Unprofessional

In this episode we delve into the overview of the PDCA process. Our goal is to help you gain a clear understanding of the steps you need to become acquainted with before diving into each individual one separately.

This comprehensive overview streamlines Toyota's concepts, making them easier for you, our audience, to grasp. Don't miss out—tune in and expand your knowledge!

TIME STAMPS
[04:55] What Is the PDCA Process?
[07:30] PDCA Process Step 1: Understand the Current State.
[10:54] PDCA Process Step 2: Identifying Problems.
[11:36] PDCA Process Step 3: Prioritizing Problems.
[13:11] PDCA Process Step 4: Identifying Countermeasures.
[15:12] PDCA Process Step 5: Developing Countermeasures.
[17:47] PDCA Process Step 6: Training Development.
[18:56] Go Live.
[20:11] PDCA Process Steps 7 and 8: Checking and Acting Processes.

RESOURCES

• Download the PDCA Process here: https://hilarycorna.com/pdca/

Being a boss is not the same as being a leader.

A leader directs and motivates a team without imposing their own ideas to generate a positive result, while a boss is an imposed authority that uses its power to command or issue orders to one or more people. However, there are many concepts, as there are leadership types.

In this episode, we talk about intuitive leadership with our guest Susan Brady. So, if you're looking to become a better leader, this episode is for you. Don't miss it!

TIME STAMPS

[01:54] What's intuitive leadership?

[09:16] What types of leadership should cease to exist?

[11:58] What benefit do you get from using this type of leadership?

[14:10] What is psychological safety in a company?

[20:24] Characteristics of a true leader.

[23:49] The individualistic culture in companies

ABOUT SUSAN BRADY

Susan is the Deloitte Ellen Gabriel Chair for Women and Leadership at Simmons University and the first Chief Executive Officer of The Simmons University Institute for Inclusive Leadership.

Susan has previously published two books on leadership. Her third, co-authored by Executive Chair of the Board of Deloitte US Janet Foutty and Simmons University President Dr. Lynn Perry Wooten,  Arrive & Thrive: 7 Impactful Practices for Women Navigating Leadership (McGraw-Hill), debuted in April 2022 and landed on the best-seller list in the Wall Street Journal, Publishers Weekly, and USA Today.

Susan also serves as emeritus board member for Strong Women, Strong Girls and as a Strategic Advisor for the relationship technology company, Our.Love.


If you enjoyed hearing from Susan on our podcast and want to stay connected with her, be sure to follow her on her social media channels! You can find her on:

• https://www.inclusiveleadership.com/team/susan-brady/

EPISODE RESOURCES

Unlock your potential and make a difference in your life. Register for our impactful workshop at https://hilarycorna.com/workshop/ and start making progress today!

In this episode, our main focus will be on the pivotal fifth step of the PDCA Process: Developing Countermeasures. We'll dive into the process of creating appropriate countermeasures, emphasizing the significance of a realistic approach. We discussed effective ways to manage the 30-day sprint of development, which sets the premises for making a substantial impact. Additionally, we'll highlight why the development of countermeasures holds such importance in the PDCA Process and how it serves as a key solution to overcoming the challenges we encounter within our organizations.

Don't miss out on this episode. This is the one everyone is waiting for! Tune in and join us in this conversation.


TIME STAMPS
[04:05] Step 5: Developing Countermeasures in the PDCA Process.
[06:42] Differentiating between Identifying and Developing Countermeasures
[07:59] Setting Premises: Giving Your Team the 30-Day Leap
[10:00] 80% Completion Rate: Allowing Room for Unexpected Circumstances.
[13:13] Go Live Date: Taking Action with Developed Countermeasures.
[17:01] Efficiently Managing the 30-Day Period in Continuous Improvement.


RESOURCES

• Download the PDCA Process here: https://hilarycorna.com/pdca/

In this episode, Josh discusses the significance of driving consistency through effective processes and how routine can help you break free from the mundane. As a CEO, it's crucial to do the right things to ensure business success, and BPM can be the secret sauce to achieve that.

