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What if the secret to scaling your business visibility was actually spending less time behind your computer screen?
In this episode of Unfinished Business, host Eric Mulvin sits down with Kim Coates and Isaac Navias, the founders of LocalFi SEO and creators of the Full Time to Travel Time podcast. They dive deep into the reality of building a thriving brand while traveling the world, exploring all 63 national parks, and adapting to the massive shifts brought on by AI. Kim and Isaac share candid, funny, and pivotal moments from their entrepreneurial journey, including a networking disaster that forced them to restructure their company and an accidental winery tour in Italy that sparked an entire brand. Tune in to learn how to successfully merge human creativity with technology, optimize your role within your business, and design a life focused on freedom and passion.
Episode Highlights
00:01 The Vision Behind the Podcast
04:12 The Antidote to Negative News Feeds
08:45 The Intersection of Human Intelligence and AI
14:30 The Problem with Zoom AI Transcribers
19:15 The Dynamic Pricing Lego City
23:40 Eric's Entrepreneurial Roots
28:10 Disrupting the Taxi Industry Pre-Uber
34:55 Building a Cult-Like Brand Loyalty
39:20 The Pivot from True Cab to Pac Biz
46:54 The $50 Italian Menu Mistake
52:10 The Next Tech Frontier
56:15 The Agency Sell-Off Phenomenon
59:08 The Wrong Seats and Networking Disasters
1:07:45 The Last Blockbuster Left Standing
1:14:30 The Infinite Game
Follow Kim & Isaac / LocalFi:
LinkedIn:
Kim Coates - https://www.linkedin.com/in/kim-coates-3b15b8b4/
Isaac Navias - https://www.linkedin.com/in/isaacnaviasmarketingexpert/
Website: https://localfiseo.com
Instagram: https://www.instagram.com/localfi.llc/
Follow Unfinished Business with Eric Mulvin:
Instagram: @bizwitheric
Facebook: https://www.facebook.com/profile.php?id=61560126743830
TikTok: https://www.tiktok.com/@bizwitheric
YouTube: https://www.youtube.com/@BizWithEric
LinkedIn: https://www.linkedin.com/in/mulvin/
Unfinished Business with Eric Mulvin
If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.
Powered by Pac Biz Outsourcing
Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines.
🌐 Learn more: https://pac-biz.com
📩 Email: [email protected]
🎧 Podcast: https://yourunfinished.biz
Today’s episode of Unfinished Business is deeply personal.
My dad, William “Willy” Mulvin, passed away Monday evening after a long battle with dementia and several recent health complications. He was surrounded by family, love, and prayer in his final moments.
Instead of releasing our scheduled interview this week, I wanted to dedicate this episode to him.
In this episode, I share a few stories about how my dad shaped my life and entrepreneurial journey — from helping spark my passion for photography as a kid, to helping me build parts of my very first business, to the countless quiet ways he supported our family over the years.
Near the end of the episode, I’ve also included a special family video we recorded almost 10 years ago for his 80th birthday, where we shared memories and stories about his life.
My dad was less than three months away from turning 90 years old.
Thank you to Aspire Care Home LLC, Alix, and the caregivers who cared for him with compassion during his final months. And thank you to everyone who has reached out with prayers, messages, and support for our family.
Rest in peace, Dad. You will be missed by many.
— Eric Mulvin
Episode Highlights
00:00 Introduction to Unfinished Business Podcast
00:29 A Personal Tribute: Remembering My Father
01:53 The Impact of Family on Entrepreneurship
10:23 Building Dreams: The Role of Family in Business
12:50 Legacy and Unfinished Business: Reflections on Life
17:06 Celebrating a Life Well-Lived: A Tribute to My Dad
30:07 Celebrating Life and Family
30:22 Looking Forward to the Future
Unfinished Business with Eric Mulvin
If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.
Powered by Pac Biz Outsourcing
Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines.
🌐 Learn more: https://pac-biz.com
📩 Email: [email protected]
🎧 Podcast: https://yourunfinished.biz
What happens when a corporate leader decides to stop building someone else’s dream and starts building a dynasty of their own?
