Get a glimpse inside 10 leading-edge intranets from organisations around the world. This fast paced session will share examples from a number of different industries including award winning sites from the Intranet Innovation Awards. Be able to take away award winning ideas and apply them in your organisation.

“I am for richness of meaning rather than clarity of meaning,” wrote Robert Venturi, father of postmodern architecture. We contemporary experience architects are devoted to the very modernist objective of intuitively satisfying user needs. Nevertheless, I’ll suggest that becoming a bit more postmodern might just be a good thing.

Designers use many different techniques and methods, but they are all eventually performed. Whether it’s a workshop, pitch, interview or even a report, we take on a role and play it. Design is a performance, and I want to talk about different approaches to performing design.

Current UX approaches are based on problem finding and solving. The focus on dysfunctions contributes to sapped morale, political games and decision paralysis in multidisciplinary teams. Positive Design is an alternative strength-based method which promotes positive change and innovation through human-centric cooperation and collaboration across organisational boundaries.

Following the trend of ‘Shit [insert possessive pronoun here] say,’ the UX team at Boomworks have put together a short presentation of actual user & client quotes, which will be interlaced with what we would have liked to say in response.

Soft skills are the interpersonal, communication and behavioral skills that can make or break a UX practitioner. Sure you can prototype and card sort, but how are you at selling ideas, negotiation and constructive criticism? This talk explores what soft skills are most useful, and hardest to master, for UXers.

100 years ago ships in England were being sunk for money. Hundreds of people were dying. Enter Samuel Plimsoll; champion of the common man. His mark, a painted circle with a line through it, persists on ships today. Showing that idea driven solutions, that solve problems, outlast technologically driven ones.

This talk describes a project to test the new NAB retail store design and how it became a catalyst for increasing the respect and strategic use of experience design in a large organisation.

It lurks everywhere, part of everyday life. And yet in most cases opinionitis has minor flareups and is forgotten. But there are certain conditions which can cause opinionitis to transmute into a deadly syndrome that sweeps all before it. And certain environments which allows opinionitis to rage unchecked. Those conditions, and that environment, is the product development team.

The oncoming tidal wave of Big Data, with its rapidly evolving ecosystem of multi-channel information saturated environments and services, brings profound challenges and opportunities for the design of effective user experiences that UX practitioners are just beginning to engage with in a meaningful fashion.