Trent365

In today's world of Google Translate and the endless array of translation apps on the market, language can no longer be used as an excuse when it comes to communication.

The problem today is just about the effort. 

Do you care enough to open that app, and learn just a few basic words in the language of your customer? 

Do you care enough to make their service experience just that little bit less stressful?

And even if you don't care enough, don't do it for them. Do it for you.

Just imagine the time that will save if you can communicate with your customers that little bit more effectively.

Make the effort. It's a Win-Win.

#communication #language #translation #effort

Airplane toilets are disgusting!

It's nobody's fault really. It's just a poor design.

That's why I'm calling for a radical re-design of the humble airplane toilet.

The key addition...a urinal.

If men simply had a closer target, instead of having to take aim, from a distance, while also trying to balance during a bit of air turbulence, the airplane toilet would be a much nicer place for all.

A bit like in the old days in private cabins on trains the urinal used to fold out and then retract after use.

So, who's with me?

Let's start lobbying the airlines to re-design the airplane toilet!

#airplanes #toilets #redesign

This Number 1 reason I see people fail in negotiations!

(Also the #1 reason I’ve failed in negotiations)

Going in with assumptions about what the other side is thinking or expecting.

Being prepared for your meeting is one thing. It’s smart. But going in full of assumptions is not.

 

#negotiations #tactics #negotiationskills #businessmeetings

WhatsApp has just launched Catalogs - a mobile storefront for businesses!

This thing look super simple to use.

It will mean that for many small businesses, they won't even need to worry about having a website to sell their goods and services.

Instead, they can go mobile-first with WhatsApp.

Catalogs is available in the WhatsApp Business app in the following countries -  Brazil, Germany, India, Indonesia, Mexico, the U.K. and the U.S. - as of today. No doubt the rest of the world will follow soon.

Here's how to use it...

https://blog.whatsapp.com/10000665/Introducing-Catalogs-for-Small-Businesses

#whatsappbusiness #mobilefirst #mobilecommerce #smallbusiness

A great article on Medium from Cole Schafer exploring the reasons why people buy.

A key takeaway for me was the concept that after the purchase, people will need to justify it - either to themselves, or to someone else.

So it's our job as the Seller, to help the Buyer justify the purchase.

Something I don't think Spas have a done a particularly good job of doing.

Spa Menus are usually packed full with colourful, fluffy treatment descriptions.

Maybe if we replaced the fluff with some justification, we might just sell more?

#spamenu #wellness #hotelspa #whywebuy

Reflection is great. Regret can be crippling.

I would argue that without looking back, without reflecting on what worked and what didn't, without some analysis of what's come before you, your chances of success today are limited.

But the danger of reflecting too much is that you can be drawn in to focussing on what you've lost. 

Your success will be dependant upon, at least to some degree, how well you can manage that fine line between Reflection...and Regret.

#reflection #regret #perspective

Imposter Syndrome occurs when you doubt your ability to live up to expectations. To the promises you've made. 

But if you're doing something truly innovative, by definition, you are an Imposter, because you're promising that you can do something that has never been done before. That's how true innovation happens.

So being an Imposter is ok. More than that, it's necessary if you're pushing the envelope of what's possible.

Take a listen to what Seth Godin had to say in a recent episode of his Akimbo podcast...

 

http://bit.ly/2NjEmGM

 

#impostersyndrome #innovation #uncertainty

An interesting article in the Huffington Post recently suggests that Essential Oils are Essentially Useless.

Writer, Julie Ries, states that according to experts, there's just not enough scientific data to prove the benefits of Essential Oils.

After a quick look at some of the data out there at Association for Holistic Aromatherapy and the Global Wellness Institute's Wellness Evidence portal, suggests Ries may just have a point.

...not about them being Essentially Useless, but about there not being a lot of evidence.

Yet despite this, the Spa & Wellness World has jumped into Essential Oils feet first.

Have we jumped too early?

What are the similarities between our adoption of Essential Oils and the wave of CDB that is sweeping the Wonderful World of Wellness?

#essentialoils #wellness #CBD

As Seth Godin says, 'Mentors don't Scale.'

There's just not enough Mentors out there for all the potential Mentees.

Michael Bierut says, 'You don't need their permission. Just watch and be curious.'

All this and more in a great little video by Chris Do at The Futur. Here it is.. https://youtu.be/cbwSXFNATOY

So, don't obsess over Mentors. Just go and find yourself more Heroes.

 

#mentors #mentorshipmatters #heroes #inspiration

Google has agreed to buy Fitbit for $2.1 billion.

Fitbit, one of the pioneers in the wearable space, has been around for 12 years and currently boasts 28 million active users.

The acquisition looks especially interesting in the context of Google's recently announced Digital Wellbeing Initiatives, as we covered a few days ago in Ep. #694 - https://www.podbean.com/eu/pb-uqtpf-c4aee8 

The transaction is expected to close sometime in 2020, after the customary closing conditions.

Here's the official announcement - https://investor.fitbit.com/press/press-releases/press-release-details/2019/Fitbit-to-Be-Acquired-by-Google/default.aspx 

#fitbit #wearables #mergersandacquisitions #google