Have you ever worked somewhere that the team felt frustrated at the lack of accountability for repeated mistakes and the drastic differences in work ethic between staff members? When frustration like this extends over time, the result can be cultivating an office environment with a huge increase in tension, gossip, and bickering. Dr. Andy Roark and practice manager Stephanie Goss tackle a mailbag question from a veterinary technician who is grappling with a hospital environment like this. They feel like their practice owner and manager haven't really addressed things from the perspective of the team but this tech feels they might be open to suggestions on what to do and how to approach the situation. Our vet tech says they are "not really sure where to even start with coming up with an overhaul in training/rewards/consequences.." and asked for input from Andy and Stephanie. These are great questions and common challenges we are excited to talk about so let’s get into this…

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

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Uncharted Practice Owner Summit at NAVC SkillShop

Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.

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Zoetis - Simparica Trio

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