In this episode of Unfinished Business, Eric Mulvin sits down with David Vu, the creative force behind Eggroll Xpress and the visionary founder of the Vu Dynasty. David shares his transition from a diverse career path, spanning roles as an airline gate agent and a parole supervisor to becoming a full-time entrepreneur in the Phoenix food scene. Before launching his own empire, David served as the only non-Japanese trained chef under a Master Chef Shono San to help launch the world-renowned Mensho Ramen. The conversation explores the "Aha moment" David experienced when he identified a massive void in the market for a dedicated, high-quality eggroll concept that goes beyond standard restaurant appetizers. David dives deep into the strategic vision of the Vu Dynasty, explaining his goal to build a franchisable infrastructure that supports multiple unique culinary concepts while navigating the grueling permitting and inspection process for his first physical storefront in Tempe.
Show Notes
04:15 The "Push" to Entrepreneurship
08:30 Leadership Roots
12:00 The Content Creator Origin
18:45 The Pivot from Catering
22:30 Concept Innovation
29:15 Filipino Culinary Influence
36:45 Franchising the Vision
42:10 The Phoenix Night Market Scene
48:50 The Final Stretch
55:00 Defining the Dynasty
58:30 Giveaway Details
Connect with David Vu
Unfinished Business with Eric Mulvin
If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.
Powered by Pac Biz Outsourcing
Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines.
🌐 Learn more: https://pac-biz.com
📩 Email: [email protected]
🎧 Podcast: https://yourunfinished.biz
Are you building systems to help millions or just focused on a few thousand?
Justin Chase walks you through how he transformed a sinking organization into a national blueprint for crisis care from his start as a clinical social worker to managing massive state level healthcare systems.
Justin Chase is the President and CEO of Solari Crisis and Human Services, a non profit organization dedicated to helping people in crisis through 24/7 contact centers. He is a clinical social worker turned executive leader who has successfully scaled crisis care systems while navigating complex political landscapes and technological shifts.
Chapters
00:00 Introduction.
05:30 From Social Worker to CEO: Justin’s Career Path
09:11 The Sinking Ship: Taking Over an Organization in Crisis
11:46 Building the Right Team: Hiring for Your Weaknesses
12:23 Avoiding Founder Syndrome: Ensuring Organizational Longevity
15:09 Leadership Vulnerability: Owning Strengths and Weaknesses
17:22 Turning the Tide: Connecting with Frontline Staff
21:14 Managing Structural Change: The Hard Shift in Middle Management
23:08 Building Political Trust: Working with the Governor’s Office
24:44 The Six Day Miracle: Launching the COVID Hotline under Pressure
26:24 The Lesson of No: Staying True to the Core Mission
27:47 Solutions vs. Sustainability: Managing the Bright Shiny Object Syndrome
29:04 Balancing Growth and Innovation with the Flagship Mission
31:46 Navigating Budgetary Cuts and Gut Reactions in Public Health
35:07 Planning for Worst Case Scenarios in the Nonprofit Sector
48:15 The Ethics of AI: Why Solari Refuses to Use Front End Bots
52:53 Global Impact: Addressing Suicide Crisis and Policy Internationally
58:28 Future Guardrails: Partnering Tech with Subject Matter Experts
59:30 Unfinished Business: Removing Administrative Burdens from Providers
01:02:53 How to Connect with Justin Chase and Solari
Follow Justin Chase:
LinkedIn: Justin Chase
Website: Solari-inc.org
Email: [email protected]
Unfinished Business with Eric Mulvin
If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.
Powered by Pac Biz Outsourcing
Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines.
🌐 Learn more: https://pac-biz.com
📩 Email: [email protected]
🎧 Podcast: https://yourunfinished.biz
Are you running your transportation fleet or is it running you into the ground?
In this episode, Eric Mulvin is joined by David Reinkensmeyer, the CEO of MediRoutes. David shares his "Aha moment" of transitioning from running a Non-Emergency Medical Transportation business to building the software that is now revolutionizing space. They break down the very real ROI of automation, why tech is no longer optional for fleet survival, and the hard truth about work life balance when you are building a new team from scratch. If you are an operator looking to scale or a founder trying to survive the storming phase of your startup, this episode is a masterclass in execution.
