Intrigue! Drama! Suspense! Our victim, Paul Robinson Law, gets put through the wringer again with an after-hours secret shopper call plotted by Gyi and Conrad. 

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Before you get too delighted at the thought of hearing about the missteps of a fellow firm, remember—if you haven’t taken the time to fully engage with training and testing your in-house or third-party reception, your client intake might be dead in the water. So, did Paul’s firm successfully escalate the undercover shopper’s legal need? Gyi and Conrad analyze the experience and break down its good and bad elements to showcase how proper intake training, scripting, coaching, and emotional connection can foster a superior customer experience that will win you more clients.

The News:

Also, the dirty, underhanded, belly of the internet turned on Gyi and Conrad in the form of Google Business Profile suspensions on the SAME day. Coincidence? They think not. But, that’s it for today—let’s hash all that out in the next episode. 

Other Episodes in the Paul Robinson Trilogy:

Lawyer Website Roasted 

Ring, Ring! What to Expect When You Call Up a Marketing Agency  

Connect:

The Bite - Lunch Hour Legal Marketing Newsletter!

Leave Us an Apple Review 

Lunch Hour Legal Marketing on YouTube 

Lunch Hour Legal Marketing on TikTok

Chapters - Times Approximate 

(0:00) Planting our Flag / GBP Suspensions

(6:59) Legal Marketing News

(17:53) Mystery Shopper Call

The stockings are hung, the cocoa is steaming, and the time has come to talk about gifts! In this festive bonus episode, Conrad and Gyi are giving Santa Claus a run for his money with their epic gift guide. Find the best gadgets, books and gear for the lawyers who have everything and clients who you want to wow. Sleigh your holiday gifting game with Gyi and Conrad’s shoppable Amazon list here: https://amzn.to/4gndoJf

If the bio pic you chose for your website shows you standing in front of a shelf of law books… you might be in need of a website teardown.

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Folks, we have a volunteer! As promised, the guys devote this episode to an in-depth diagnostic of a law firm website—one that might just look a whole heck of a lot like yours. Paul Robinson of Paul Robinson Law, PLLC offered up his personal injury law firm site to the merciless scrutiny of Gyi and Conrad. So if you, too, have been wondering whether your site is up to snuff, take a listen to the guys’ detailed teardown. From the first Google search to the nitty-gritty details of Paul’s site pages, they discuss both the failings and successes and explain smart, effective strategies all lawyers can employ to improve web presence and reach target clients. 

Watch on YouTube

Suggested LHLM Episodes:

Ring, Ring! What to Expect When You Call Up a Marketing Agency  

Does My Website Suck? | Law Firm Website Teardown 

Local SEO 2024: How to Rank AND Expand Your Law Firm 

Connect:

The Bite - Lunch Hour Legal Marketing Newsletter!

Leave Us an Apple Review 

Lunch Hour Legal Marketing on YouTube 

Lunch Hour Legal Marketing on TikTok

Join Gyi Tsakalakis and Conrad Saam live from the Crisp Game Changer Summit, where they dive into game-changing insights for law firm marketing and branding success. From Michael Mogill's big announcement of Streaming Stack to strategies for building your brand through digital and omni-channel advertising, this episode is packed with actionable takeaways.

📺 Watch on YouTube

You'll hear our thoughts on:

Whether you're a solo attorney or part of a growing firm, these tips will help you stand out in a competitive legal market. Don’t miss our scoop on the quiet LawRank acquisition and our take on branding do's and don’ts for lawyers.

Pro tip: Stick around for creative marketing ideas you’ve never thought of before!

Hit subscribe and drop your questions or comments below—we love hearing from you.

Recommended Episodes:

What is Dark Social and Why it Matters

HELP! My Marketing Agency Was Acquired — What You NEED To Know

Chapters 

(Times Approximate) 

(0:00) LHLM at Crisp Summit 2024

(1:54) Crisp Announces Streaming Stack: TV Streaming, Digital Campaigns

(4:02) EverService Invests in Law Rank

(10:50) Brand Building 101

(15:46) Optimizing Audience Segments and Targeting

(19:07) Retargeting and Lookalike Audiences

(24:11) Targeted Saturation

(30:27) Brand Affinity > Brand Awareness

(34:57) Forbes - Best Lawyer Near Me

Get the 411 on everything you need to think through before you get on the line with a prospective ad agency. 

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This episode is off the hook, y’all. Working with a professional marketer could be the key to unlocking new possibilities for your law firm, but sometimes it’s tricky to dial in on the most important questions to ask as you vet an agency. In a bit of LHLM Theatre, Gyi and Conrad play the parts of curious lawyer and potential marketer engaging in the right business conversations as they begin their fruitful working relationship. Lawyers will learn how to ask questions that give meaningful insights into future growth and hear the sort of tactics marketers should be serving up in your consultation. 