While processes may not be glamorous, they are a powerful tool that can transform your business. By optimizing your business processes through BPM, you can reduce costs, increase productivity, improve customer satisfaction, and gain a competitive advantage in the market.

Don't be left behind in the race, tune this episode now to learn how to optimize your business processes!

TIME STAMPS
[04:47] Where to apply processes in your business?
[09:13] Why consistency is vital in your processes
[19:25] Reimagining your processes and why it's essential for your business
[24:23] Where has Josh used processes successfully?
[27:50] The benefits of process optimization for CEOs and their businesses
[40:45] Connect with Josh.

ABOUT JOSH PHEGAN
Josh Phegan is an internationally renowned speaker, trainer, and coach for high-performance real estate agents and agencies. He is the number one preferred trainer for Australia's top 100 agents and top 50 women in real estate. He personally coaches some of the biggest names in the real estate industry, including new, emerging, and high-performance agents. His number one sales agent has written over $20.5m in fees, closed over 250 transactions and generated $1.1 billion in sales. In 2023, he is set to perform at 200 events, both face-to-face and virtually, in the US, UK, UAE, New Zealand, and Australia. Josh works with leading real estate agencies at both training and boardroom levels, and he hosts industry-leading events such as the Real Estate Blueprint. He is also the producer behind the High-Performance podcast with Alexander Phillips. Dynamic, captivating, and fast-paced,

If you enjoyed hearing from Josh Phegan on our podcast and want to stay connected with him, be sure to follow him on his social media channels! You can find him on:

• Website: https://joshphegan.com.au/
• Instagram: https://www.instagram.com/joshphegan/ 
• Facebook:  https://www.facebook.com/joshphegancoach
  
  

EPISODE RESOURCES
Unlock your potential and make a difference in your life. Register for our impactful workshop at https://hilarycorna.com/workshop/ and start making progress today!

We want to hear from you. Fill out our short survey at: https://hilary878479.typeform.com/to/qgGJEVE5

Get ready to plant the seeds of success in your business with Josh Senneff, President and COO at Natura.

During our conversation, Josh sheds light on the perils of unresolved problems within a company and emphasizes the urgency of addressing them promptly. He also underscores exactly how listening to employees and fostering collaboration can prevent costly repetition.

Don't miss out on the opportunity to gain valuable insights into integrating processes in service-based businesses, prioritizing internal values, and proactively tackling issues for sustained growth. Tune in for a fruitful discussion with Josh Senneff, where success takes root.

TIME STAMPS
[12:45] Applying processes in service-based businesses.

[17:24] The importance of internal values in an organization.

[20:28] Natura challenges before implementing processes.

[31:31] Consistency and trusting the process.

[39:04] The importance of promptly addressing unresolved problems.

[52:36] Rolling up processes: streamlining operations.

[55:18] Avoiding costly repetition: learning from mistakes.

ABOUT JOSH SENNEFF

Josh Senneff is the President and COO of Natura, an Interior Plant Design and Maintenance firm in Texas and Florida. Natura creates environments where PEOPLE THRIVE by providing live plants to offices, hotels, and business spaces. They also run an online plant shop at www.plantz.com, providing large tropical plants directly to US households. His passion is in the people and process side of the organization, teasing out frustrations and positioning employees to win in all interactions.

If you enjoyed hearing from Josh on our podcast and want to stay connected with him, be sure to follow him on his social media channels! You can find him on:

• Website: https://naturahq.com/
• Instagram: https://www.instagram.com/naturaHQ/

EPISODE RESOURCES

Unlock your potential and make a difference in your life. Register for our impactful workshop at https://hilarycorna.com/workshop/ and start making progress today!

In this episode, we chat with Jen Leech, founder and COO of Truss, a software development company. We discuss women's leadership in software development, the importance of reputation, and dispel some of the biggest myths about software development. Jen shares her perspective on design as an art form and emphasizes the importance of achieving results in the shortest amount of time.

