Understaffed!

In this solo episode of The Understaffed, Melissa encourages businesses to consider remote staffing a permanent change that can save money and increase productivity. Many employees desire remote work, but cultural considerations may be a hurdle for some companies. Research shows that productivity can increase with remote work due to fewer distractions and more comfortable working environments. Leaders may feel more in control when they see their employees, but this may translate to something other than better management or understanding of employee performance.

Melissa discusses the benefits of remote work for veterinary, optical, and dental practices. She suggests using video conferencing, team messaging, and project management tools and hiring a dedicated remote employee to handle specific tasks like answering phones and checking emails while allowing in-house staff to focus on client care. Melissa emphasizes the cost savings and increased productivity that come with remote work but acknowledges that it ultimately comes down to the culture of each practice. Melissa encourages listeners to rethink remote work possibilities and reach out with any questions or concerns.

Melissa's Bio

https://conciergeelite.com/about-us/

Concierge Elite's Website

⁠https://www.conciergeelite.com/

In this insightful podcast episode, executive advisor Mark L. Vincent shares valuable wisdom on leadership and succession planning for C-suite executives. He emphasizes the importance of self-leadership and leading others to achieve a successful career. Mark draws from his extensive experience guiding cohorts of executives through four-year succession planning processes, highlighting the need to bring in experts for specific organizational aspects. He underscores the challenges of leading people while emphasizing its crucial role in achieving success.

Mark introduces the concept of the three turns of leadership and succession planning. The first turn revolves around mastering self-leadership, leading others, and shaping a compelling vision. The third turn focuses on orchestrating future value succession and creating a lasting legacy as a maestro leader. He emphasizes the significance of addressing the topic of death in continuity planning, which includes proactive estate planning and effective relationship management. Mark advises early engagement with these matters to save time and avoid future complications, cultivating a practice in which successors can embrace and thrive.

Overall, this engaging podcast episode offers valuable insights into leadership, succession planning, and the significance of personal growth for C-suite leaders. Additionally, it sheds light on the services provided by Concierge Elite, further enhancing the knowledge shared.

Mark's Website

https://www.designgroupinternational.com/maestro-level-leaders

Mark's Linkedin

https://www.linkedin.com/in/marklvincent/

Mark's Podcast

https://podcasts.apple.com/us/podcast/the-third-turn/id1531836413

In this podcast, Melissa introduces a company's unique training program focusing on remote team members training in client systems and software. Emille Bryant, the company's founder, and a 20-year Air Force veteran, is highlighted for his dedication to helping others learn. Emille is also a business and personal consultant, emphasizing the importance of original and creative thinking. During a training session, he shares insights on higher-level thinking and creative problem-solving, stressing the need to think outside the box in consulting.

https://www.go-ikigai.com/

Emille's Linkedin

linkedin.com/in/emillebryant

Emille's Podcast

https://podcasts.apple.com/us/podcast/alika-hope-and-change/id1504324652

The podcast features guest Jason Falls, an expert in digital marketing and influence. He discusses his podcast on influence marketing and emphasizes the importance of focusing on the goal of influencing rather than just finding influencers with large groups of followers. Falls also talks about his work at Cipio AI, which provides an influencer marketing platform that helps brands collect authentic user-generated content for their campaigns. The platform also identifies people who create desired content and engages them to create more for the brand.

Cipio AI helps companies map their brand community to identify influential people who can create authentic content for their social media campaigns. The platform works for big and small businesses, including those just starting out or who don't have a large social media following. The company also considers users who use the same hashtags or talk about similar topics as part of the brand community. Cipio AI's Marketer's Guide to Community Influence Marketing is a free ebook download that walks readers through analyzing, engaging, and motivating influencers, customers, and fans to create content for their brands. Jason Falls, the host of the Winfluence podcast, believes that virtual workforces need digital outposts where industry information is shared to keep conversations going even in remote environments.

Jason’s Website

https://jasonfalls.com/

Jason’s Linkedin

https://www.linkedin.com/in/jasonfalls/

Jason’s Youtube Channel

https://www.youtube.com/@JasonFallsWinfluence

Jason’s IG

https://www.instagram.com/jasonfalls/

Jason’s Twitter

https://twitter.com/jasonfalls

Jason’s Facebook

https://www.facebook.com/winfluencepodcast

In this solo episode of The Understaffed, Melissa encourages businesses to consider remote staffing a permanent change that can save money and increase productivity. Many employees desire remote work, but cultural considerations may be a hurdle for some companies. Research shows that productivity can increase with remote work due to fewer distractions and more comfortable working environments. Leaders may feel more in control when they see their employees, but this may translate to something other than better management or understanding of employee performance.

