Are you running a 2026 business on a 1954 playbook? In this episode of Unfinished Business, host Eric Mulvin sits down with operational mastermind Derrick Mains to tear down everything you think you know about corporate management. Derrick challenges the standard structure of corporate departments, explains why traditional LLMs are already becoming tech tools of the past, and introduces the concept of agentic AI workflows. They also dive deep into the psychological reality of business exits, exploring why so many founders face severe depression after selling their companies. If you are looking to build a highly optimized, resilient, and human-centric organization that leverages next-level tech, this conversation is your blueprint. 

Episode Highlights

10:20  The Problem with Corporate Departments

14:30  The Paradigm Shift in Leadership

19:07  The Move from 1954 Management Models

19:44  The Next Wave of AI Infrastructure

20:48  The Wave of Agency Burnout

24:15  From Text Prompts to Agentic Workflows 

29:40  Operational Optimization over Micro Management 

34:17  The Reality of the Founder Exit

38:50  The Post Exit Depression Reality 

42:00  Cultivating Radical Communication

47:15  Breaking Down Communication Silos 

51:10  Engineering Environments for Success 

54:30  The One Year at Sea Challenge

55:40  The Illusion of Perfect Placement

57:00  The Trap of Continuous Resource Gathering

Follow Derrick Mains

LinkedIn: https://www.linkedin.com/in/derrickmains/

Website: www.theprocessfixer.com 

Unfinished Business with Eric Mulvin

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Are you sitting on a potential goldmine in your business simply because you lack the time and team to dig into it?

In this special episode of Unfinished Business, host Eric Mulvin broadcasts straight from Manila, Philippines. Recording against the backdrop of bustling city traffic, Eric shares a candid look at what it takes to manage a global business, Pac Biz Outsourcing, while balancing family life and big entrepreneurial ambitions.

Eric opens up about the logistical challenges of running a company with teams and clients spread across the US, Canada, and the UK, explaining why timing and dedicated resources are critical to unlocking hidden revenue streams. He discusses the reality of navigating major global disruptions, like losing significant UK business overnight during the 2020 lockdowns, and how those moments emphasize why timing is everything in business.

Whether you are trying to scale an established company or struggling to get your side hustle off the couch, this episode is a call to action. Eric shares practical strategies for auditing your ideas using AI matrices or voice notes, aligning your team around shared core values, and creating your own luck by saying yes to new possibilities. Tune in to find out how to evaluate your progress halfway through 2026 and set yourself up to achieve your 10-year moonshot goals.

Episode Highlights

• [01:54.8] The Reality of Global Management: How Eric coordinates bi-annual trips to the Philippines around his daughters' school schedules to stay connected with his remote team.
• [06:33.2] Identifying Your Hidden Potential: Recognizing the underserved segments and often-ignored niches in your business that possess massive lifetime value.
• [09:05.1] Overcoming Resource Scarcity: Navigating the reality that no entrepreneur has infinite cash or time, and how to effectively prioritize your focus to make an idea work.
• [10:19.4] Leveraging Core Values for Scale: Why building a team around family, respect, teamwork, compassion, and personal growth allows for faster execution and long-term retention.
• [15:48.7] Brain Dumping with Technology: Using voice recorders and AI matrices to organize your thoughts, weigh pros and cons, and map out your goals for the next six months.

Unfinished Business with Eric Mulvin

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What if the secret to scaling your business visibility was actually spending less time behind your computer screen?

In this episode of Unfinished Business, host Eric Mulvin sits down with Kim Coates and Isaac Navias, the founders of LocalFi SEO and creators of the Full Time to Travel Time podcast. They dive deep into the reality of building a thriving brand while traveling the world, exploring all 63 national parks, and adapting to the massive shifts brought on by AI. Kim and Isaac share candid, funny, and pivotal moments from their entrepreneurial journey, including a networking disaster that forced them to restructure their company and an accidental winery tour in Italy that sparked an entire brand. Tune in to learn how to successfully merge human creativity with technology, optimize your role within your business, and design a life focused on freedom and passion.

