Travel & Hospitality Intelligence

Our J.D. Power Utilities team recaps findings from the 2019 Utility Client Conference Recap, discussing innovation, the use of IoT in utilities, smart meters and smart thermostats, among other topics.

J.D. Power's Travel and Hospitality team (Michael Vermillion, Jennifer Corwin and Michael Taylor) discuss:

Herb Kelleher's legacy at Southwest

Government shutdown impact on travel

New restrooms at LaGuardia

Biometric (Clear) exit lanes at Hertz

Keyless app at Avis Budget

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J.D. Power's Travel and Hospitality team (Michael Vermillion, Jennifer Corwin and Michael Taylor) discuss the biggest travel stories of 2018 and their predictions for 2019.

Michael Foy, Senior Director of the Wealth Management Practice, of J.D. Power explains how wealth management can integrate human and technological touch points to maximize customer experience, in this exclusive podcast.

J.D. Power Valuation Services' Ben Bartosch discusses the impact of natural disasters on vehicle pricing for dealers and consumers

In this episode of the J.D. Power Travel & Hospitality Podcast, J.D. Power's team of travel and hospitality experts Michael Vermillion, Michael Taylor and Jennifer Corwin discuss:

- Uber and Lyft impacting how airports make money

- Airlines introduce new club access restrictions

- Data breaches and guest satisfaction

- Apps driving rental car satisfaction

- Travel activities are taking off

Learn more about J.D. Power's Travel and Hospitality team at https://www.jdpower.com/business/industry/travel-and-hospitality

David Paris, executive analyst at J.D. Power Valuation Services, explains why a focus on manufacturing focus on SUVs, crossover SUVs and trucks has created extremely strong demand for passenger cars in the used vehicle market

J.D. Power's Craig Martin discusses how digital transformation is critical to the future of wealth management

Jonathan Banks has been in the auto industry since 1995. He’s managed the development of analytical models related to new and used vehicle demand and pricing for the last 20 years, and he’s overseen the development of the J.D. Power residual values model. In his new role, he’ll be managing the overall operations strategy of Used Car Guide and spearheading initiatives to improve the valuation process, such as the VIN Based Option feature.

J.D. Power's utilities practice discusses hot topics within the industry from the month of October