Sarah shares her observations from the 20th anniversary of Field Service Palm Springs, which she attended last week. She also summarizes the “5 Lessons We’ve Learned in the Last 20 Years That Will Help Forge the Future of Service” that she presented in her keynote.

In a session from Future of Field Service Sydney, Sarah talks with Jordan Argiriou, Director, Service Solutions APEC at QIAGEN about how the company is channeling its service focus to navigate current economic conditions.

Sarah welcomes Trine Storgaard Nielsen, Head of EMEA Ocean at Flexport, for a discussion on drive, strategy, innovation, being a working mother, fostering greater diversity of thought, and much more.

Sarah welcomes Kristoffer Brun, Service Operations Product Manager at Electrolux, to discuss how the company is transforming across the board, including service, in a consumer-centric way and the impact those efforts are having on service execution.

Simone Silva, Senior Director of Consumer Services and Matt Ganus, Director of Home Services, both at Whirlpool join Sarah to discuss how they’ve taken a path to field service differentiation using independent service providers and how they’ve done so without sacrificing collaboration, customer experience, or service success.

Sarah welcomes Cait Donovan, burnout expert and host of “Fried – the Burnout Podcast.” Cait and Sarah demystify burnout as a buzzword and Cait shares insight not only for individuals concerned with burnout but also for companies looking to reduce burnout to retain top talent.

Sarah welcomes Ravichandra Kshirsagar, Vice President Digital Buildings, Commercial and Services at Schneider Electric, to talk about how he’s embracing service of today while preparing for the service of the future.

On IWD, Sarah welcomes Kristen Nowak, President of Field Service at Unlimited Service Group, to talk about her journey, learnings, and why it’s time for us to get creative as an industry.

Sarah welcomes Curtis Novinger, Regional VP of Service, P3 Services to discuss the trends he sees when evaluating businesses for investment on how companies are embracing opportunities to innovate and make service more strategic.