Transform NOW

As retailers prepare for the new era of ‘never normal’, many are accelerating the transformation of their operating models and resourcing in order to stay competitive. A cornerstone of many of these programs is RPA and Intelligent automation, but as organizations expand their plans – how can they avoid common mistakes that stall or derail these projects?

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On this episode, Blue Prism’s Peter Conquest talks to Alec Sutherland about his time heading up intelligent automation programs at consultancies, vendors and British Retailer, John Lewis Partnership, and how he avoided common mistakes when deploying RPA and intelligent automation. Alec, who now is a Director of Customer Success at Blue Prism, shares detailed insight into how he ran automation programs and gives helpful advice for organizations accelerating their transformation programs.  

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In this episode you’ll find out:

* The potential pitfalls that occur in automation programs and how to overcome them

* Common mistakes RPA mistakes in retail

* Why it’s important to take a strategic view of automation planning

* How retailers are accelerating transformation programs

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While the global pandemic has accelerated interest in automation, it has also proven to accelerate interest in cloud-based automation. 

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On this episode, Blue Prism’s Brad Hairston talks with Purna Doddapaneni, the head of Bain & Company’s Automation Center of Excellence, who explains how companies are showing a strong openness to Intelligent Automation in the cloud and how this trend may not subside any time soon. 

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Here’s what we talked with Purna about: 

* How the pandemic has made the cloud more “normal” for the enterprise 

* The likelihood of companies backsliding to on-prem once the pandemic subsides 

* The different ways cloud-based automation can be configured 

* The primary reasons companies take interest in cloud-based automation 

* How intelligent automation (RPA + intelligent skills) relates to the cloud 

* Purna’s experience with building out SaaS offerings, specifically RPA as a service 

* Market demand for digital workers sourced through a SaaS model 

* How the private equity sector views the cloud 

* The outlook for cloud-based consumption of digital workers and AI  

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Robotic Process Automation has quickly evolved into the era of Intelligent Automation, where digital workers are augmented with intelligent skills powered by AI services to enable the automation of business processes with increasing complexity. The excitement in what lies ahead for RPA is building.

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On this episode, Brad Hairston talks with Dr. Lou Bachenheimer, Solution Architecture Team Lead at Blue Prism, who explains what Autonomous Automation is all about.

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Here’s what we talked with Lou about: 

* The era of Intelligent Automation and the pace at which companies are embracing AI skills

* What the next phase in the evolution of RPA, Autonomous Automation, entails

* What the end-to-end automation lifecycle looks like in a world of Autonomous Automation

* What self-healing robots and self-learning robots are all about

* Why Autonomous Automation is important/necessary

* Blue Prism’s approach to enabling Autonomous Automation

* Why Blue Prism has chosen a best-of-breed versus build-it-yourself approach for Autonomous Automation

* Why reimagining/redesigning work matters so much in the migration to Autonomous Automation 

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Robotic Process Automation has become quite pervasive across many industries; however, many organizations have failed to make automation a fundamental part of the corporate strategy. 

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On this episode of the podcast, Blue Prism’s Brad Hairston talks with Michael Heric, the automation capability global leader for Bain & Company, who explains how companies can elevate their automation agenda and get significantly more value from the digital workforce.

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Here’s what we talked with Michael about:

* What is the state of the union of the digital workforce in the market?

* How is the COVID-19 pandemic driving automation initiatives?

* What are some of the reasons that many companies have failed to scale their digital workforce?

* How many companies link automation via the digital workforce to their corporate transformation goals?

* How can organizations that have stalled out and are not effectively scaling their digital workforce get on the right track?

* How important is C-level sponsorship to the long-term success of the digital workforce?

* How do you make sure that companies who have invested in the digital workforce get the full value from it?

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Why We're Rebranding our Podcast 

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The pandemic and other global events have made Digital Transformation a priority for all organizations regardless of geography or industry. In the midst of this strategic shift, the importance of an intelligent digital workforce to enable and sustain transformation is greater than ever. Company leaders are eager to learn from experts and others who are one step ahead of them.

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On this episode, Blue Prism’s Michael Marchuk and Brad Hairston explain why the podcast rebrand is taking place and what to expect with our newly branded Transform Now podcast going forward. 

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The world is changing at an exponential rate. But change itself — its science and psychology — remains a mystery to many people. If we intend to lead change, however, we have to understand its complexities.

On this episode of Generation Digital Workforce, we learn from Kerry Waters, a senior change leader with more than 15 years of experience delivering transformational change within financial services.

Kerry discusses:

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or wherever you listen to podcasts.

On this podcast, Blue Prism’s Brad Hairston talks with Pete Koltis, a Managing Director from the global advisory Alvarez & Marsal, who explains why it is important for companies to carefully consider the way they build out their intelligent automation footprint and what lessons can be applied from other technologies that have gone through this debate.

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Here’s what we talked with Pete about:

* The way companies buy technology solutions and how this has changed over time

* Reasons why companies utilize a Best-of-Breed approach

* Challenges associated with a Best-of-Breed approach that must be managed carefully

* The impact of a Best-of-Breed approach on risk mitigation

* How a Best-of-Breed approach can improve/streamline the end-to-end automation cycle

* Some best practices for utilizing a Best-of-Breed approach to optimize intelligent automation

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In this episode, Rockie Solomon from Eversource shares her journey to create an enterprise automation program that not only delivers significant business benefits, but also engages employees to build strong adoption of the automation program.

Here’s what we talked with Rockie about: 

Related content you may enjoy:

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts. 

In the midst of COVID-19, the financial pressure on healthcare organizations is greater than ever. This is motivating C-Suite executives to move faster in addressing key legacy business issues, most importantly, the heavily labor-intensive processes involved with revenue cycle management.

On this episode, Blue Prism’s Brad Hairston talks with Bruce Hallowell, Senior Managing Director, Health Solutions at FTI Consulting, who talks about how/where healthcare organizations can utilize the digital workforce to transform revenue cycle management.

Here’s what we talked with Bruce about:

Related content you may enjoy:

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts. 

Digital transformation can be revolutionary for companies but may be disruptive to their employees who aren't prepared. In this episode, Michael Marchuk talks with Mark Herschberg, author of the Career Toolkit book, about how employees can strengthen their skills to prepare for digital transformation.

Here’s what we talked with Mark about:

Related Resources:

https://www.thecareertoolkitbook.com/

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.