In a session from the Future of Field Service Live Tour stop in Paris, Sarah talks with Marie Cobessi, Director, After-Sales Service Projects & Transformation at Fnac/Darty about how the company prioritizes transformation projects, what’s in focus at the moment, and how we can attract more women to the field service space.

In a session from the Future of Field Service Live Tour stop in Birmingham, UK, Sarah talks with Ged Cranny, Sr. Consultant, Konica Minolta Business Solutions Europe about how Konica Minolta is stepping up to face the realities of why, when, and how service delivery is evolving by putting in place a remote-by-default approach.

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Düsseldorf on June 21st.  

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Minneapolis on June 15th.

Sarah welcomes back Mita Mallick, corporate change-maker and Chief Diversity Officer at Carta who is soon to release her first book: Reimagine Inclusion: Debunking 13 Myths to Transform Your Workplace.

Sarah welcomes Darren Elmore, GM of Service for RICOH New Zealand to discuss the major changes he sees in service delivery and how the company has embraced the possibilities of remote service.

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Paris on May 24th.

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Birmingham on May 17th.

Sarah welcomes Tony Ulwick, strategy expert, innovation thought leader, author of Jobs to be Done: Theory to Practice and What Customers Want, founder, and CEO at Strategyn, to share why he views innovation as a science.

Sarah welcomes Stephen Goulbourne, Global Service Program Director at Mettler Toledo to discuss three major areas of impact that more sophisticated remote service capabilities are having (and will continue to have) on service.