Episode Highlights
00:00 Host’s Introduction and Setup
03:22 The Aha Moment. David discusses his transition from being a transportation provider to building MediRoutes after realizing the industry lacked efficient scheduling software.
12:15 The ROI of Automation. How moving away from manual dispatching can save thousands of dollars in payroll and drastically reduce human error.
25:40 Adapt or Die. The upcoming shifts in the NEMT industry and why technology is becoming a strict requirement for survival rather than just a convenience.
36:15 The Sine Wave of Balance. The brutal truth about the forming and storming phases of a business. Why you have to work sunrise to sunset before you ever get to take your foot off the gas.
42:10 Real Culture vs Fake Culture. David shares his philosophy on building a company culture that actually retains employees rather than just putting a ping pong table in the breakroom.
58:30 Unfinished Business. David shares his personal vision for the future of MediRoutes and his goal to continue providing accessibility to those who need it most.
Connect with David Reinkensmeyer
Resources Mentioned
Unfinished Business with Eric Mulvin
If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.
Powered by Pac Biz Outsourcing
Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines.
🌐 Learn more: https://pac-biz.com
📩 Email: [email protected]
🎧 Podcast: https://yourunfinished.biz
Are you building a job for yourself or are you building a platform that can scale without you?
In this episode, Eric Mulvin sits down with his long-time coach and Vistage Master Chair, Fred Carpenter. Fred shares his journey from an accidental start at Bechtel to managing 2 billion dollars in real estate acquisitions and eventually building his own successful development firm. The conversation centers on the leadership shifts required to move from a small business owner to a global leader, highlighted by a firsthand account of the early days of Panda Express. We also dive into how industry leaders like Service Titan use structured systems to maintain growth. Whether you are struggling with being the bottleneck in your company or looking for the right peer group to fuel your growth, Fred provides the roadmap to breaking through your current ceiling and focusing on the high-level decisions that actually move the needle.
Episode Highlights
00:00 Host’s Introduction and Setup
02:12 Who is Fred Carpenter? An introduction to his role as a Vistage Master Chair and Executive Coach.
11:05 The Bechtel Story. How Fred accidentally sat in the CEO's chair and ended up in a new division managing 2 billion dollars in acquisitions.
22:45 Moving from Corporate to Entrepreneurship. Fred’s transition into real estate development and building a top 15 off-campus housing provider.
35:07 The Panda Express Origin. A firsthand account of the Vistage meeting where Andrew and Peggy Cherng pitched the idea of quick-service Chinese food.
45:10 Stopping the Bottleneck. Why leaders must stop giving answers and start asking "What do you think?"
52:30 Service Titan and Systems. How massive companies use frameworks to ensure the founder is not the single point of failure.
58:30 The Power of Peer Groups. How a group of 10 to 18 CEOs provides the accountability you cannot get from friends or family.
01:12:15 Fred’s Unfinished Business. Why his mission is now focused on helping other leaders achieve their own "Aha moments."
Connect with Fred Carpenter
Email: [email protected]
Phone: 818-468-0987
LinkedIn: https://www.linkedin.com/in/fredlcarpenter/
Website: Vistage.com
Unfinished Business with Eric Mulvin
If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.
Powered by Pac Biz Outsourcing
Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines.
🌐 Learn more: https://pac-biz.com
📩 Email: [email protected]
🎧 Podcast: https://yourunfinished.biz
What if AI could help you have better conversations instead of replacing them?
Most AI tools promise to automate, but this episode reveals a different approach. One that uses voice AI to actually improve how people communicate. If you're a leader, entrepreneur, or someone working to get better at difficult conversations, this is worth paying attention to.
Ajitesh, CEO of Tough Tongue AI, shares how he built this starting from a personal need, not a pitch, not a market gap but a real conversation he needed help with. From there, it evolved into something bigger. A tool designed to help people rehearse and improve the conversations that actually matter.
If you're thinking about how AI fits into your business or leadership, this is a practical conversation.
