IT brings many changes to an organization: when it is introduced, as it evolves, and even when it gets replaced or decommissioned. To reap the benefits of IT, the organizations needs to adjust its operational parameters: its processes, its information flow, its control mechanisms. All these changes directly and indirectly impact the way the organization’s people work. Bard Papegaaji, Research Director at Gartner talks about turning resistance to change.

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