Episode Highlights

00:01 The Vision Behind the Podcast

04:12 The Antidote to Negative News Feeds

08:45 The Intersection of Human Intelligence and AI

14:30 The Problem with Zoom AI Transcribers

19:15 The Dynamic Pricing Lego City

23:40 Eric's Entrepreneurial Roots

28:10 Disrupting the Taxi Industry Pre-Uber

34:55 Building a Cult-Like Brand Loyalty

39:20 The Pivot from True Cab to Pac Biz

46:54 The $50 Italian Menu Mistake

52:10 The Next Tech Frontier

56:15 The Agency Sell-Off Phenomenon

59:08 The Wrong Seats and Networking Disasters

1:07:45 The Last Blockbuster Left Standing

1:14:30 The Infinite Game

Follow Kim & Isaac / LocalFi: 

LinkedIn: 

Kim Coates - https://www.linkedin.com/in/kim-coates-3b15b8b4/

Isaac Navias - https://www.linkedin.com/in/isaacnaviasmarketingexpert/

Website: https://localfiseo.com 

Instagram: https://www.instagram.com/localfi.llc/

Follow Unfinished Business with Eric Mulvin: 

Instagram: @bizwitheric 

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TikTok: https://www.tiktok.com/@bizwitheric 

YouTube: https://www.youtube.com/@BizWithEric 

LinkedIn: https://www.linkedin.com/in/mulvin/

Unfinished Business with Eric Mulvin

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Today’s episode of Unfinished Business is deeply personal.

My dad, William “Willy” Mulvin, passed away Monday evening after a long battle with dementia and several recent health complications. He was surrounded by family, love, and prayer in his final moments.

Instead of releasing our scheduled interview this week, I wanted to dedicate this episode to him.

In this episode, I share a few stories about how my dad shaped my life and entrepreneurial journey — from helping spark my passion for photography as a kid, to helping me build parts of my very first business, to the countless quiet ways he supported our family over the years.

Near the end of the episode, I’ve also included a special family video we recorded almost 10 years ago for his 80th birthday, where we shared memories and stories about his life.

My dad was less than three months away from turning 90 years old.

Thank you to Aspire Care Home LLC, Alix, and the caregivers who cared for him with compassion during his final months. And thank you to everyone who has reached out with prayers, messages, and support for our family.

Rest in peace, Dad. You will be missed by many.

— Eric Mulvin

Episode Highlights

00:00 Introduction to Unfinished Business Podcast

00:29 A Personal Tribute: Remembering My Father

01:53 The Impact of Family on Entrepreneurship

10:23 Building Dreams: The Role of Family in Business

12:50 Legacy and Unfinished Business: Reflections on Life

17:06 Celebrating a Life Well-Lived: A Tribute to My Dad

30:07 Celebrating Life and Family

30:22 Looking Forward to the Future 

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What happens when a corporate leader decides to stop building someone else’s dream and starts building a dynasty of their own?

In this episode of Unfinished Business, Eric Mulvin sits down with David Vu, the creative force behind Eggroll Xpress and the visionary founder of the Vu Dynasty. David shares his transition from a diverse career path, spanning roles as an airline gate agent and a parole supervisor to becoming a full-time entrepreneur in the Phoenix food scene. Before launching his own empire, David served as the only non-Japanese trained chef under a Master Chef Shono San to help launch the world-renowned Mensho Ramen. The conversation explores the "Aha moment" David experienced when he identified a massive void in the market for a dedicated, high-quality eggroll concept that goes beyond standard restaurant appetizers. David dives deep into the strategic vision of the Vu Dynasty, explaining his goal to build a franchisable infrastructure that supports multiple unique culinary concepts while navigating the grueling permitting and inspection process for his first physical storefront in Tempe.

Show Notes

04:15 The "Push" to Entrepreneurship

08:30 Leadership Roots

12:00 The Content Creator Origin

18:45 The Pivot from Catering

22:30 Concept Innovation

29:15 Filipino Culinary Influence

36:45 Franchising the Vision

42:10 The Phoenix Night Market Scene

48:50 The Final Stretch

55:00 Defining the Dynasty

58:30 Giveaway Details

Connect with David Vu

• Instagram: @Eggroll_Xpress (Follow for a chance to win a free "Global Combo" for the first 100 followers)

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Are you building systems to help millions or just focused on a few thousand? 

Justin Chase walks you through how he transformed a sinking organization into a national blueprint for crisis care from his start as a clinical social worker to managing massive state level healthcare systems.

Justin Chase is the President and CEO of Solari Crisis and Human Services, a non profit organization dedicated to helping people in crisis through 24/7 contact centers. He is a clinical social worker turned executive leader who has successfully scaled crisis care systems while navigating complex political landscapes and technological shifts.

Chapters

00:00 Introduction. 

