Today's podcast is about leadership and, specifically, how to manage people effectively. Melissa from conciergeelite.com talks about the difference between managing and leading and how effective managing can be when done correctly. She also discusses emotional intelligence (EQ), a critical factor in being a successful leader. EQ helps you identify your own emotions and those of others and can help you conquer your weakness.

The main points covered in this episode include:

Why admitting mistakes is essential as a leader

Four reasons why leaders should accept when they make mistakes

How vulnerability strengthens the team and builds trust between leaders and their employees.

Rebecca Fleetwood Hession from wethrive.live & Melissa from conciergeelite.com discuss a leader's job is to be intensely self-aware and to look at the needs of their team or company to be effective in the current economy. Quiet quitting, overworking, and lack of thriving are all responses that lead to burnout. The Industrial Age model of work was designed for humans to work together and make a difference. We need leaders who understand psychology and human needs to create & grow a successful business. Rebecca talks about how businesses have to change to keep up with the ever-changing needs of their customers.  Finally, she discusses dream killers and negative thoughts that prevent people from achieving their goals. Rebecca talked about how it's essential to take a step back and zoom out to find the answers to our business and relationship challenges. She encouraged women to listen to themselves daily and let their intuition guide them.

Check out Rebecca's website & social media below

Website: 

www.wethrive.live  

Social Accounts: 

https://www.instagram.com/rebeccafleetwoodhession

https://www.facebook.com/fleetwoodhession 

https://twitter.com/rebeccahession 

https://www.linkedin.com/in/rebeccafleetwoodhession

https://www.tiktok.com/@rebeccafleetwoodhession

Tommy Breedlove from tommybreedlove.com talks with Melissa from ConciergeElite.com about his experience as a speaker and how he believes it is essential to be Legendary in one's life. He also discusses his book, "Legendary".   

He went from being successful and happy in his early career to becoming unhappy and scared later. Reflecting on his life he explains that it was due to him chasing after things that did not truly make him happy (such as success or popularity ). He eventually realized that he needed to prioritize himself first and build positive habits to be content and fulfilled. This led him to develop a more fulfilling relationship with himself, his family, and his friends and increased success in all areas of his life.  

Discussing the importance of self-awareness, leadership, and investing in oneself and one's people. He also stresses the importance of asking for help and being surrounded by those who will challenge and help you grow.  

Tommy Breedlove shares some nuggets of gold from his latest podcast, including advice on how to find a tribe and join the legendary life leadership movement. He also recommends reading Legendary: How To Become Elite World-Class in Business and Life, an audiobook he authored. Tommy invites listeners to email him at [email protected] for more information about joining his community or attending one of his upcoming retreats.

Eric Dunavant from ericldunavant.com & Melissa from conciergeelite.com chat about his personal story of how his father's veterinary practice went bankrupt. That inspired him to transition into the financial planning industry, where he now provides coaching to business owners on avoiding similar failures.

They discuss the importance of having basic insurance, savings, and a work/life balance to maintain healthy relationships. Eric shares an anecdote about how his father's veterinary practice initially found success because he put himself first and invested in his family and employees before investing in the business.

They talk about the importance of taking care of oneself and then taking care of one's employees similarly. He emphasizes that it is essential to focus on return on intention, which is different from return on investment. The speaker also has a book and podcast called Redefining Success.

They talk about setting goals for next year and how to do it using the Kingdom ROI Truth map. 

Erics Linkedin can be found here linkedin.com/in/ericdunavant

Keywords: veterinary business, personal story, father's event, culture of investing in people

Baran Schultz from schultztechnology.com & Melissa from Concierge Elite conciergeelite.com chat about his company specializing in veterinary technology. His product fetchitdata.com helps clinics manage their records with their practice management software & saves partner hospitals time on customer service calls.

The episode discusses how the Fetchit software has helped to improve customer service at veterinary clinics. The software is a time-saver for CSRs, helps keep records up to date, and enhances client relationships. It also integrates with many practice management software systems.