Episode Highlights
00:00 - Introduction to Unfinished Business Podcast
01:49 - The Journey of Building a Customer-Centric Product
09:55 - Navigating Business Challenges and Pivots
13:46 - Insights from Google: Shaping Product Management
17:38 - Balancing Speed and Thoughtfulness in AI Development
22:28 - Future Trends in AI and Development
26:14 - Advice for Aspiring Developers and Entrepreneurs
30:06 - The Skills Gap in Education and Employment
32:38 - Exploring the Positive Potential of AI
36:57 - The Role of AI in Personalized Learning
41:01 - Balancing Work and Personal Life
47:49 - Insights from Google's AI Journey
54:32 - Unfinished Business: The Future of Learning with AI
About Ajitesh Abhishek
Ajitesh Abhishek is the CEO of Tough Tongue AI, a voice AI platform designed to help people practice and improve difficult conversations. Before founding Tough Tongue, he worked at Google as part of the Gemini application team in Google Cloud, was part of the founding team at Fitso, a consumer fitness startup recognized by both Apple and Google, earlier in his career, studied engineering at IIT Delhi and later earned his MBA from the Kellogg School of Management. His work focuses on building products that are both technically strong and deeply customer-centric.
Connect with Ajitesh Abhishek
Email: [email protected]
Website: www.toughtongueai.com/
LinkedIn: www.linkedin.com/in/ajiteshnandan/
Blog: www.xupler.com
Unfinished Business with Eric Mulvin
If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.
Powered by Pac Biz Outsourcing
Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines.
🌐 Learn more: https://pac-biz.com
📩 Email: [email protected]
🎧 Podcast: https://yourunfinished.biz
Most businesses are focused on what’s right in front of them.
But what if the biggest opportunities aren’t local… but global?
In this episode of Unfinished Business with Eric Mulvin, Eric sits down with Doug Bruhnke, Founder and CEO of Global Chamber, to explore why thinking beyond your city, or even your country, is no longer optional.
With over 40 years of global business experience, including his time at DuPont and building a network that now spans 65 countries, Doug shares how global connections unlock opportunities most people never even see.
From Arizona’s semiconductor boom and conversations with leaders like Senator Mark Kelly, to lessons inspired by Nelson Mandela, this episode challenges the way we think about growth, business, and the world around us.
And toward the end, Doug shares a powerful vision, one that goes beyond business and into how we connect as people.
Episode Highlights
00:00 – Welcome to Unfinished Business
01:27 – Meet Doug Bruhnke and Global Chamber
03:38 – From DuPont to building a global network
05:02 – A bad meeting that sparked a global movement
07:16 – The Taiwan semiconductor investment in Arizona
11:47 – Senator Mark Kelly and the global supply chain opportunity
14:02 – The idea of bringing a Taiwan night market to Phoenix
16:52 – What is “proximity bias” and why it matters
17:49 – Why 99% of opportunities are outside your city
23:17 – AI is evolving faster than most people realize
25:30 – Lessons from DuPont and being around top inventors
34:58 – Nelson Mandela and the idea of a global tribe
39:38 – Doug’s unfinished business and long-term vision
About Doug Bruhnke
Doug Bruhnke is the Founder and CEO of Global Chamber, a worldwide network helping businesses connect and grow across borders. With over four decades of experience in global trade, including leadership roles at DuPont where he earned five patents, Doug has worked across industries including aerospace, healthcare, and technology. He is passionate about helping companies expand globally and building connections that drive meaningful growth.
Connect with Doug Bruhnke
🌐 Global Chamber: https://globalchamber.org
💼 LinkedIn: https://www.linkedin.com/in/dougbruhnke
Unfinished Business with Eric Mulvin
If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.
Powered by Pac Biz Outsourcing
Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines.
🌐 Learn more: https://pac-biz.com
📩 Email: [email protected]
🎧 Podcast: https://yourunfinished.biz
AI is changing the way we work faster than most people are prepared for. But what happens to the people behind the work?
In this episode of Unfinished Business with Eric Mulvin, Eric sits down with Athena Kan, CEO and co-founder of Dreambound, to talk about one of the biggest challenges no one is really solving, how people stay relevant as AI reshapes entire industries.
Athena shares how her team is helping hundreds of thousands of people transition into new careers across healthcare, trades, and AI-enabled roles. From her time working on Uber’s self-driving car team to building Dreambound, her focus has always been the same: not just advancing technology, but making sure people can keep up with it.
