In this episode, we are privileged to host Erick Nillson, the new Chief Technology Officer at SSI. SSI is a leading provider of end-to-end revenue cycle management solutions. Erick discusses some of the data interoperability challenges inside and outside healthcare, how his company reduces friction in the entire revenue cycle, ways the company has assisted customers during COVID and using machine learning to improve business operations. He also shares some insights into this role as CTO, and how his company's analytics offer clarity and targets the persona of their target audience. This is a great conversation with plenty of insights on how to optimize business operations, so please tune in and enjoy!