UXPERTS

In Marty Cagan’s book Transformed, he argues that many modern enterprise software companies are not truly agile but are doing short waterfall sprints. In this introductory episode to the book, Ephie Risho and Jason Moore dig into the topic deeply, reflecting on their own experiences and understanding of the industry and agile. Is it possible to do waterfall software development well? How do large companies tackle large initiatives while still being agile? Join them as they unpack the delicate balance that larger companies need to make to develop software best in a modern environment.

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Long-time hiring manager Dave Laird brings his years of experience to the table in an exclusive interview with Ephie Risho and Jason Moore on finding the perfect job in the technology sector. Topics range from what stands out these days to get noticed, what pushes a good interview over the line to a great interview, and what to look out for in current trends. The episode digs deeply into the psychology and inner workings of hiring at an enterprise software company, and how to make the best of the job application process.

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How do you land the perfect job in UX? What are the best practices to get into the right position with the right company? How do good hiring managers make their decisions? In this episode, Ephie Risho and Jason Moore dig into their hiring and interviewing experiences in the UX field. They look at best practices for those looking for a job in the industry and the things they look for with candidates. Along the way, they share stories and examples to help guide the discussion.

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In this AMA (ask me anything) podcast, Ephie Risho and Jason Moore field some problematic questions, giving examples from their own experiences. Some of the topics include showing the value of user research without stepping on toes, working with developers in 2-week sprints, context switching, dealing with imposter syndrome, growing into a new role, how to deal with stakeholders who are tuning out, what to do with usability studies with mixed results, and designs that end up wrong in production.

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What are the most critical things to consider when overseeing design systems? At different stages of an organization, what should design leaders be focused on when working with the rest of the organization? A natural ebb and flow of rigidity and creativity must be accounted for.

In this episode, special guest Ross Moody digs in with his many years of experience and examples to shed light on the topic. Ephie Risho and Jason Moore guide the discussion, digging into the tension in any organization that must be balanced, and some tactical ways to face these challenges and more.

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Ephie Risho is a published novelist in YA fantasy who sold a record number of books in 2024. In this publishing episode, Jason Moore and Ephie discuss authors, publishing, writing, and the industry, all from the lens of user experience. Visit Ephie’s website, theelementalists.net, to see more of his books.

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In the State of UX 2025 review at uxdesign.cc there are many bold ideas reviewing 2024 and seeing where the industry is headed. AI is being leveraged more and more, and business needs are beginning to gain more weight than UX processes. The technology sector is changing rapidly, and UX, as all the disciplines, needs to be aware and adapt. In this episode, Jason Moore and Ephie Risho bring in guest podcaster Jeremy Miller to discuss these ideas in depth.

Jeremy Miller’s mission is to give you the tools to be an effective UX designer by diving into the soft skills they won't teach you in school or a boot camp. These skills are critical to your success. You can follow Jeremy on LinkedIn and beyonduxdesign.com, where he hosts an ongoing podcast. 

Jason Moore and Ephie Risho host a weekly podcast called UXPERTS, which focuses on the intersection of UX Leadership and Business Outcomes. You can learn more about the show at uxperts.info and find it on Spotify, Apple Podcasts, or Google Play. 

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Innovation is at the core of what companies must do in the fast-moving world of technology. Grow or become obsolete—it’s a common story told again and again. In this episode, Ephie Risho and Jason Moore unpack and discuss an article by Rachel Kobe, Chief Design Officer at Paypal titled: Fueling Innovation: How Design Leaders Drive Product Transformation.

The first step is to start with the “Why” and ensure design thinking is core to any innovative discussions. Don’t just build things because they’re on the roadmap; question them and dig into the possibilities. Driving innovation doesn’t just happen; it requires us to think beyond execution and dig much deeper. As usual, Ephie and Jason sprinkle in their own experiences to give life to the episode.

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What’s the hardest leadership decision you’ve ever had to make in UX? How can someone transition from an individual contributor to a UX leadership role? What’s your strategy for dealing with burnout in your team? Jason Moore and Ephie Risho field these questions and more in an AMA (Ask Me Anything) issue of UXPERTS. Listen to this episode to hear more of their backstories, pearls of insight, and humorous moments as they field their favored recent questions from you, their listeners.

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Change occurs throughout our lives, yet most people have great difficulty with it. In his book Who Moved My Cheese, Spencer Johnson, M.D. provides an allegory that spells out four different types of people and how they respond to significant change. When the cheese is moved, two of the four people freeze up and try to make things go back to how they were, and two move on and deal with it quickly.

The lessons of this simple book are good for dealing with change in our personal lives and also good to keep in mind as a UX professional. Updating software and adding valuable features also move things around, and even though the intention is to improve our users’ lives, they can be furious. Users don’t like it when we “move their cheese” somewhere else and force them to learn something new. In this episode, Ephie Risho and Jason Moore unpack their experiences with change, both in their own lives and in trying to make new software releases less disruptive. As usual, the episode is sprinkled with plenty of stories, laughs, and insights.

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