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We’re excited to kick off a new three-part Loyalty Series, where we explore how airlines, hotels, and loyalty status companies are rewriting the rules of traveler engagement. In this first episode, we begin with a refreshingly simple philosophy from KM Malta Airlines: make value clear, make status meaningful, and make the journey smoother. Oliver Piers Ross, Head of Loyalty & CRM, joins us to share how a small flag carrier built a transparent currency, introduced genuinely useful status tiers, and used smart partnerships to influence traveler behavior in all the right ways.

We break down Skybucks, pegged at one euro cent so members always know what they’re earning and spending. That clarity powers instant earn on takeoff and a seamless redemption slider in the booking flow so intuitive that redemptions began before the program even launched. Oliver also outlines the Traveler, Explorer, and Pioneer tiers, where milestone Skybucks can be used for seats, bags, or part-paid fares. We touch on the value of status recognition and how tools like status match, subscription boosts, and buybacks reduce friction while maintaining solid program economics.

We discuss why loyalty programs can be worth more than airlines, how redemption simplicity increases conversion, and where KM Malta is headed next with a Malta-wide marketplace, exchange partnerships, and tighter CRM personalization. It’s a practical playbook for travel brands rethinking loyalty with clear value, fewer hoops, better data, and benefits that actually get used. What perk would make you switch airlines today?

For more information about KM Malta Airlines, please visit https://kmmaltairlines.com/en. 

👉 Listen to How Airlines are Redefining Loyalty for the Modern Traveler Now

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Recorded live in Puerto Natales, Chile, this special Event Spotlight takes you inside the Adventure Travel World Summit (ATWS) — the annual gathering of global adventure leaders hosted by the Adventure Travel Trade Association.

From rewilded national parks to the gravel roads of Aysén, from marble caves at sunrise to a tent shaking to the sounds of Los Jaivas, this episode captures the spirit of Patagonia — a rare mix of purpose and play.

Our host, Dan Christian shares his firsthand experience cycling through Patagonia on a five-day pre-summit adventure with CicloAustral, learning the meaning of “forest bathing,” and discovering how e-bikes, small groups, and community connection redefine sustainable adventure.

Along the way, we hear from an incredible lineup of storytellers, guides, and innovators from writers and filmmakers to operators and conservationists each revealing how to scale adventure tourism without losing the soul of the places we love.

We wrap with a look ahead: the next Adventure Travel World Summit heads north to Quebec City in 2026, continuing the global journey of this passionate, purpose-driven community.

Timestamps:

• 9m14s - Carolina Margado, Executive Director at Rewilding Chile
• 30m31s- Kristine Tompkins, former CEO of Patagonia, and Co-founder and President of Tompkins Conservation
• 58m51s - Nina Kokotas Hahn, Writer and Editor
• 1h23m - Kaiya Yu, Author 
• 1hr39m - Aizaz Sheikh, Keynote Speaker
• 2h4m - Gondwana Brasil - Camila Barp & Daniela Meres, Co-founders
• 2h33m - Rob Holmes, Filmmaker 
• 2h48m - Gabi Stowell, Travel Trade Specialist, Bannikin
• 3hr04m - Isabel Hofman, Co-founder, Bike Odyssey
• 3hr26m - Shannon Stowell - President, ATTA
• 3hr58m - Claudia Huepe - Co-founder, Cicloaustral

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds.

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Want a clear-eyed look at where travel is headed next? Erik Blachford, early Expedia leader turned board member at Zillow, Hipcamp, and Fora, joins us to unpack what the future that actually works looks like — AI behind the scenes, humans up front, and real-world experiences that no screen can replace.

We trace Erik’s journey from building one of the first online travel agencies to backing companies that are reshaping how people stay, plan, and explore. From outdoor escapes to modern travel advising, his perspective connects decades of innovation with what’s coming next.

Erik shares how the smartest teams are using AI right now to compress product cycles, improve workflows, and sharpen marketing efficiency. He’s candid about the limits too, noting that most gains today are cost savings rather than new revenue streams. 

At the heart of the conversation is human connection. Travelers still crave reassurance, curation, and accountability, one reason multi-day tours remain mostly offline and travel advisors are seeing a renaissance. Platforms like Fora illustrate what “human in the loop AI” really means: powerful tools empowering trusted people. We also explore a growing countertrend to constant connectivity, including wellness travel, digital detoxes, national park road trips, RV adventures, and the return of small-group journeys. When travelers set their devices aside, communities form in trails, lodges, and around shared tables — and that’s the magic they remember.

See Erik speak live at Phocuswright (Nov 18-20). Save $250 with code:TravelTrendsSpecial25. 

👉 Listen to Innovation, Leadership & the Future of Travel Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds.

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Travelers think they want Stonehenge - but what they remember is a pint shared with locals, the scent of wild hedgerows, and a guide who brings the landscape to life.