This conversation goes beyond AI tools. It’s about the growing gap between adopting technology and actually training people to use it, and what that means for businesses, leaders, and individuals trying to navigate what’s coming next.
And toward the end, Athena shares a story that brings everything into perspective… reminding us that behind every number is a real person trying to change their life.
What You’ll Hear in This Episode
Episode Highlights
00:00 – Welcome to Unfinished Business
01:27 – Meet Athena Kan and Dreambound
03:49 – What “AI-proof” careers actually mean
05:39 – Training for the AI era and closing the skills gap
08:40 – Why companies struggle to train employees on AI
12:17 – How Dreambound is modernizing career pathways
15:00 – A powerful story of real-world impact
17:25 – Inspiration for Asian entrepreneurs
18:30 – Athena’s background and immigrant roots
21:06 – The Harvard experience and exposure to startups
23:19 – What it really takes to build a business
26:18 – Lessons from Uber’s self-driving car team
29:07 – Building company culture and moving fast
30:32 – Navigating change in today’s business environment
31:28 – Why focus compounds growth
34:46 – AI + Human Intelligence: working together
35:52 – The future of work in an AI-driven economy
39:17 – Learning from customers on the front lines
41:44 – Athena’s unfinished business
Connect with Athena Kan
🌐 Dreambound: https://dreambound.com
🤖 MadeThat: https://madethat.com
💼 LinkedIn: https://www.linkedin.com/in/athenakan
Unfinished Business with Eric Mulvin
If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.
Powered by Pac Biz Outsourcing
Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines.
🌐 Learn more: https://pac-biz.com
📩 Email: [email protected]
🎧 Podcast: https://yourunfinished.biz
Pressure is something every leader faces. But what if the way we think about pressure is completely backwards?
In this episode of Unfinished Business with Eric Mulvin, Eric sits down with former UFC fighter turned leadership coach Clifford Starks Jr. to talk about what stepping into the cage taught him about leadership, entrepreneurship, and navigating high-pressure decisions.
Clifford’s journey from professional fighting to coaching executives offers a powerful perspective on resilience, mindset, and what it really takes to perform when the stakes are high. Throughout the conversation, he shares stories from inside the arena and how those same lessons apply to the challenges leaders face in business and life.
But the conversation doesn’t stop there.
Toward the end of every episode, Eric asks one question that always reveals something deeper about the person behind the success. It’s the question that gets to the heart of why they keep pushing forward, even after everything they’ve already accomplished.
Clifford’s answer is one you won’t want to miss.
Because for him, the journey is far from finished.
Episode Highlights
00:00 Introduction to Unfinished Business Podcast
02:28 Meet Clifford Starks: From Fighter to Coach
03:12 Transitioning from Fighting to Entrepreneurship
08:08 The Reality of Entrepreneurship
12:40 Leadership in Challenging Times
13:53 Navigating Leadership in the Age of AI
19:14 The Importance of Coaching
23:34 Parenting Lessons in Leadership
29:36 Embracing Change and Growth
35:55 Unfinished Business: Future Aspirations
Connect with Clifford Starks
LinkedIn: linkedin.com/in/clifford-starks/
Website: https://cliffordstarks.com
Unfinished Business with Eric Mulvin
If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.
· Instagram: @bizwitheric
· TikTok: https://www.tiktok.com/@bizwitheric
· YouTube: https://www.youtube.com/@BizWithEric
· LinkedIn: https://www.linkedin.com/in/mulvin/
Powered by Pac Biz Outsourcing
Pac Biz helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.
Learn more: https://pac-biz.com
Email: [email protected]
Podcast: pac-biz.com/podcasts
Unfinished Business with Eric Mulvin
If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.
Powered by Pac Biz Outsourcing
Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines.
🌐 Learn more: https://pac-biz.com
📩 Email: [email protected]
🎧 Podcast: https://yourunfinished.biz
From the publisher's feed
From taking his last paycheck at Pre-IPO Yelp to building six companies and scaling Pac Biz Outsourcing globally, host Eric Mulvin knows what it means to keep moving forward when the easy choice is…