Stay on the line—our next episode features another law firm website teardown! 

The News:

Suggested LHLM Episodes:

LinkedInGPT || Red Flags for Firing Your Agency

How Not To Use TikTok For Your Law Firm || 5 Tips to Increase Referrals 

Connect:

The Bite - Lunch Hour Legal Marketing Newsletter!

Leave Us an Apple Review 

Lunch Hour Legal Marketing on YouTube 

Lunch Hour Legal Marketing on TikTok

AI replacing lawyers… undercapitalized marketing budgets… unanswered calls… the horror! Clio’s 2024 Legal Trends Report is a scary-good resource for attorneys, and the insights from its massive data set are super helpful from oh-so many angles. The guys unwrap their top fun-size tidbits for discussion and offer tips for applying them in your law firm. They discuss the AI revolution, stats on law firm communications, tactics for higher conversion rates, and more. 

Read the full report! It’s here, and it’s free: Clio’s 2024 Legal Trends Report

Mentioned in this Episode:

BEDLAM - Mockingbird Client Conference

Connect:

The Bite - Lunch Hour Legal Marketing Newsletter!

Leave Us an Apple Review 

Lunch Hour Legal Marketing on YouTube 

Lunch Hour Legal Marketing on TikTok

Your underutilized, underappreciated marketing directors are writing quite the sob stories in their journals every night. Is your law firm worthy of their complaints? 

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Today, we’re picking the heart-shaped lock of every law firm marketing director’s innermost desires and disappointments. Gyi and Conrad unpack the age-old issues between marketers and those they serve to (hopefully) broaden understanding for both sides. They outline some of the common mistakes made by each party—lawyers v. marketers—and give tactical advice for collaboration that encourages the bloom of efficiency and profitability. They pick apart the faulty ideology around referrals, search, and marketing budgets that could be stunting your firm’s growth and your marketer’s potential.

Later, which should you pick—Ahrefs or Semrush? The guys answer a listener question on which, if either, of these tools is best, but not without a few caveats. 

The News:

Suggested Episodes:

Dear State Bar Regulator - South Carolina Edition

Connect:

The Bite - Lunch Hour Legal Marketing Newsletter!

Leave Us an Apple Review 

Lunch Hour Legal Marketing on YouTube 

Lunch Hour Legal Marketing on TikTok

In the wake of yet another legal tech acquisition, the guys offer up tactical insights on legal directories. These paid listings for attorneys have been around for ages, but are they actually bringing customers to your law firm?

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Steeper and steeper prices for online legal directories are making many lawyers really question whether the juice is worth the squeeze. So, is it? As the old attorney saying goes—it depends. Gyi and Conrad outline the potential value and downsides of directories and how to vet these services to ensure your investment is worthwhile. 

The News:

Suggested Episodes:

Online Legal Directories, Worth Your Time (And Dough)?

5 Ways To Make Your Google Profile Pop || Is Your Chat Service Selling Your Leads?

Mentioned in this Episode:

Guide to Escaping FindLaw - FindLaw Jailbreak Guide | Mockingbird 

The Bite - Lunch Hour Legal Marketing Newsletter!

Leave Us an Apple Review 

Lunch Hour Legal Marketing on YouTube 

Lunch Hour Legal Marketing on TikTok

What do you do if the marketing agency you are engaged with gets acquired? Legal marketing experts Gyi Tsakalakis and Conrad Saam break down the news of Scorpion’s acquisition of Get Noticed Get Found and get into the potential pitfalls of YOUR marketing agency getting bought out. Learn the crucial things to watch for, like loss of data control, hidden fees, and potential conflicts of interest. Don't get caught off guard—stay informed and protect your firm's interests! 

Conrad’s Blog Post

Press Release: Scorpion Acquires GNGF

📺: Watch on Youtube

0:15 Get Noticed Get Found Acquired by Scorpion

3:15 Does my agency have a conflict of interest? 

6:28 Can I choose where my ads run? 

8:45 Are you renting your own website?

14:22 What are the legal ramifications? 

16:10 Transparency, Data, Ownership

You’ve got questions, we’ve got answers! 

Gyi, Conrad, and a roomful of attorneys got together for a Q&A session addressing real lawyers’ most pressing legal marketing queries. Every law firm has different resources, assets, liabilities, niches, advantages, connections, etc. So, how do you take your uniqueness and make your firm stand out? This episode showcases highlights from their session, where the guys offered tactical advice on the marketing issues that are consistently top of mind for law firms. 

The News:

Mentioned in this Episode:

The Bite - Lunch Hour Legal Marketing Newsletter!

Leave Us an Apple Review 

Lunch Hour Legal Marketing on YouTube 

Lunch Hour Legal Marketing on TikTok