This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We received an email from a new grad associate who has a problem. They love their clinic. They like the owner, the manager, the clients are fantastic and they really enjoy working with their team. Except there is a secret lurking in the shadows. This clinic has a tenured associate who sometimes turns from the very nice Dr. Jekyll into a loud, swearing, angry Dr. Negative Nancy Hyde. Our new grad has tried a lot of different things to try and cope with the situation and they are asking Andy and Stephanie for help with communication and with tackling the problem head on. We are going to tackle the idea that words matter and how we frame this with vocabulary from the start can dramatically impact the lens with which we view the problem. We will dive into headspace and the outline some action steps for how you might be able to handle this situation in your practice. Let’s get into this...

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Upcoming events: https://unchartedvet.com/upcoming-events/

Sept 22, 2021 from 7pm - 9pm Eastern time - Join friend of Uncharted, Dr. Mary Ann Vande Linde for an awesome workshop called Team Power: Adding Value to Your Visits. During this workshop, Dr. Vande Linde will explore the idea that Veterinary Medicine is very much a team sport. So how do we get our growing teams and clients on the same page for quality of care in our age of constant change and information overload? This workshop starts with a case study of a clinic in crisis. Learn how to build your team foundation on core values linked to key behaviors and traits. Apply steps to engage the team and the client for care and

communication utilizing value infused leadership. Learn to apply creative problem solving and metrics to evaluate culture and utilize team - coaching methods to grow engagement. Then we will explore steps to develop team trust and deliver consistent quality services for our clients and their pet family member every patient, every visit, every time. Registration is $99 to non-members and free to Uncharted Community members/

Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag