If you have a business, event or activity in a remote location, chances are traditionally addressing & directions won’t get people there. What3Words, however, can get you within 3 metres of the exact spot you need to be.

https://what3words.com 

#mapping #geolocation #remotelocation #innovation #events

Create a Solution to a Problem you understand. That’s how it’s usually done. But what if you go looking for Problems that fit your Solution?

#problemsolving #solutionorientated #innovation #productdevelopment

If someone says no to your crazy idea - like setting up a big ice bucket full of beer in your manicure / pedicure room - just JFK ‘em!

#questioneverything #whynot #newideas #thinkdifferently

In Ep. 448 I discussed how hotel spas do NOT have to offer wellness. And in the reverse, as mentioned by Arkadiusz Dawidowski...hotels do not need a spa to offer Wellnesss.

#wellness #spa #hotelspa #wellnessopportunity

If online retail is winning because of Convenience, fair enough. But if it’s winning because it offers Choice...maybe it’s time to get more critical about your spa retail offering?

 #spa #retail #onlineretail #convenience #choice

Every hotel owner or manager I speak to these days is telling me they need to offer in Wellness in their spas. I’m telling many of them, they’re wrong. Here’s why...

 #wellness #hotel #spa

Is it for safety? Is to avoid motion sickness?

In Episode 92 I take a look at some of the issues around Hotel Spa Brands.

There's a lot of myth and mystic around the value of hotel spa brands.

With a number of recent acquisitions in the hotel wellness space, it's time to talk.

Most events are pretty much same same. That’s fine for newbies to the industry or junior folks coming through. But what about the others? How can these events bring more value to the vast majority who attend them - ie: more senior/experienced folks?

Let me know your thoughts in the comments.

Here’s the Wellness Collective Event with the Hot Seat Symposiums - http://bit.ly/2IjtcRR

 #spa #wellness #spaconference #spaevents #conference

If your customers have a problem, they just want it fixed. They don’t care why it’s not working or who’s fault it is. That’s YOUR internal issue. Be sure your systems  reflect that.

#customersatisfaction #serviceexcellence #peoplefirst #systemsandprocedures   #hotels