In the final episode of our Emerging Multi-day Tour series, we sit down with Will Cairns, Managing Director of Active England Tours, to explore how a soft-adventure brand transforms repeat UK visitors—mostly American retirees—into lifelong fans through curation, kindness, and flexibility. From e-bikes and support vans to clever Sunday tour starts that lower hotel costs, Will shares the thoughtful decisions that create value without ever sacrificing soul.

We also get candid about distribution, growth, and brand differentiation. With roughly 70% of bookings coming via trade partners and 30% direct, Active England is aiming for a balanced 60–40 mix. Will explains how to scale both sides by leading with guides—not logos—and designing themed itineraries that surprise and delight, such as pairing the Chelsea Flower Show with garden trails in the Cotswolds. He reveals why Avebury can outshine Stonehenge for immersion, how to expand beyond the usual hotspots into Dorset, Devon, Cornwall, and Scotland, and why standing apart is more sustainable than competing on price.

We then go behind the scenes of Active England’s operator playbook—from choosing tech that fits your stage (migrating to Moonstride, layering Mailchimp and HubSpot) to hiring for empathy and building a strong management layer as the company grows.

Whether you’re an emerging tour operator or a traveler curious about what makes a week in England truly unforgettable, this conversation is a masterclass in scaling travel the human way.

For more information, please visit Active England Tours.

👉 Listen to Cycle, Hike & Adventure - The New  Multi-Day Movement Now

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Recorded live from Washington, D.C., Arival 360 is the premier gathering for what many call the “1% of the experiences sector.” This meticulously curated event brings together visionary creators, resellers, technologists, and leaders from across the travel ecosystem — from day tour operators and multi-day specialists to innovative startups and global platforms like GetYourGuide and Viator — all united by one goal: shaping the future of travel experiences.

This special 5-hour event spotlight episode captures the energy and insight of the conference, featuring 15 exclusive interviews recorded on-site in September.

Want to jump straight to the conversations that matter most to you? Scroll down for timestamps and guest highlights from each interview.

Highlights & Timestamps:

• 4m41s - Stephen Joyce, Global Travel Lead, Protect Group
• 24m17s - Lauren Shannon, GM, Arigato Travel
• 42m35s - Joe Pine, Author, The Transformation Economy
• 1hr16m - Michael Zeissner, Managing Partner, FMZ Ventures 
• 1h42m - Marica Mackenroth Brewster, CEO & Founder, Von Mack Agency
• 2h 3m - Craig Dodge, Senior Director of Sales & Marketing, Phare, The Cambodian Circus
• 2h24m - Cindee Brown Mills, Owner, Breathe Alaska 
• 2h47m - Rob Keen, Co-founder, Project Expedition 
• 3h - Arnaud (Arno) Azoulay, Founder &  CEO, Babylon Tours
• 3h19m - Gabriela Radimáková , GabiGo s.r.o
• 3h35m - Marc Eder, Founder, DayOf
• 3h54m - Tony Carne, Co-founder, Videreo
• 4h1m - Daniel Cerda, Founder & CEO, Eating with Carmen Food Tours 
• 4h13m - Alex Ragin, CEO, Tourseta
• 4h28m - Douglas Quinby, Co-founder & CEO, Arival

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds.

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Curiosity changes everything. That’s the thread running through our conversation with Crooked Compass founder and CEO Lisa Pagotto, whose frontier-travel philosophy favors depth over dazzle and local impact over checklists. In this second episode of our Emerging Multi-Day Tour Operators series, we explore how she designs perspective-shifting journeys in safe yet overlooked destinations — from Papua New Guinea’s highland festivals and WWII relics to Mongolia’s sweeping steppe — and why honesty about difficulty, logistics, and culture leads to more meaningful travel.

Lisa reveals the craft behind the brand: small-group tours capped at 12, a post-pandemic rise in private touring, and a rigorous duty of care that comes before any itinerary is built. For her, sustainability isn’t about box-ticking — it’s about keeping money in local communities and creating genuine cultural exchange. We also look at who’s booking these trips: often 55-plus, well-traveled, with a growing solo-female segment seeking connection, storytelling, and transformation.

We chart what’s next in frontier travel — from the Balkans and the Silk Road’s five Stans to North Africa’s unsung gems like Tunisia and Algeria. Lisa also shares how she evaluates post-conflict destinations such as Iraq or Syria through careful risk frameworks, and why transparent pre-trip education turns hesitation into confidence. Along the way, a remarkable field story from North Korea challenges perceptions and captures the true spirit of perspective-shifting travel.

Come for the inspiration, stay for the playbook — how to spot emerging destinations, build local partnerships, and choose journeys that make a difference. Learn more at crooked-compass.com.

👉 Listen to Uncharted Worlds: Perspective-Shifting Journeys with Crooked Compass Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

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We’re kicking off our new Emerging Multi-Day Operators series - spotlighting how a new wave of founders is reinventing group travel for modern explorers. The multi-day category is poised for growth in the next 5-10 years an impressive average of 20–30% annually, driven by travelers seeking deeper connection, curated itineraries, and shared experiences.

In this episode, we meet Dr. Nabila Ismail, pharmacist turned founder and creator of A Dose of Travel, who turned her solo travel storytelling into a thriving small-group brand that celebrates belonging for South Asian travelers while welcoming all who share that spirit of curiosity and connection.

Nabila shares how her first “MVP” trip to Bali sold out without even a website, and how scaling meant moving from spreadsheets to modern systems, partnering locally, and building SOPs that protect traveler experience. We unpack how A Dose of Travel differentiates through community rituals, women-only and singles formats, immersive local partnerships, and value-forward stays that prioritize culture over flash.

We also explore how distribution is evolving beyond social—through tourism board collaborations, co-branding, and the growing role of travel advisors as travelers crave human guidance in a digital world. 

As multi-day travel continues to surge, A Dose of Travel shows how small, tech-enabled brands can punch above their weight - staying human, connected, and true to their mission. For more information on A Dose of Travel, please visit doseoftravel.co/.

👉 Listen to Girl Gone Global: Building a Bold New Kind of Travel Brand Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds.

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In the third and final episode of our Mindtrip mini-series, we sit down with Discover Puerto Rico’s CMO, Storm Tussey to see how AI is reshaping trip planning - making it easier, smarter, and more personal while keeping culture and community at the heart of the journey.

Our conversation explores how the destination uses AI to turn inspiration into real itineraries - helping travelers move from “where should I go?” to “here’s my perfect trip.” From safety questions to salsa lessons, from coffee haciendas to eco-adventures, we unpack a practical framework for personalization that respects the island’s identity and lifts up small, local businesses.

Then, Mindtrip’s CMO, Michelle Denogean joins to share what they’re seeing across destinations: how conversational trip planning surfaces hidden gems, why human storytelling still matters, and how AI-driven insights are helping DMOs refine content, fill information gaps, and connect more deeply with travelers.

If you’re rethinking how to market destinations in the age of AI—or simply want to see what smarter, more human-centered trip planning looks like - this episode offers both inspiration and actionable ideas for the road ahead.

We hope you enjoyed this series! For more information, please visit Mindtrip.

Don't forget to oin us at our AI Summit next week for a panel discussion “How DMOs Are Being Transformed By AI,” hosted by Matthew Gardner from Travel Massive London. If you’re listening after October 28–29, watch on our YouTube channel: Travel Trends Podcast.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds.

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In this second episode - part of a 3-part mini-series with Mindtrip exploring how AI is transforming destination marketing - we sit down with Lynn Carpenter, Senior Vice President of Marketing at Visit California, to unpack how a how a $157.3B tourism economy is being reimagined through AI, data, and human storytelling. Lynn shares why engagement now matters more than traffic, taking us from the dot-com era to today’s AI surge and revealing how her team built an advanced content platform designed for both humans and machines. Think California industry led RAG architecture, a massive digital content library, and editorial processes that add what the web can’t know yet: local nuance, future packages, and timely insights.

The results are eye-opening. Visit California’s new road trip hub offered three planning paths - quiz, human-curated, and AI-assisted - and the AI option has now surpassed curated links in click-throughs. Visitors entering via AI spend an average of nine minutes on site, a strong signal of intent for a property designed to hand off to California travel partners for booking. Lynn breaks down how international offices inform market strategy, how multilingual search became a hidden growth lever, and how her team draws a direct line from owned content to more than a billion dollars in incremental tourism impact. For more information, please visit industry.visitcalifornia.com.

Join us next week for the final episode in this mini-series, featuring Discover Puerto Rico CMO Storm Tussey and Mindtrip CMO Michelle Denogean, as we explore what’s next for destination marketing in the age of AI.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds.

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Purposeful travel is having a moment—and we’re getting to the heart of what’s driving it. From a windswept opening in Patagonia to an inside look at EF’s new active brand, this "Captains of Industry," conversation with Heidi Durflinger, CEO of EF World Journeys USA, explores how learning, community, and movement are reshaping multi-day travel for every generation.

We unpack EF’s expansive global footprint - spanning educational travel, cultural exchange, language schools, and higher-ed pathways - and how EF World Journeys bridges three distinct audiences: Gen Z through EF Ultimate Break, all-ages travelers with EF Go Ahead Tours, and active explorers via EF Adventures. 

Expect data-backed insights. We explore the rise of AI in trip discovery, the solo-travel boom, and why responsible tourism has shifted from nice-to-have to must-have - 89% of travelers now prioritize sustainability, and over half are willing to pay more for it.

If you care about where travel is heading - community-driven, responsibly designed, and joyfully active - you’ll come away with practical ideas and a renewed sense of why we go. For more information on EF World Journeys, please visit efworldjourneys.com.

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🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds.

https://www.traveltrendspodcast.com/