(Featuring Ed Wagoner, CIO, JLL)

In the post-COVID built environment, understanding building users at all levels will be critical to asset and investment performance. But how exactly is the “user” changing, and what does that evolution mean for investors?

https://www.afire.org/podcast/uxandcre

As employers return to office, amenities will matter. But as a result of the pandemic, the “value” of everything from shared space, outdoor access, eating, and vertical transportation means something radically different. How is the definition of these services and the overall building-user experience changing, and what role to owners, managers, and investors have in meeting these expectations? And what will happen when they can’t?

In this episode of the AFIRE Podcast, Ed Wagoner, CIO, JLL Digital talks about how proptech, “user experience design,” and building usage has changed throughout the pandemic, and what investors will need to do to overcome the challenges of a rapidly evolving built environment.

Listen now on your favorite podcast service (Apple, Google, Spotify) for the full episode.