Troubleshooting Innovation

Troubleshooting Innovation

By Commercial BakingBusiness
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Troubleshooting Innovation episodes

  • S9E2: Creating a Coherent Operating Culture

    Welcome to Season 9 of the Troubleshooting Innovation podcast. Joanie Spencer, editor-in-chief for Commercial Baking, is spending this season with Darlene Nicosia, CEO of Hearthside Food Solutions. They're talking about operations, culture and innovation … behind the curtain of co-manufacturing. Sponsored by Reading Bakery Systems.

    In the second episode, Spencer and Nicosia uncover the most critical factors in creating a cohesive operating culture.

    24 min
  • S9E1: Storied Histories

    Welcome to Season 9 of the Troubleshooting Innovation podcast. Joanie Spencer, editor-in-chief for Commercial Baking, is spending this season with Darlene Nicosia, CEO of Hearthside Food Solutions. They're talking about operations, culture and innovation … behind the curtain of co-manufacturing. Sponsored by Reading Bakery Systems.

    In the first episode, Joanie and Darlene walk through Hearthside’s history and explore the career timeline that led Darlene to the food industry’s largest contract manufacturer.

    25 min
  • S8E5: Looking Toward the Future

    Welcome to Season 8 of the Troubleshooting Innovation podcast. Joanie Spencer, editor-in-chief for Commercial Baking, is spending this season with Marc and Elana Schulman, the second and third generations of leadership at Chicago-based Eli’s Cheesecake. Their conversation explores innovation, growth and longevity through the eyes of a family-owned bakery. Sponsored by Oakes.

    In the last episode of the season, we’re looking at the future — how Eli’s is innovating as a trailblazer in a mature industry and with a classic product.

    32 min
  • S8E4: The Impacts of the Pandemic

    Welcome to Season 8 of the Troubleshooting Innovation podcast. Joanie Spencer, editor-in-chief for Commercial Baking, is spending this season with Marc and Elana Schulman, the second and third generations of leadership at Chicago-based Eli’s Cheesecake. Their conversation explores innovation, growth and longevity through the eyes of a family-owned bakery. Sponsored by Oakes.

    This episode reflects on the pandemic years and how the bakery is coming back stronger than ever.

    35 min
  • S8E3: Workforce Development

    Welcome to Season 8 of the Troubleshooting Innovation podcast. Joanie Spencer, editor-in-chief for Commercial Baking, is spending this season with Marc and Elana Schulman, the second and third generations of leadership at Chicago-based Eli’s Cheesecake. Their conversation explores innovation, growth and longevity through the eyes of a family-owned bakery. Sponsored by Oakes.

    This episode features Eli’s unique workforce development strategies and reveals best practices that any bakery can emulate.

    36 min
  • S8E2: How Eli’s Defined Chicago-Style Cheesecake

    Welcome to Season 8 of the Troubleshooting Innovation podcast. Joanie Spencer, editor-in-chief for Commercial Baking, is spending this season with Marc and Elana Schulman, the second and third generations of leadership at Chicago-based Eli’s Cheesecake. Their conversation explores innovation, growth and longevity through the eyes of a family-owned bakery.

    In this episode, discover how setting a standard of distinction can impact a bakery’s identity and product development strategies.

    32 min
  • S8E1: History of Eli’s Cheesecake

    Welcome to Season 8 of the Troubleshooting Innovation podcast. Joanie Spencer, editor-in-chief for Commercial Baking, is spending this season with Marc and Elana Schulman, the second and third generations of leadership at Chicago-based Eli’s Cheesecake. Their conversation explores innovation, growth and longevity through the eyes of a family-owned bakery.

    In the first episode, learn about the foundation of resilience and reinvention on which founder Eli Schulman built this family legacy.

    29 min
  • Special Live Recording with Eli’s Cheesecake

    Season 8 of Troubleshooting Innovation, with guests Marc and Elana Schulman, the dad-and-daughter duo behind Chicago-based Eli's Cheesecake, launches in just two weeks. Get a taste of what's to come in this special episode recorded live at the American Society of Baking's BakingTECH 2023. Hear about the company’s history and the values that are leading it into the future. Hosted by Joanie Spencer, editor-in-chief of Commercial Baking.

    30 min
  • S7E5: Finished Product and Marketability

    Welcome to Season 7 of the Troubleshooting Innovation podcast, sponsored by Puratos' Sunset Glaze.


    Joanie Spencer, editor-in-chief for Commercial Baking, speaks with Richard Charpentier, CMB, the CEO of consulting company Baking Innovation. Their conversation explores the technical aspects of creating high-quality, premium baked goods on a commercial scale.

    Our final episode revolves around the role the visual appearance of both the finished baked good and its packaging plays in garnering a higher price point.

    29 min
  • S7E4: Focusing on Taste and Texture

    Welcome to Season 7 of the Troubleshooting Innovation podcast, sponsored by Puratos' Sunset Glaze.


    Joanie Spencer, editor-in-chief for Commercial Baking, speaks with Richard Charpentier, CMB, the CEO of consulting company Baking Innovation. Their conversation explores the technical aspects of creating high-quality, premium baked goods on a commercial scale.

    In this episode, you'll learn effective strategies to upgrade the most important attributes of baked goods — taste and texture — for a premium experience.

    33 min

About Troubleshooting Innovation

From the publisher's feed

This podcast dives deep into the commercial baking industry. Every season, a new guest shares their insights on innovation through the lens of becoming more sustainable, growing a family-owned…