Richard hosts a panel session with CompTIA members who own or work with IT businesses about the future of the MSP.

• CompTIA
• Managed Enterprise Technologies
• Janet O’Sullivan of StorageCraft
• Tracy Pound of Maximity
• Perry Ashby of Urban Network
• Chris Ward of Vermont Systems Ltd
• Ian Vickers of MET
• Autotask
• ConnectWise
• Solarwinds
• Upstream
• Office365
• Azure

In this episode, Richard talks to Bob Burg, author and keynote speaker, about his books, The Go-Giver philosophy and dealing with difficult situations.

• Book: The Go-Giver: A Little Story About a Powerful Business Idea 
• Book: The Go-Giver Influencer: A Little Story About a Most Persuasive Idea (Go-Giver, Book 3) 
• Book: Endless Referrals, Third Edition 
• Book: The 5 Love Languages: The Secret to Love that Lasts 
• Bob’s website

Richard speaks to Michael George CEO, Bob Kocis CRO and Fielder Hiss, VP of Product, all at Continuum, who support MSPs with a range of tools to help them grow their businesses.

Mentioned in This Episode

• Bob’s article on Jocko Willink
• Continuum Acquires Managed Security Leader CARVIR
• Endpoint security software: SentinelOne
• Security Intelligence: EventTracker
• Microsoft Azure
• Amazon Web Services (AWS)
• Strategic support company Thoma Bravo
• Xerox
• Sharp
• Apple
• Microsoft

In this episode, Richard talks to Daniel Welling, of Welling MSP, based in Marlowe, London.

Mentioned in This Episode

• IT Trade Association: CompTIA
• Peer Group: The Network Group
• Documentation Service: IT Glue
• Daniel’s Business: Welling MSP
• Daniel Welling on LinkedIn

Richard speaks to Ted Stone, Chief Executive of Customer First UK, based in Doncaster and owner of the 'putting the customer first' standard.

Mentioned in This Episode

• Website: Customer First UK
• Twitter: @CustomerFirstUK
• LinkedIn: Customer First UK

Richard talks to Paul Green of MSP Marketing Edge, in Milton Keynes, which supports IT providers and MSPs with their marketing.

Mentioned in This Episode

• Continuum
• IT Glue
• MSP Marketing Edge
• Encryption software: Bitdefender
• Book: The E-Myth Revisited by Michael Gerber
• Cloud-based mailshot tool: Docmail
• Cloud-based mailshot tool: Stannp
• Cloud-based mailshot tool: MailshotMaker
• Paul’s book: Updating Servers Doesn’t Grow Your Business

Richard talks to Leigh Wood, Director of Node IT Solutions, based in Biggleswade.

• SolarWinds
• ConnectWise
• IT Glue
• Continuum
• Helpdesk
• Auvik
• SkyKick
• BitTitan
• CloudMigrator
• FortiGate
• WatchGuard
• SonicWall
• PRTG
• Cisco
• Microsoft Teams
• Slack
• Google Apps
• Nimble
• Datto
• Identity Experts
• Azure
• Sage
• Xero
• The Network Group
• CompTIA
• GFI
• Book: Traction by Gino Wickman
• Book: The Go-Giver by Bob Burg and John-David Mann

Richard talks to Geoff Nicholson, performance coach specialising in the field of high performance, resilience and stress management, based in Newcastle upon Tyne.

Mentioned in This Episode

• Business and life strategist: Tony Robbins
• Trainer and speaker: Jack Canfield
• App – Headspace
• Journal – Five Minute Journal or search the app store
• App – Day One
• Online Journal – Journey
• Journal – Best Self Journal
• Note-taking tool – Evernote
• Collaboration tool – Trello
• Collaboration tool – Asana
• Subscription software – Briefcase by AppSumo
• Subscription software – SetApp (MAC only)
• Audiobooks – Audible
• Audiobooks – Scribd
• Podcast – The Success IQ
• Business Coach – Stu McLaren
• Listmaking site – WishList
• Business Coach – Chris Ducker
• Geoff’s Website

Richard talks to Jon Honeyball, Contributing Editor to PCPro Magazine and owner of Woodleyside IT in Cambridgeshire.

Mentioned in This Episode

• PCPro Magazine
• Woodleyside IT
• SolarWinds
• Kaseya
• Microsoft
• Google
• Amazon
• Cisco Meraki
• Man Food

Richard speaks to Tiana Wilson-Buys, owner of Talking Business, a coaching and consultancy business in Newcastle upon Tyne, England.

Mentioned in This Episode

• Book: The Referral Harvester
• Book: Eat That Frog
• Book: Do it Tomorrow
• Book: The Winner’s Bible
• Tool: Evernote
• Tiana’s Business Website: Talking Business