Tune in to hear more about Truss's unique approach to software development and how they're breaking barriers in the industry.

TIME STAMPS

[07:54] Tips for retaining customers and building a strong reputation.

[09:31] The importance of reputation.

[15:57] The art of software development and why it matters.

[21:08] Debunking the biggest myth in software development.

[25:27] Creating inclusive work environments.

[29:10] The future of Truss and their vision for the industry.

[38:28] Strategies for building a great team for your business.

ABOUT JEN LEECH
Jen is an entrepreneur and software engineer with experience at nearly every level of the tech stack, from user-facing applications down to silicon. In 2012, she co-founded and bootstrapped Truss, and in 2014, the company helped save healthcare.gov. With a focus on human-centered design and robust infrastructure automation and security practices, Truss continues to make better services available to those who need them. In her free time, Jen enjoys hiking the hills of Berkeley and Oakland, reading non-fiction, and playing Beethoven on the piano. She takes pride in being the architect of a thriving zero-water-use native garden in the California desert.

If you had a blast tuning into our podcast and want to keep the fun going with Jen Leech and Truss, fear not! You can keep up with her latest adventures by following her on:

• Website: https://truss.works/ 
• LinkedIn: https://www.linkedin.com/company/trussworks/ 

EPISODE RESOURCES

Unlock your potential and make a difference in your life. Register for our impactful workshop at https://hilarycorna.com/workshop/ and start making progress today!

We want to hear from you. Fill out our short survey at: https://hilary878479.typeform.com/to/qgGJEVE5

The constant advancement of technology is one of the biggest concerns for millions of people. Why? Because of the fear that their work is no longer needed by companies. However, our guest today, Nishika de Rosairo, has a different perspective on this.

Nishika believes that the advancement of technology is an opportunity for us to unlock our human potential and take up more meaningful workplaces within companies.

What do you think about this? Join the conversation by listening to this episode. You are going to love it!

TIMES TAMPS
[05:46] What does the Human Q company do?
[08:55] Why do companies need Human Q?
[12:10] The myth of unlocking human potential.
[16:14] The before and after working with the Human Q.
[17:35] How to successfully implement tech in companies?
[19:40] Should we remove human labor?
[31:18] Where to find Nishika?

ABOUT NISHIKA DE ROSAIRO
Nishika de Rosairo is the Founder and CEO of humanQ, the world's technology-driven pioneer of Group Coaching. At humanQ, Nishika helps leaders discover their organizations’ human potential, accelerating the transformation of digital mindsets for individuals, organizations, and societies. She was a Strategic Advisor to Fortune 500 companies including Salesforce for more than 15 years, and has traveled around the world to dozens of countries. As a skilled keynote speaker, HR leaders, executives, government organizations, women in technology, and those interested in improving their workforce from a human-centered perspective will find her insights very inspiring.

If you enjoyed hearing from Nishika on our podcast and want to stay connected with her, be sure to follow her on her social media channels! You can find her on:

• https://humanq.com/
• https://www.linkedin.com/in/nishikaderosairo/

EPISODE RESOURCES
Unlock your potential and make a difference in your life. Register for our impactful workshop at https://hilarycorna.com/workshop/ and start making progress today!

Running a business is not always smooth sailing - problems crop up all the time. That's where countermeasures come in. By developing effective countermeasures, you can strengthen your processes at all stages of growth and overcome any obstacles that come your way.

But here's the thing - a countermeasure isn't just the answer to the problem. It's the means to fix the problem. By addressing issues with well-designed countermeasures, you can streamline your operations and achieve greater success.

When problems arise, don't panic. Instead, take a step back. In this episode, I’ll show you exactly how to do just that!

TIME STAMPS
[02:47] What are countermeasures in process improvement used for and how to use them?
[04:42] How to identify countermeasures?
[06:25] The 1st component of countermeasures: the key operational change.
[08:25] The 2nd component of countermeasures: supporting tools.
[15:29] The 3rd component of countermeasures: the person in charge.
[22:06] The relationship between problems and countermeasures.

EPISODE RESOURCES
Unlock your potential and make a difference in your life. Register for our impactful workshop at https://hilarycorna.com/workshop/ and start making progress today!

We want to hear from you. Fill out our short survey at: https://hilary878479.typeform.com/to/qgGJEVE5

Without a post-sale process, businesses run the risk of losing clients. But if you have a well-defined and well-executed process, you can not only satisfy your customers but also build long-term loyalty.

Processes play a vital role in creating a positive customer experience. By implementing processes, businesses can ensure consistent levels of service, which helps build trust and loyalty among customers. This can lead to repeat business and positive reviews! Who doesn't want that, right?

Join us as we chat about the importance of using processes as a game-changer for businesses to keep customers coming back. Our guest, Jim Manley, CEO and Director of Manley Creative, will share his experience with processes and highlight the significance of connecting with people and nurturing customer relationships. So kick back, relax, and discover more about the power of processes in keeping customers happy and coming back for more!

TIME STAMPS
[02:53] The Importance of Post-Sale Processes.
[09:19] How Do You Show Your Customers That You Care?
[17:55] How Processes Benefit Companies.
[24:17] Why Should You Start Using Processes?
[32:53] What's the Next Step for Manley Creative?
[36:56] Final Piece of Advice from Jim.

ABOUT JIM MANLEY
Jim is an award winning director and CEO of Manley Creative. He has been creating videos for nearly 30 years and has won 28 Rocky Mountain Emmys and 2 worldwide film festival awards. In addition to being a Dad of 3 boys, Jim is also an educator, a Phoenix Theatre Company board member, a member of the Suns Charities 88 philanthropy group and an advisory board member for the Phoenix Film Foundation.


If you enjoyed hearing from Jim Manley on our podcast and want to stay connected with him, be sure to follow him on his social media channels! You can find him on:

• Website: https://manleycreative.com/
• Email: [email protected]

EPISODE RESOURCES
Unlock your potential and make a difference in your life. Register for our impactful workshop at https://hilarycorna.com/workshop/ and start making progress today!

Have you ever thought about supporting democratic governments internationally? Well, today's guest Julie Cane did.

Julie is the CEO and co-founder of Democracy Investments, a firm focused on promoting democracy and influencing capital flows in financial markets.

In this episode, Julie will talk about her firm, Democracy Investments, and the goal she wants to achieve with it. In addition, we will dive into the different funds in the financial market, economic crises, and the democracy levels worldwide.

If you're a business person, you're gonna love this episode. Don't miss it!

TIME STAMPS
[0:54] Who's Julie Cane?
[6:10] Types of investment funds.
[7:50] What is environmental social government?
[10:19] Which are the countries with more democracy?
[18:43] Why is quality better than volume in business?
[22:40] Why do economic crises occur in the world?
[27:03] Where to find Julie.

ABOUT JULIE CANE
Julie Cane, CEO and co-founder of Democracy Investments, aims to promote democracy and influence capital flows in financial markets. With the exclusive license of The Economist's Democracy Index, their firm manages the Democracy International Fund ETF (ticker DMCY). By tilting the portfolio toward democracies and away from authoritarians, they seek to decrease the cost of capital for democracies and encourage democratic reforms.

Julie's extensive financial services background includes notable roles at Wells Fargo, Charles Schwab Advisor Services, SEI Investments, and Autodesk Ventures. She is a former U.S. Naval Aviator with a BA from the University of Virginia and an MBA from UCLA's Anderson School.

If you enjoyed hearing from Julie on our podcast and want to stay connected with her, be sure to follow her on her social media channels! You can find her on:

• Website: https://www.democracyinvestments.com/
• LinkedIn: https://www.linkedin.com/in/julie-cane-3aa12b8/
• Instagram: @DemocracyDmcy

EPISODE RESOURCES
Unlock your potential and make a difference in your life. Register for our impactful workshop at https://hilarycorna.com/workshop/ and start making progress today!