Transform NOW

On this episode, Xina Seaton interviews the mastermind behind Zurich's successful program, Ally Robertson and he shares his experience on why you just need to start somewhere and don't let perfect be the enemy of good. Let customers drive the transformation priorities and in doing so you'll gain a competitive advantage with every step. These advantages come in both attracting talent and improving customer's experience, what can be better than that.

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Here’s what we talked with Ally about:

* Why digital transformation is hard and the biggest driver of challenges

* The competitive advantage that digitally transformed customer experiences give businesses

*The importance of and how Zurich is developing digital skills for their employees

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On this podcast, Xina Seaton interviews Kieran Gilmurray, author, speaker and transformation guru about the digital Darwinism he sees sweeping across businesses and the trends leading there. He shares key success factors for companies deploying digital solutions starting with managing change, creating a culture of lifelong learning and leaning into leadership who have technical prowess to own digital transformation versus delegating it to IT. Ultimately, the organizations that have created exceptional digital experiences for their staff and clients are accelerating - those who have not are dying and don't even know it, yet.

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Here’s what we talked with Kieran about:

* Digital Darwinism at play today - businesses must transform, or they'll die.

* Why digital transformation is nearly impossible without a company culture that supports change.

* The role education has and how being a 'lifelong learner' is necessary to thrive in the digital world.

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In this episode, Michael Marchuk talks with Pawan Jadhav, CEO of Lateetud and Anna Twomey from SS&C Blue Prism about the changes necessary to build a rapid-distribution of healthcare records to support both patient care, but also payer and provider revenue-cycle management.

Medical records are forever being lost, forgotten, or missing just when we need them most. Kids need medical records for sports, school, and recreational activities. Adults need medical records for health and wellness; Some for medication refills and still others need them to work, travel or for medical research. Payer organizations need medical records to approve medications and procedures, etc. But, the disparity between clinical systems of record make it difficult to easily obtain copies of medical records if you need them quickly.

The medical records "Med-Rec" solution is created using digital labor to extract useful information from forms, documents and electronic medical systems to provide our constituents with the records they need using robotic enabled data processing. Privacy and Security are our priority as we extract, validate and submit your protected health information with touchless precision. In this podcast you will learn how Payer and Provider systems are delivering medical records to consumers across the healthcare eco-system without manual dependencies.

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Here’s what we talked with Pawan and Anna about:

* How medical records can be difficult to send between providers and payers, which can impact patient care

* Why it's advantageous to engage AI to decode the information quickly from patient's medical records

* How digitization and automation can improve the experience for patients, providers, and payers while lowering costs and improving the patient's care options

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NHS Tackled COVID with Intelligent Automation

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In the aftermath of COVID, the NHS set out to better understand how they managed through the crisis and what key strategic elements helped them to succeed throughout it all. On this podcast, Karen Gorman, Healthcare Director with SS&C Blue Prism interviews Mike Ogonovsky, Chief Digital Officer and Jason Burrage, Automation Architect and Head of Automation COE for Aneurin Bevan University Health Board, an NHS trusts about how the health board have used their intelligent automation, Blue Prism cloud platform to help them prepare for the COVID-19 public inquiry. They share how intelligent automation is enabling them to provide information to the board secretary and exec team that is creating excitement at the board level and how it is creating time for employees to review, discuss and provide context to the information they are providing.

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Here’s what we talked with Mike and Jason about:

* How having digital workers on staff when COVID hit helped to manage risks to the business

* Overcoming document management to garner insights with digital workers

* Using Blue Prism Cloud to perform sentiment analysis on incoming emails to prioritize employee's actions

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On this podcast, Brad Hairston speaks with Gary Smith, VP Sales Strategy & Industries at Blue Prism, who explains how many companies are not going far enough with their intelligent automation capability but have the potential to do so.

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Here’s what we talked with Gary about:

* Gary’s thoughts on why his previous podcast was so popular

* What % of companies are achieving true business transformation with intelligent automation

* Indicators that a company is missing the strategic opportunity with IA

* How Gary positions intelligent automation with companies

* The possibility of the “Great Resignation” becoming the next supply chain crisis

* The likelihood of investors asking the question “What % of your labor force is digital?”

* Story of a Blue Prism customer who transformed their business with intelligent automation

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On this podcast, Brad Hairston speaks with Jon Darbyshire, CEO and Co-Founder of SmartSuite, who explains how the evolving future of work impacts his thinking as an entrepreneur and innovator.

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Here’s what we talked with Jon about: 

* ​What SmartSuite is all about

* ​What led Jon into the software industry after a career in consulting

* ​How the future of work has that influenced Jon’s direction and focus as a work management software CEO

* ​Which technology trends are having the biggest impact in shaping the future of work

​* Non-technology trends that are changing the way we work

* ​How the “Great Resignation” has impacted company leaders 

* ​How multiple generations working together in the workplace factors into software development

* ​How human interaction relates to the pace of adoption of automation and AI

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On this podcast, Brad speaks with Matt Gustitus, CEO and Founder of Digital Workforce Solution, who explains how his consultancy is helping healthcare and life sciences organizations leverage automation faster and more effectively.

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Here’s what we talked with Matt about:

* Matt’s transition from 20+ years of SAP work in industry to an automation leadership role at a large pharma

* The origin of Matt’s automation consultancy, Digital Workforce Solution

* Why healthcare and life sciences are ripe for automation

* The biggest obstacles to the success of automation programs

* How Matt’s firm helps clients build the right vision for intelligent automation and think big

* How Digital Workforce Solution helped a non-profit healthcare system of a major university significantly scale their automation program in its first year

* How digital workers saved the March Madness Final Four in 2021

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On this podcast, Brad Hairston speaks with Nicholas Lee, Vice-Head Solution Innovation & Consulting at Fujitsu, who explains how quantum computing will transform many different industries through boosting the power and speed of technology beyond anything we have seen to date.

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Here’s what we talked with Nicholas about:

* Quantum computing explained

* How quantum computing as evolved

* Countries and industries that are currently the most advanced in quantum computing

* Common use cases for quantum computing

* How quantum computing impacts RPA and AI

* The top constraints around quantum computing

* Predictions for quantum computing

* Fujitsu’s role in advancing quantum computing

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Transformation is Both a Journey and a Destination

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Transformation might be a buzz word today but intelligent automation is playing a key role on the journey and proving to be a competitive differentiator as well. On this podcast, Xina Seaton speaks with Alastair Robertson, Head of Continuous Improvement, Automation & Predictive Analytics at Zurich Insurance Company Ltd and Abhi Kadian, Head of Robotics & Intelligent Automation Services at Westpac Banking Corporation to explore how they and other Blue Prism clients are activating their digital workforce to meet business needs and delight their teams and customers.

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Here’s what we talked with Ally and Abhi about:

* What transformation means to the business within Zurich and Westpac

* The journey through modernization, optimization to market differentiation

* Managing maturity of different business units on their intelligent automation evolution

* The importance of executive buy-in but true adoption comes after a breakout moment and cultural shift

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On this podcast, Brad speaks with Dr. Federico Berruti, partner at McKinsey & Company, who explains how companies can more effectively understand and get a handle on all of the new risks that intelligent automation presents to an organization.

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Here’s what we talked with Federico about:

* What prompted McKinsey to write an article on managing the risks and returns of intelligent automation

* Why it is important to manage both risks and returns together

* New risks that automation and AI create across an organization

* Steps companies can take to manage risks and returns more effectively

* Challenges organizations facing when trying to manage IA risks and returns and how to mitigate them

* When risk management in IA should be addressed

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