Turning Inspections into Cash

In this episode, you’ll hear from David Orr, General Manager, James Hunter and Greg Holland, Branch Service Managers, and Tammi Hall, Finance Director, at Intermountain New Holland to learn how Intermountain New Holland has generated significant additional revenue for their dealership by implementing creative ways to incentivize their employees to perform quality inspections and build a culture of co-equipment management with their customers. Their incentive programs include a combination of contests, games, and performance-based paycheck bonuses, with their last inspection contest generating an additional $70,000 of parts and service revenue for their dealership.

Intermountain New Holland represents New Holland AG, New Holland CE, Rhino, Makita, and Westfield brands with 2 locations in Idaho. Their headquarters is in Twin Falls, Idaho. 

In this episode, you’ll hear from Eddie Houston, Director of Service Operations, at Hill’s Machinery to learn how Hill’s Machinery has evolved the program and the act of inspecting equipment to be integrated into all areas of the business, creating a culture of co-equipment management with their customers, driving profitability across the entire dealership, and allowing them to better manage their inventory, lease returns, rental fleet, and customer experience.

Hill’s Machinery represents Case Construction, Terex Trucks, Backers, and Aggretech brands with 8 locations in North and South Carolina. Their headquarters is in Columbia, South Carolina. 

In this episode, you’ll hear from Kelly Haman, Finance and Insurance Manager, and Don Aberle, Senior Manager of Evaluations and Inside Sales, at Titan Machinery, about how they are using end of lease inspections to capture previously unrealized parts and service revenue, manage lease maturity machine condition, and provide a seamless lease return process for the customer. 

In this episode, you’ll hear from Darin Maltsberger, Service Manager at Scott Supply Company, about how they’ve grown their parts and service business by 30% through the use of our inspection app and improved communication of the inspection results with their customers. Scott Supply represents Case IH, New Holland, Cub Cadet, Kinze, and Trimble brands in Mitchell, South Dakota.

In this episode, you’ll hear from Pat McCrabb, General Manager, and Susan Fedler, Service Writer, at JJ Nichting about how they’ve increased repeat combine inspection customers, improved the professional presentation of their inspection reports with photos and typed technician notes, and cut down on the time it takes to get customer approval for inspection repairs. JJ Nichting represents Case IH, Kinze, Land Pride, H&S, and Westendorf brands, with 5 locations across Iowa.