As the debates about content moderation rage on, it is becoming increasingly clear that most people don't know a whole lot about how large internet platforms actually handle these decisions — namely, that they have teams of people who have been working and studying under the "trust and safety" umbrella for a long time. Recently, an association and related foundation were launched to help bring these experts into the public conversation, and this week we've got two of the founding board members — Adelin Cai and Clara Tsao — joining us on the podcast to discuss the actual process of addressing tough content moderation choices.