The Schultz Technology team is excited to offer their Fetch technology as a recommended service for clinics. Fetchit helps clinics protect their systems from cyberattacks and provides enhanced client relationships. The Schultz Technology team offers free site assessments and monthly pricing plans.

Sheri Vandermause from dvmelite.com & Melissa from conciergeelite.com discusses her work as an engagement specialist at DVMElite. She worked as a company client for five years and joined in 2016. She outlines how DVMElite helps practitioners focus on their growth and work-life balance. Sheri also discusses the importance of digital marketing and strategy for veterinary practices.

The episode discusses how DVMelite helped a doctor regain balance by providing support and resources such as account managers and mastermind groups. Sheri also talks about Covid and how it accelerated the need for marketing and remote support for veterinary care.

They discuss how the practice owners benefit from their community of practice partners. They discuss how being part of a community allows practitioners to share experiences and strategies, which helps them to avoid making mistakes and to grow their businesses. They also mention that there is no charge for consultations with DVMelite's consultants and that they are willing to work with practitioners who are a good match for each other.

Tara Mccarthy from galaxyvets.com & Melissa from conciergeelite.com discusses the story of Tara's professional journey, which started with working hard to get into veterinary school and then moving to New Zealand for an adventure. As a young mother, she had a dark patch, working long hours while raising two children. After returning to Canada and finding herself unable to find a work-life balance, deciding to leave private practice and switch to health and wellness consulting. Now works part-time from home, helping other people find balance.

Tara reflects on her time as a veterinarian and how she eventually changed careers to become a teacher. She talks about the challenges of balancing work and life and recommends that people find ways to be happy at work.

Humans are naturally pessimistic, and can lead to unhappiness in social media-driven environments. They also discuss the importance of happiness in one's professional and personal lives and recommend self-examining what makes someone happy. Tara also suggests ways employers can retain employees, including paying them more, providing more breaks, and recognizing employees. Finally, they talk about how technology is changing veterinary practices and how veterinarians are moving faster than other industries in adopting new technologies.

This episode discusses the possible effects of a recession on veterinary medicine and how Galaxy Vets is trying to help its members by providing financial assistance, technology advances, and employee ownership. It also mentions that if you are looking for a change in your career or need help with your business, Galaxy Vets is always happy to help.

Shawn and Ivan from the Veterinary Innovation Podcast have Melissa on their show to discuss remote staff and desk management. They cover the dynamic of having a remote team member and how it can increase revenue and improve retention.

Many workplaces began utilizing remote work when the coronavirus pandemic hit. Veterinary clinics somewhat resist remote work from their employees. What role does remote work in veterinary medicine play, and how can we integrate our employees, so they equally excel at these jobs?

Dr. Diane Cosko of mountainairevet.com discusses how the Concierge team from conciergeelite.com help clients, explaining that the staff has experience in veterinary care. They also mention that they have a remote answering service in case of power outages.

The Concierge Elite team helps businesses run smoothly by providing live texting service, transcription of calls, and transcription of all calls. They also offer a flat fee. Dr. Cosko is an excellent example of how the Concierge Elite team has helped them save money and be more convenient for their clients.

They discuss how remote employees have helped them because it has taken the stress out of the hiring process, and they can find the perfect employee without interference.

Keywords: covid, meeting, covid challenges, covet hit, a small community in California

Dr. Len Tau drlentau.com, Melissa & Alissa conciergeelite.com discuss how Covid has changed businesses' operations by making them more reliant on technology and social media.

The host, Melissa Brown, introduces the guest, Dr. Len Tao, and they discuss Covid's impact on the veterinary industry. They also talk about how Dr. Tao runs his dental practice. Finally, they talk about today's topic: the dental industry.

He also says that practitioners must focus on running their businesses well to remain profitable. Melissa asks Dr. Tau about his experience with online reviews, and he says that they are an essential part of any practice's marketing strategy.

Keywords: covid, dental, dentist