Richard talks with Paul Dippell of Service Leadership about his recent research into master MSP use and the surprising results he found.

Mentioned in This Episode

• Service Leadership
• Continuum
• H.I.G. Capital
• Eze Castle
• Microsoft Azure
• Amazon Web Services (AWS)
• Research Report
• Continuum/Service Leadership White Paper

In this episode, Richard speaks to Doug Hazelman, Vice President of Technical Marketing at CloudBerry Lab in Florida, who provide built-for-cloud backup software.

Mentioned in This Episode

• CloudBerry Lab
• Amazon S3
• Amazon EC2
• Azure
• Google
• Backblaze B2
• Wasabi
• ConnectWise
• Kaseya
• Ninja RMM
• Autotask
• Amazon Glacier
• Spiceworks
• Reddit
• @VMDoug on Twitter

In this episode, Richard speaks to Arlin Sorensen, founder of a wildly-successful USA-based MSP as well as Heartland Technology Group, a peer mentoring network.

Mentioned in This Episode

• Heartland Technology Group (HTG)
• Michael Hyatt
• The Paterson Centre
• Book: Start With Why: How Great Leaders Inspire Everyone To Take Action 
• Book: Good To Great: Why Some Companies Make the Leap... and Others Don't 
• Book: The Advantage: Why Organizational Health Trumps Everything Else In Business (J-B Lencioni Series) 
• Book: The Go-Giver: A Little Story About a Powerful Business Idea  and podcast
• Book: Make a Difference: In the Lives of Those You Love, Live With, and Lead 
• Book: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It 

In this episode, Richard speaks to John Jantsch, author, speaker and expert in marketing and the founder of the Duct Tape Marketing System.

Mentioned in This Episode

• Ducttape Marketing
• Book: Duct Tape Marketing: The World's Most Practical Small Business Marketing Guide 
• Book: The Commitment Engine: Making Work Worth It 
• Book: Referral Engine: Teaching Your Business to Market Itself 
• Book: Duct Tape Selling: Think Like a Marketer-Sell Like a Superstar 
• Missinglettr
• TripIt

In this episode, Richard speaks with Melissa Saar, Partner Success Manager at IT Glue, a SaaS-based documentation platform.

Mentioned in This Episode

• Autotask: www.autotask.com
• Kaseya: https://www.kaseya.com/
• Continuum: https://www.continuum.net/
• ProDrive: https://www.prodriveit.co.uk

In this episode, Richard speaks to Rob Rae, Vice President of Business Development at Datto, about the merger between Datto and Autotask and what this means for MSPs worldwide.

Mentioned in This Episode

• Autotask www.autotask.com
• Datto https://www.datto.com/
• Vista Equity Partners: www.vistaequitypartners.com
• Open Mesh: www.openmesh.com

In this episode, Richard speaks to Adam Nash, Sales Manager EMEA of Webroot, a next-generation, cloud-based cyber security company.

Mentioned in This Episode

• AutoTask: www.autotask.com
• ConnectWise: www.connectwise.com
• Kaseya: https://www.kaseya.com/
• Continuum: www.connectwise.com
• Ninja: https://ninjarmm.com/
• Atera: https://www.atera.com
• Cisco: www.cisco.com
• Palo Alto: https://www.paloaltonetworks.com/
• F5: www.f5it.com
• LogRhythm: https://logrhythm.com/

In this episode, Richard and Rick talk about how Zedsphere came about, how they help MSPs (managed service providers) and how they differ from the more traditional distributor model.

Mentioned in This Episode

• Tool: Ninja RMM
• Tool: Webroot
• Tool: TeamViewer
• Tool: Untangle
• Book: Richard Templar – The Rules of People

In this episode, Richard talks to James Kimbley of Kimbley IT about Google's latest developments for its range of online tools.

Mentioned in This Episode

• Business: Kimbley IT
• Tool – x.ai
• Tool: ProsperWorks
• Tool: RingCentral
• Tool: Dialpad

In this episode, Richard talks to Craig Fulton, Chief Product Officer at ConnectWise, about their integrated suite of products and getting your customer services right.

Mentioned in This Episode

• Business: Cisco
• Business: The Final Step
• Tool: HubSpot
• Tool: Buffer
• Tool: SmarterQueue
• Tool: Workflow