Richard talks to Steve Duckworth, CEO of Harmony PSA, about how their automation software can help IT businesses and the four different ways that MSPs can use it to sell.

Mentioned in This Episode

• Datalogic
• Solarsoft
• Microsoft Culture
• Salesforce
• SolarWinds MSP
• Ninja
• BlueSnap
• Zapier

Richard speaks to Norb Doeberlein, CEO of Netzbahn, about successfully running an IT company in a niche and the challenges of managing client security requirements.

Mentioned in This Episode

• AutoTask
• ConnectWise
• CommitCRM
• Netzbahn
• Amazon FedRAMP
• Azure
• Anchor
• Slack
• Teamwork

Richard talks to Mostyn Thomas about how he deals with the challenges of providing IT solutions in a small area and the tools he uses to make his Managed Service Provider (MSP) Astrix a success.

Mentioned in This Episode

• Continuum
• Ubiquity
• Autotask
• The Network Group
• CompTIA
• MSP Mentor
• Author Mark Sanborn
• Datto
• Assay
• Computer virus: CryptoLocker
• London Internet Exchange
• RIPE

Richard talks with Paul Dippell of Service Leadership about his recent research into master MSP use and the surprising results he found.

Mentioned in This Episode

• Service Leadership
• Continuum
• H.I.G. Capital
• Eze Castle
• Microsoft Azure
• Amazon Web Services (AWS)
• Research Report
• Continuum/Service Leadership White Paper

In this episode, Richard speaks to Doug Hazelman, Vice President of Technical Marketing at CloudBerry Lab in Florida, who provide built-for-cloud backup software.

Mentioned in This Episode

• CloudBerry Lab
• Amazon S3
• Amazon EC2
• Azure
• Google
• Backblaze B2
• Wasabi
• ConnectWise
• Kaseya
• Ninja RMM
• Autotask
• Amazon Glacier
• Spiceworks
• Reddit
• @VMDoug on Twitter

In this episode, Richard speaks to Arlin Sorensen, founder of a wildly-successful USA-based MSP as well as Heartland Technology Group, a peer mentoring network.

Mentioned in This Episode

• Heartland Technology Group (HTG)
• Michael Hyatt
• The Paterson Centre
• Book: Start With Why: How Great Leaders Inspire Everyone To Take Action 
• Book: Good To Great: Why Some Companies Make the Leap... and Others Don't 
• Book: The Advantage: Why Organizational Health Trumps Everything Else In Business (J-B Lencioni Series) 
• Book: The Go-Giver: A Little Story About a Powerful Business Idea  and podcast
• Book: Make a Difference: In the Lives of Those You Love, Live With, and Lead 
• Book: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It 

In this episode, Richard speaks to John Jantsch, author, speaker and expert in marketing and the founder of the Duct Tape Marketing System.

Mentioned in This Episode

• Ducttape Marketing
• Book: Duct Tape Marketing: The World's Most Practical Small Business Marketing Guide 
• Book: The Commitment Engine: Making Work Worth It 
• Book: Referral Engine: Teaching Your Business to Market Itself 
• Book: Duct Tape Selling: Think Like a Marketer-Sell Like a Superstar 
• Missinglettr
• TripIt

In this episode, Richard speaks with Melissa Saar, Partner Success Manager at IT Glue, a SaaS-based documentation platform.

Mentioned in This Episode

• Autotask: www.autotask.com
• Kaseya: https://www.kaseya.com/
• Continuum: https://www.continuum.net/
• ProDrive: https://www.prodriveit.co.uk

In this episode, Richard speaks to Rob Rae, Vice President of Business Development at Datto, about the merger between Datto and Autotask and what this means for MSPs worldwide.

Mentioned in This Episode

• Autotask www.autotask.com
• Datto https://www.datto.com/
• Vista Equity Partners: www.vistaequitypartners.com
• Open Mesh: www.openmesh.com

In this episode, Richard speaks to Adam Nash, Sales Manager EMEA of Webroot, a next-generation, cloud-based cyber security company.

Mentioned in This Episode

• AutoTask: www.autotask.com
• ConnectWise: www.connectwise.com
• Kaseya: https://www.kaseya.com/
• Continuum: www.connectwise.com
• Ninja: https://ninjarmm.com/
• Atera: https://www.atera.com
• Cisco: www.cisco.com
• Palo Alto: https://www.paloaltonetworks.com/
• F5: www.f5it.com
• LogRhythm: https://logrhythm.com/