Your firm has finally invested in new technology but that’s only half the battle. In order to actually save time and energy, you need to train your firm's employees to use the technology correctly, whether it's Microsoft Office, Adobe, or even an internal software service. In this episode of On Balance, hosts JoAnn Hathaway and Tish Vincent talk to Casey Flaherty about why investing in proper training is an essential part of investing in new technology. Casey recalls his own experiences working with firms’ adoption and productivity problems and discusses what beneficial training actually looks like in practice. Casey Flaherty is well-known for creating the Legal Technology Audit (LTA), a test of basic technological proficiency for lawyers and in-house corporate departments.