05:30 From Social Worker to CEO: Justin’s Career Path

09:11 The Sinking Ship: Taking Over an Organization in Crisis

11:46 Building the Right Team: Hiring for Your Weaknesses

12:23 Avoiding Founder Syndrome: Ensuring Organizational Longevity

15:09 Leadership Vulnerability: Owning Strengths and Weaknesses

17:22 Turning the Tide: Connecting with Frontline Staff

21:14 Managing Structural Change: The Hard Shift in Middle Management

23:08 Building Political Trust: Working with the Governor’s Office

24:44 The Six Day Miracle: Launching the COVID Hotline under Pressure

26:24 The Lesson of No: Staying True to the Core Mission

27:47 Solutions vs. Sustainability: Managing the Bright Shiny Object Syndrome

29:04 Balancing Growth and Innovation with the Flagship Mission

31:46 Navigating Budgetary Cuts and Gut Reactions in Public Health

35:07 Planning for Worst Case Scenarios in the Nonprofit Sector

48:15 The Ethics of AI: Why Solari Refuses to Use Front End Bots

52:53 Global Impact: Addressing Suicide Crisis and Policy Internationally

58:28 Future Guardrails: Partnering Tech with Subject Matter Experts

59:30 Unfinished Business: Removing Administrative Burdens from Providers

01:02:53 How to Connect with Justin Chase and Solari

Follow Justin Chase: 

LinkedIn: Justin Chase 

Website: Solari-inc.org 

Email: [email protected]

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Are you running your transportation fleet or is it running you into the ground?

In this episode, Eric Mulvin is joined by David Reinkensmeyer, the CEO of MediRoutes. David shares his "Aha moment" of transitioning from running a Non-Emergency Medical Transportation business to building the software that is now revolutionizing space. They break down the very real ROI of automation, why tech is no longer optional for fleet survival, and the hard truth about work life balance when you are building a new team from scratch. If you are an operator looking to scale or a founder trying to survive the storming phase of your startup, this episode is a masterclass in execution.

Episode Highlights

00:00 Host’s Introduction and Setup

03:22 The Aha Moment. David discusses his transition from being a transportation provider to building MediRoutes after realizing the industry lacked efficient scheduling software. 

12:15 The ROI of Automation. How moving away from manual dispatching can save thousands of dollars in payroll and drastically reduce human error. 

25:40 Adapt or Die. The upcoming shifts in the NEMT industry and why technology is becoming a strict requirement for survival rather than just a convenience. 

36:15 The Sine Wave of Balance. The brutal truth about the forming and storming phases of a business. Why you have to work sunrise to sunset before you ever get to take your foot off the gas. 

42:10 Real Culture vs Fake Culture. David shares his philosophy on building a company culture that actually retains employees rather than just putting a ping pong table in the breakroom. 

58:30 Unfinished Business. David shares his personal vision for the future of MediRoutes and his goal to continue providing accessibility to those who need it most.

Connect with David Reinkensmeyer

• Email: [email protected]
• Website: MediRoutes.com

Resources Mentioned

• MediRoutes. The leading scheduling and dispatch software for the NEMT industry.
• MJ Reliables. Leading logistics and consulting experts specializing in NEMT operational efficiency.

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Are you building a job for yourself or are you building a platform that can scale without you?

In this episode, Eric Mulvin sits down with his long-time coach and Vistage Master Chair, Fred Carpenter. Fred shares his journey from an accidental start at Bechtel to managing 2 billion dollars in real estate acquisitions and eventually building his own successful development firm. The conversation centers on the leadership shifts required to move from a small business owner to a global leader, highlighted by a firsthand account of the early days of Panda Express. We also dive into how industry leaders like Service Titan use structured systems to maintain growth. Whether you are struggling with being the bottleneck in your company or looking for the right peer group to fuel your growth, Fred provides the roadmap to breaking through your current ceiling and focusing on the high-level decisions that actually move the needle.

Episode Highlights

00:00 Host’s Introduction and Setup

02:12 Who is Fred Carpenter? An introduction to his role as a Vistage Master Chair and Executive Coach. 

11:05 The Bechtel Story. How Fred accidentally sat in the CEO's chair and ended up in a new division managing 2 billion dollars in acquisitions. 

22:45 Moving from Corporate to Entrepreneurship. Fred’s transition into real estate development and building a top 15 off-campus housing provider. 

35:07 The Panda Express Origin. A firsthand account of the Vistage meeting where Andrew and Peggy Cherng pitched the idea of quick-service Chinese food. 

45:10 Stopping the Bottleneck. Why leaders must stop giving answers and start asking "What do you think?" 

