Travel & Hospitality Intelligence

Travel & Hospitality Intelligence

By J.D. PowerBusiness
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Travel & Hospitality Intelligence episodes

  • J.D. Power Travel & Hospitality Podcast – Episode 13, August 2019
    J.D. Power's Michael Vermillion, Michael Taylor and Jennifer Corwin discuss hot topics in the travel and hospitality industry in our latest Travel Podcast.
    Among the topics discussed:
    -- Southwest ceases operations at Newark to focus on La Guardia
    -- IHG opts for bulk-size amenities to reduce plastic waste
    -- SFO bans sale of plastic bottles of water
    -- RDU plans to eliminate rental car shuttles to create space for taxis, Uber and Lyft
    -- United Airlines expands service that holds planes for connecting flyers
    12 min
  • J.D. Power Utility Podcast, Episode 4 - July 2019
    J.D. Power's Utilities practice recaps findings from the recently published 2019 Electric Utility Residential Customer Satisfaction Study, discussing topics such as:
    - Operational asset management influencing customer satisfaction
    - Utilities leveraging analytics to look after risky assets to improve safety and reliability
    - Voice of the customer on maintaining utility infrastructure
    - Industry use of chat for engagement in customer care
    17 min
  • J.D. Power Travel & Hospitality Podcast – Episode 11, June 2019
    J.D. Power's Michael Vermillion, Michael Taylor and Jennifer Corwin discuss hot topics in the travel and hospitality industry in our latest Travel Podcast.
    Among the topics discussed:
    -- Airbus proposes narrowbody jets from the US to Europe.
    -- American consumers spent more on Airbnb than on Hilton last year.
    -- Hertz unveils subscription service starting at $999 a month.
    -- Why airport USB charging stations may be dangerous.
    -- Carnival’s Ocean Medallion wearable brings tech luxury to cruise ships
    14 min
  • J.D. Power Travel & Hospitality Podcast – Episode 10, May 2019
    J.D. Power's Michael Vermillion, Michael Taylor and Jennifer Corwin discuss hot topics in the travel and hospitality industry in our latest Travel Podcast.
    Among the topics discussed:
    -- Delta testing Free Wi-Fi on domestic flights
    -- Marriott’s new home sharing platform
    -- Fighting germs at airport security checkpoints with Antibacterial checkpoint trays
    -- $340M rental car facility opens at Kahului Airport
    -- New Google Travel site replacing Trips app, brings together Flights & Hotels search
    13 min
  • J.D. Power Utility Podcast – Episode 3, May 2019
    J.D. Power's Utilities practice discusses hot topics within the industry from the month of May, including:
    -- The Success of Mobile Apps
    -- Electric Vehicle impact on utilities
    -- Time of Day rate changes and their impact in CA
    -- Updates on Electric Business and Residential studies
    -- Positive impact of leak alerts from water utilities
    22 min
  • J.D. Power Travel & Hospitality Podcast – Episode 9, April 2019
    J.D. Power's Michael Vermillion, Michael Taylor and Jennifer Corwin discuss hot topics in the travel and hospitality industry in our latest Travel Podcast.
    Among the topics discussed:
    -- JetBlue announcing flights to Europe
    -- Equinox Launches Equinox Hotels At 35 Hudson Yards; Defines New Genre Of Luxury Travel
    -- Enterprise to launch car subscription service within month
    -- FBI looking into computer system outages at Cleveland Hopkins International Airport
    -- Travel Industry Apps Lag Substantially Behind Credit Card and Banking Apps
    16 min
  • J.D. Power Travel & Hospitality Podcast – Episode 8, March 2019
    J.D. Power's Michael Vermillion, Michael Taylor and Jennifer Corwin discuss hot topics in the travel and hospitality industry in our latest Travel Podcast.
    Among the topics discussed:
    - The global grounding of Boeing 737 Max and the impact on customer experience.
    - Google launches its own hotel search site and Airbnb acquires Hotel Tonight.
    - Regulators crack down on peer-to-peer car rental.
    - App-based delivery service brings food and retail goods to your gate.
    15 min
  • J.D. Power Travel & Hospitality Podcast – Episode 7, February 2019
    J.D. Power's Michael Vermillion, Michael Taylor and Jennifer Corwin discuss hot topics in the travel and hospitality industry in our latest Travel Podcast.
    Airline: Is Southwest Still the Low Cost Airline?
    Hospitality: Marriott launches Bonvoy to replace loyalty programs
    Airport: British Airways and American to spend $344M at JFK
    Rental Car: Hertz scraps surprise fees for crossing GG Bridge
    Digital: Travel Apps recording keystrokes: Does Privacy Matter to App Users?
    13 min

About Travel & Hospitality Intelligence

From the publisher's feed

Travel & Hospitality Intelligence is a monthly podcast exploring the trends shaping the travel and hospitality spaces. Join J.D. Power industry experts Michael Taylor, Andrea Stokes and Azari…