Transform NOW

On this podcast, Brad Hairston speaks with Tom Davenport and Steve Miller, renowned professors and experts in AI, data science, machine learning and information systems, reveal their findings from an in-depth analysis of 29 real-life human-machine collaboration case studies.

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Here’s what we talked with Tom and Steve about:

* How companies (in general) are doing in their effort to scale their AI capabilities

* Learnings from the 29 real-life worker-AI collaboration case studies featured in the book co-authored by Tom and Steve, Working with AI: Real Stories of Human-Machine Collaboration,

* The reality around technology replacing human labor en masse in the near future

* The pace and scope of organizational changes being driven by AI

* “Augmentation” versus “Automation”

* How AI is driving workforce re-skilling/up-skilling

* The importance of employment and labor market issues when considering the impact of AI

Link to article about the soon-to-be-released book discussed in this podcast: https://thegradient.pub/artificial-intelligence-and-work-two-perspectives/

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On this podcast, Brad speaks with Purna Doddapaneni, expert associate partner at Bain & Company, who explains the findings from Bain's survey of insurance companies about how they view, implement and benefit from intelligent automation.

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Here’s what we talked with Purna about:

* Current trends taking place in insurance that make intelligent automation especially relevant

* How insurers view automation, in general

* Where insurers expect automation will have the greatest impact within each line of insurance

* The top benefits insurance companies are realizing through automation

* The line of insurance realizing the largest average percentage of labor time reduced through automation

* How Bain is advising insurers to address automation in the most effective manner

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Engaging Automation and AI to Support Patient Care

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Health care is evolving to allow physicians take advantage of more digitally available information. In this episode, Michael Marchuk explores the topic of AI and machine learning as it applies to the application of automation in digital health care information management as he talks with Unmesh Srivastava, CTO and Digital Innovation officer for Clever Care Health Plan.

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Here’s what we talked with Unmesh about:

* Why health information data is so difficult to aggregate to support physicians and how automation is helping

* Where AI and Machine Learning are supporting health care providers

* Why automation is important to the future of managing health care

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On this podcast, Brad Hairston speaks with Olivier Gomez (aka, OG), Co-Founder and CEO of the intelligent automation advisory and services firm IAC, who explains how his firm is using an outcomes-based approach to helping their customers re-boot their automation capability and achieve more significant value.

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Here’s what we talked with OG about:

* How/why IAC came into existence

* IAC’s unique outcomes-based approach to their work with clients

* The key reasons many companies are failing to scale their automation capability

* What the automation discovery process looks like in most companies today

* The state of automation and AI in EMEA

* An automation outcomes-based client success story

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Hint: It's Not All About Technology

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In this episode, host Michael Marchuk talks with Chris Byers about a recent industry study on the state of digital maturity in workflow automation. This report highlighted a number of findings related to the investments needed to advance maturity as well as the various industries that are lagging behind on their digital transformation journeys. The way people work is shifting, and customer preferences are changing. Organizations that aren’t as digitally mature see negative impacts on productivity, employee retention, and customer satisfaction. Listen in to discover how to move forward in your transformation journey.

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Here’s what we talked with Chris about:

* Reported gaps that are inhibiting digital maturity growth

* Which industries are making the biggest strides and which ones are lagging behind (and why)

* How customer experience is impacted by digital maturity in automation

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Unlocking the Value of Unstructured Data

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In this episode, host Michael Marchuk talks with Slater Victoroff, CTO and Founder of Indico Data, about finding value in the data that is hidden away in unstructured documents and emails. Organizations struggle to extract data from unstructured documents, but not just because the information is difficult to extract from a form, but because there is no context for that information. New platforms are making it easier for intelligent automation to extract information and understand the context of that data to ensure that complex, multi-part forms and document series are processed as a set with auditable outputs.

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Here’s what we talked with Slater about:

* Why OCR is only the start of true intelligent document processing

* How templates for processing documents can become overwhelming to maintain

* How to combine document processing and intelligent automation to manage document packages with a true audit trail

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On this podcast, Brad Hairston speaks with Ted Shelton, expert partner at Bain & Company, who explains how the workforce is rapidly evolving and how company leaders need to change the way they think about and develop their human labor.

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Here’s what we talked with Ted about:

* How the workforce has been transforming since before COVID

* How technology has impacted the overall employability of the workforce

* Humanizing work through intelligent automation

* How the underlying work is changing

* How most companies are faring in reskilling their workforce

* What needs to change in the contract between employers and workers

* What the enterprise of the future looks like

* How company leaders should prepare for the future of work

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On this podcast, Brad speaks with Dr. Mahi Rayasam, partner at McKinsey & Company, who explains how artificial intelligence can make a huge difference in this area and why now is the appropriate time to pursue it.

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Here’s what we talked with Mahi about:

* The role of AI in healthcare today

* Why the prior authorization process is ripe for automation

* What specific AI and automation technologies can be leveraged to make the prior authorization better

* What prior authorization can look like with AI applied to it

* The primary benefits of automation and AI in the prior authorization process for providers, payers and patients

* The importance of skilled human decision points in this process

* The challenges healthcare providers and payer need to overcome in order to take advantage of automation and AI

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In this episode, host Michael Marchuk talks with David Burnie about the way that automation is transforming how contact centers interact with customers while providing employees a better working environment and businesses with improved cost and efficiency. David outlines how the omnichannel approach to supporting customers requires a new way of thinking about managing these interactions.

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Here’s what we talked with David about:

* Where to begin the transformation journey within the contact center

* How contact centers are evolving into an onmichannel interaction command center

* Why leveraging an intelligent automation platform improves the experience for customers AND employees, while reducing costs for the business

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Automation Expert Shares The Path to Automation Excellence

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Businesses are using automation today to serve customers better in moments that matter. In this episode, Xina Seaton talks to Abhi Kadian, an automation expert with a digital workforce of more than 100 managing millions of transactions shares his top 5 on both the key success factors and challenges for companies deploying automation. He shares how leaders and businesses can develop automation-minded talent for the digital world we are living in plus sheds light on his predictions for what’s next and how to approach going from fully manual on one end of the spectrum to fully automated on the other.

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Here’s what we talked with Abhi about:

* Top 5 success factors for companies deploying automation

* Top 5 challenges that successful automation programs will need to overcome

* What leaders and managers can do to develop automation-minded talent

* What's next for the automation 'industry' and why it's a must for any business

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