52:30 Service Titan and Systems. How massive companies use frameworks to ensure the founder is not the single point of failure. 

58:30 The Power of Peer Groups. How a group of 10 to 18 CEOs provides the accountability you cannot get from friends or family. 

01:12:15 Fred’s Unfinished Business. Why his mission is now focused on helping other leaders achieve their own "Aha moments."

Connect with Fred Carpenter

Email: [email protected]

Phone: 818-468-0987

LinkedIn: https://www.linkedin.com/in/fredlcarpenter/

Website: Vistage.com

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What if AI could help you have better conversations instead of replacing them?

Most AI tools promise to automate, but this episode reveals a different approach. One that uses voice AI to actually improve how people communicate. If you're a leader, entrepreneur, or someone working to get better at difficult conversations, this is worth paying attention to. 

Ajitesh, CEO of Tough Tongue AI, shares how he built this starting from a personal need, not a pitch, not a market gap but a real conversation he needed help with. From there, it evolved into something bigger. A tool designed to help people rehearse and improve the conversations that actually matter.

If you're thinking about how AI fits into your business or leadership, this is a practical conversation.

Episode Highlights

00:00 - Introduction to Unfinished Business Podcast

01:49 - The Journey of Building a Customer-Centric Product

09:55 - Navigating Business Challenges and Pivots

13:46 - Insights from Google: Shaping Product Management

17:38 - Balancing Speed and Thoughtfulness in AI Development

22:28 - Future Trends in AI and Development

26:14 - Advice for Aspiring Developers and Entrepreneurs

30:06 - The Skills Gap in Education and Employment

32:38 - Exploring the Positive Potential of AI

36:57 - The Role of AI in Personalized Learning

41:01 - Balancing Work and Personal Life

47:49 - Insights from Google's AI Journey

54:32 - Unfinished Business: The Future of Learning with AI

About Ajitesh Abhishek

Ajitesh Abhishek is the CEO of Tough Tongue AI, a voice AI platform designed to help people practice and improve difficult conversations. Before founding Tough Tongue, he worked at Google as part of the Gemini application team in Google Cloud, was part of the founding team at Fitso, a consumer fitness startup recognized by both Apple and Google, earlier in his career, studied engineering at IIT Delhi and later earned his MBA from the Kellogg School of Management. His work focuses on building products that are both technically strong and deeply customer-centric.

Connect with Ajitesh Abhishek

Email: [email protected]

Website: www.toughtongueai.com/

LinkedIn: www.linkedin.com/in/ajiteshnandan/

Blog: www.xupler.com

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Most businesses are focused on what’s right in front of them.

But what if the biggest opportunities aren’t local… but global?

In this episode of Unfinished Business with Eric Mulvin, Eric sits down with Doug Bruhnke, Founder and CEO of Global Chamber, to explore why thinking beyond your city, or even your country, is no longer optional.

With over 40 years of global business experience, including his time at DuPont and building a network that now spans 65 countries, Doug shares how global connections unlock opportunities most people never even see.

From Arizona’s semiconductor boom and conversations with leaders like Senator Mark Kelly, to lessons inspired by Nelson Mandela, this episode challenges the way we think about growth, business, and the world around us.

And toward the end, Doug shares a powerful vision, one that goes beyond business and into how we connect as people.

Episode Highlights

00:00 – Welcome to Unfinished Business
01:27 – Meet Doug Bruhnke and Global Chamber
03:38 – From DuPont to building a global network
05:02 – A bad meeting that sparked a global movement
07:16 – The Taiwan semiconductor investment in Arizona
11:47 – Senator Mark Kelly and the global supply chain opportunity
14:02 – The idea of bringing a Taiwan night market to Phoenix
16:52 – What is “proximity bias” and why it matters
17:49 – Why 99% of opportunities are outside your city
23:17 – AI is evolving faster than most people realize
25:30 – Lessons from DuPont and being around top inventors
34:58 – Nelson Mandela and the idea of a global tribe
39:38 – Doug’s unfinished business and long-term vision

About Doug Bruhnke

Doug Bruhnke is the Founder and CEO of Global Chamber, a worldwide network helping businesses connect and grow across borders. With over four decades of experience in global trade, including leadership roles at DuPont where he earned five patents, Doug has worked across industries including aerospace, healthcare, and technology. He is passionate about helping companies expand globally and building connections that drive meaningful growth.

Connect with Doug Bruhnke

🌐 Global Chamber: https://globalchamber.org
💼 LinkedIn: https://www.linkedin.com/in/dougbruhnke

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