COVID-19 has robbed public transit of riders as many have changed workplaces, shifted schedules, and chosen new ways to travel to avoid crowds. Transit operators around the world are working to attract commuters back, adjusting services and fares to accommodate changing markets, secure reliable revenue sources, and redefine their roles in the city.

To tell us more about both the challenges and responses of a major commuter rail operator, we’ve invited James Derwinski to talk with us. Jim is CEO and Executive Director of Metra, the commuter rail system serving the Chicago Metropolitan area, the fourth largest in the US in terms of trips carried, and the largest in terms of route miles.