Melissa discusses the benefits of remote work for veterinary, optical, and dental practices. She suggests using video conferencing, team messaging, and project management tools and hiring a dedicated remote employee to handle specific tasks like answering phones and checking emails while allowing in-house staff to focus on client care. Melissa emphasizes the cost savings and increased productivity that come with remote work but acknowledges that it ultimately comes down to the culture of each practice. Melissa encourages listeners to rethink remote work possibilities and reach out with any questions or concerns.

Melissa's Bio

https://www.conciergeelite.com/about-melissa

Melissa's Website

https://www.conciergeelite.com/

The episode is replayed by popular demand.

Melanie Collette from Money Talk with Melanie interviews Melissa from ⁠⁠conciergeelite.com⁠⁠ on ⁠⁠98.7 the Coast⁠⁠ , and they talk about the benefits and challenges of remote work. This a great interview full of insight on making the most of the opportunities available with today's technology to solve staffing and business issues.

Melanie's Instagram ⁠⁠

instagram.com/melanietcollette

Today on Understaffed, we have the privilege of listening in on a conversation I had with Darlene on Sit and Spill on Instagram Live. Join us as we have a frank discussion about remote staffing.

https://darlenemorant.com/

Darlene’s Linktree

https://linktr.ee/dlmorant

In this episode of Understaffed, Melissa conciergeelite.com welcomed Claire Chandler clairechandler.net as her guest. Claire is a corporate survivor who transitioned to entrepreneurship after being diagnosed with cancer and now works with leaders to help them resolve the collaboration conundrum and accelerate trust within their leadership teams through her Growth on Purpose approach.

Melissa and Claire discussed strategies for creating high-functioning teams on Understaffed. They both emphasized the importance of increasing self-awareness among leaders, accelerating trust across teams, and aligning around a shared purpose.

Claire also shared her insights on the importance of focusing on people first before worrying about performance and the crucial role of creating cultures of trust and transparency where employees feel comfortable bringing their full selves to work. She noted that existing cultures can often hold leaders hostage by making them too afraid of losing current staff members to make necessary changes or hire new talent.

Claire's website

clairechandler.net

download Claires one-page Growth on Purpose roadmap for free at clairechandler.net/roadmap

Craig Holiday from craigholiday.net and Melissa from conciergeelite.com shares advice for leaders during tough economic times, emphasizing the importance of having an attitude of growth and resilience. He emphasizes the importance of taking responsibility for our own lives and developing a mindset that allows us to overcome any obstacle. 

Craig is a marketing expert and motivational speaker who has worked with several companies over the years. He currently works as a personal mentor, helping people grow and become leaders in their networks.

Melissa shares that resilience is about growing and taking the time to do so, as well as being surrounded by champions who will help you push through difficult times. She encourages listeners to revisit their why often and stay focused on what they are fighting for.

Craig's details

Website 

https://craigholiday.net/ 

Linkedin/Social Accounts 

https://www.facebook.com/craigholidaysseacret

Melissa conciergeelite.com had a great discussion with Michael King on his show The Level Up Leader podcast https://levelupleader.teams.coach they shared insights on investing in people and how it is essential for a successful businesses. How it encourages leaders to take the time to learn what drives their employees and makes them happy to get the best results. They also talked about how fear can be a significant hurdle when investing in people, but overcoming insecurity can help break through this barrier. Finally, she discussed how COVID-19 caused an increase in demand for medical services, prompting her to create Concierge Elite to provide better care for patients remotely.

Melissa B. founded ConciergeElite, a remote service providing dedicated front desk staff for veterinary and medical practices. It was in response to the need for help during COVID-19 when businesses had to send their staff home. She started with just three people and now has hundreds of practices working with them.

For those interested, there is offering $200 off services if they mention this podcast. The biggest takeaway from her experience is that fear can be the greatest enemy of progress - investing in people creates a margin without hidden costs. It should be embraced rather than avoided by leaders.