Show earlier this year, Editor-in-Chief Joe Keenan interviews Linh Calhoun, chief marketing officer of Replacements, the world's largest retailer of vintage and current tableware, silver and estate jewelry. Listen in as Calhoun provides an overview of the Replacements business (0:46), her…

In this bonus episode of Total Retail Talks, Total Retail's Kristina Stidham and Joe Keenan discuss Total Retail's recently released research report, Tips for Boosting Loyalty Program Success: How to Acquire, Retain, and Engage Your Customers. This report is sponsored by ebbo, an all-in-one loyalty company. Listen in as Keenan discusses why Total Retail created this report…

In episode 388 of Total Retail Talks, which was recorded at the ICR Conference earlier this year, Editor-in-Chief Joe Keenan interviews John Merris, CEO of Solo Brands, a pure-play direct-to-consumer (DTC) company with a portfolio of rapidly growing lifestyle brands, including Solo Stove, Oru Kayak, Chubbies, and ISLE. Merris discusses why so many public DTC…

In episode 387 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews John Stratford, vice president of global e-commerce at MillerKnoll, a collective of dynamic brands that comes together to design the world we live in. During the wide-ranging interview, Stratford provides an overview of the MillerKnoll business and its brands (0:57), his professional background (2:40),…

In episode 386 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Monica Rigali, vice president of global brand management at JanSport, a VF Company. Listen in as Rigali provides an overview of the heritage backpack brand (1:01), her current role and professional background (2:25), and how JanSport engages Gen Z consumers (3:51). She shares how…

In episode 385 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Scott McCabe, senior vice president of e-commerce at True Religion, a retailer of high-quality premium denim and sportswear for men, women and kids. Listen in as McCabe provides an overview of the brand (0:40), why the company recently launched its mobile app (2:15), and…

In episode 384 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Tom Nolan, CEO of Kendra Scott, a fashion-lifestyle jewelry brand with a focus on philanthropy and community. Nolan provides an overview of the Kendra Scott brand (0:45), his professional background that led to his current role (2:28), and how the jewelry brand differentiates itself…

In episode 383 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Abigail James, senior vice president of marketing at Macy's. During the wide-ranging conversation James discusses Macy's 2022 holiday season strategy (1:03), the customer behavior trends the department store chain has observed over the past few months (3:30), and how those behaviors will influence its…

In episode 382 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Christina Chang, vice president, procurement and planning at Adore Me, a leading online women's intimates retailer and Certified B Corporation known for inclusive sizing. Chang discusses the Adore Me business and its products (0:45), her professional background and current role (1:40), and how inclusive…

In episode 381 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jann Parish, chief marketing officer at francesca’s, a leading women’s clothing boutique with nearly 500 U.S. retail locations and a robust e-commerce platform. Parish discusses the consumer behavior she's seen from francesca's shoppers during this holiday season (1:33), how her marketing team is staying nimble…