Trusted Advisor Associates

Welcome to the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates and co-author of The Trusted Advisor. 

For our 30th episode, a tech expert asks if it is a good idea to OVER-DELIVER for a client and exceed their expectations.

This week’s episode touches on our own reputation, business development, and managing client relationships.

To learn more about the topic of managing expectations, read this blog post:

DON’T Always Exceed Expectations

We’ll answer almost ANY question about confusing, complicated or awkward business situations with clients, management, and colleagues.

We’ll be posting new episodes every other week.

Welcome to the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates and co-author of The Trusted Advisor. 

A manager at a global consultancy firm asks, “How do I mend lost trust with a client whom we used to have an excellent relationship with? This relationship went sour due to a disagreement with one particular executive a few years back, and he still maintains a leadership role.”

Do you want to send your questions to Charlie & Trust Matters, The Podcast?

We’ll answer almost ANY question about confusing, complicated or awkward business situations with clients, management, and colleagues.

Email: [email protected]

We’ll be posting new episodes every other week.

This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates.

An experienced B2B, technology Product Leader asks, “Should I break out and become a SME Consultant, starting my own practice or should I continue working at bigger companies? What do I need to know about starting my own consulting business?”

Do you want to send your questions to Charlie & Trust Matters, The Podcast?

We’ll answer almost ANY question about confusing, complicated or awkward business situations with clients, management, and colleagues.

Email: [email protected]

We’ll be posting new episodes every other week.

This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates.

The owner of a small tech consultancy talks about her recent experience being ghosted by a contractor she hired. She asks “What should I do about being ghosted?  How can I prevent this from happening again in the future?”

Want to learn more about how to handle ghosting in business? Read recent blog by Charles H. Green.

The Dark Art of Ghosting in Business

Do you want to send your questions to Charlie & Trust Matters, The Podcast?

We’ll answer almost ANY question about confusing, complicated or awkward business situations with clients, management, and colleagues.

Email: [email protected]

We’ll be posting new episodes every other Tuesday.

This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates.

A Co-Founder of a small Management Consulting Firm asks, “We need to grow our sales funnel. Can we trust Digital Marketing and SEO for lead generation?”

For more on this subject read our blog post:

Cutting Edge (Bad) Digital Marketing

Do you want to send your questions to Charlie & Trust Matters, The Podcast?

We’ll answer almost ANY question about confusing, complicated or awkward business situations with clients, management, and colleagues.

Email: [email protected]

We’ll be posting new episodes every other Tuesday.

This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates.

A manager at a communications firm writes in and asks “How to you manage qualified sales leads that seem very interested but then go silent? Do you keep reaching out?  Do you try another approach?”

Do you want to send your questions to Charlie & Trust Matters, The Podcast?

We’ll answer almost ANY question about confusing, complicated or awkward business situations with clients, management, and colleagues.

Email: [email protected]

We’ll be posting new episodes every other Tuesday.

This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates.

A solo consultant asks , “How do I ask a long-standing client, whom I already bill a lot monthly, for a rate increase?”

Do you want to send your questions to Charlie & Trust Matters, The Podcast?

We’ll answer almost ANY question about confusing, complicated or awkward business situations with clients, management, and colleagues.

Email: [email protected]

We’ll be posting new episodes every other Tuesday.

Welcome to the newest episode of Trust Matters, The Podcast. where listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates.

This week Charlie is joined by a special guest: Andy Paul, CEO of The Sales House, and best-selling author of Zero-Time Selling and Amp Up Your Sales.

A project manager writes in and asks us to help her with this dilemma , “My boss is asking me to present our capabilities to a new client when we don’t know their situation nor is their business in my area of expertise. I’m nervous for a variety of reasons. How would you handle this situation?”

Do you want to send your questions to Charlie & Trust Matters, The Podcast?

We’ll answer almost ANY question about confusing, complicated or awkward business situations with clients, management, and colleagues.

Email: [email protected]

We’ll be posting new episodes every other Tuesday.

This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates.

A VP of Sales from a health care consulting firm writes in and asks, “I’ve got a client who is being really aggressive about understanding all details of our pricing. It’s making me feel uncomfortable and has me thinking they might even be trying to replicate our services. How should I handle this?”

Do you want to send your questions to Charlie & Trust Matters, The Podcast?

We’ll answer almost ANY question about confusing, complicated or awkward business situations with clients, management, and colleagues.

Email: [email protected]

We’ll be posting new episodes every other Tuesday.

This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates.

This week a tech consultant writes in and asks,”How to you give a tough strategic recommendation that requires some real investment, to client who doesn’t take negative feedback well? And by the way I’m brand new on the account.”

Do you want to send your questions to Charlie & Trust Matters, The Podcast?

We’ll answer almost ANY question about confusing, complicated or awkward business situations with clients, management, and colleagues.

Email: [email protected]

We’ll be posting new episodes every other Tuesday.