In this episode of Beyond the Big Agencies, Elise Mitchell discusses the significance of conducting mid-year satisfaction surveys for school contractors. She emphasizes the importance of gathering customer feedback early in the year to address issues, gauge renewal likelihood, and identify growth opportunities. The episode outlines the benefits of satisfaction surveys, including catching potential deal-breakers, collecting testimonials, and measuring success through net promoter scores. Elise provides actionable tips for creating effective surveys and highlights the necessity of turning feedback into tangible improvements to strengthen client relationships and drive business growth.

Takeaways

1. Mid-year satisfaction surveys can transform service delivery.
2. Customer feedback is crucial for contract renewal and expansion.
3. Surveys should be sent early to allow for course correction.
4. Addressing issues promptly can prevent them from becoming deal-breakers.
5. Satisfaction surveys can gauge renewal likelihood and spot opportunities.
6. Collecting testimonials during surveys can enhance credibility.
7. A net promoter score helps measure overall business performance.
8. Surveys should include clear, actionable questions.
9. Follow up on feedback to show clients their input is valued.
10. Effective surveys can lead to strategic growth and stronger relationships.

Resources

1. School Satisfaction Survey Guide: https://thetsn.myflodesk.com/surveyguide
2. Scale Your School Contracting Business: https://www.thetherapistsupportnetwork.com/coaching-program

Financial Disclosure:

"Beyond the Big Agencies" is brought to you by The Therapist Support Network. Some topics discussed may reference products, services, or resources offered by The Therapist Support Network. This episode may contain affiliate links. I may earn a small commission if you purchase through them, at no extra cost to you

The information provided in this podcast is for educational and informational purposes only and should not be construed as legal, financial, or professional advice. Listeners should consult with qualified professionals regarding their specific circumstances before making any business decisions.