Valtech Café

In this second episode of our 2-part conversation with VTEX analyst in residence, Jordan Jewell, we continue to discuss the 6 trends defining the future of commerce. Formerly at IDC where he launched their commerce practice, Jordan joined VTEX to assist B2C and B2B brands in growing their sales over digital channels. In his own words, he acts as a detective, economist, statistician, journalist, critic, storyteller, and evangelist to provide actionable advice in areas such as merchandizing, channel management, marketplaces, product information management, payments, personalization, order management, and more. From channel explosion to decentralised commerce, in this 2-part interview we provide the 6 most pivotal trends that brands need to take note of if they want to deliver on the all-important customer experience.

In this conversation we're joined by VTEX analyst in residence, Jordan Jewell, to discuss the 6 trends defining the future of commerce. Formerly at IDC where he launched their commerce practice, Jordan joined VTEX to assist B2C and B2B brands in growing their sales over digital channels. In his own words, he acts as a detective, economist, statistician, journalist, critic, storyteller, and evangelist to provide actionable advice in areas such as merchandizing, channel management, marketplaces, product information management, payments, personalization, order management, and more. From channel explosion to decentralised commerce, in this 2-part interview we provide the 6 most pivotal trends that brands need to take note of if they want to deliver on the all-important customer experience.

For city dwellers, its clear to see that the places we live, and how we live in them, have all been designed to support a former age.  As the intersecting roads and junctions weave across a gridded map, our homes, offices and shops line streets made for diesel guzzling cars and trucks. Our pavements crammed with people moving from A-B, sometimes on a journey that has taken them many miles from home. Our cities hum with the movement of the modern age.

But perhaps it’s time to take another look at the spaces that we move between. Imagine 50 years from now, when our means of transport, our work-lives and our carbon usage will be a world away from where they are today. What, then, should our cities look like? How should they ‘be’ and how do we get them there?

In this conversation we're joined by Filip Kjellgren, a future-mobility systems strategist and programme manager from VINNOVA, Sweden’s innovation agency. Their mission is to promote sustainable growth by improving the conditions for innovation, as well as funding needs-driven research. Vinnova’s vision is for Sweden to be a world-leading country in research and innovation and an attractive place in which to invest and conduct business.

For years we’ve talked about the power of omnichannel retail – the seamless combination of digital and physical touch points to deliver a flawless commerce experience. But for this guest, it might be time to change the narrative, and shift from an omni-experience to an opti-experience. One where continuous optimisation to serve the needs of consumers takes centre stage.

When the digital boom took retailers (and their customers) online, we all know that the raison d’être of the physical store changed, but for Swedish Electronics retailer NetonNet, their physical presence has remained their secret weapon. Founded in 1999, NetOnNet was awarded the best Nordic company in Omnichannel by Google, and they are widely noted as the European leader in Omnichannel. To find out more about their strategy, and the opportunities and challenges they have been presented with along the way, we're delighted to be joined by CEO, Susanne Holmstrom

We’re recording this conversation at D Congress 2022 so what better time and place then to discuss the latest updates in the commerce space. We're joined by SVP, technology, Casper Rasmussen to delve into topics including composable commerce, the digital enterprise and why your commerce offering needs to be about more than just selling... From D2C strategies to services over products, there’s lots to cover...

We hear more and more about the benefits of innovation labs within companies; the opportunity to ideate, test and prepare new releases for the wider organisation in a structured way is becoming increasingly commonplace, and it’s no different for the team at the Volvo Group Connected Solutions Innovation Lab. To set some context for this conversation, the Volvo Group has recently announced that 50% of future revenue should come from services – that opens some exciting doors for an innovation team looking to identify new opportunities.

In this live episode from D-Congress, we're joined by Malin Jöhncke, Principal Innovation Manager, and Ronja Roupé, Senior Service Designer to find out how they are uncovering the latest and greatest advancements in the industry; from new techs to new ways of working, to ensure that the Volvo Group is perfectly positioned for the future.

Since the company’s foundation in 1989, entrepreneurship, expertise and a passion for gardening have driven Blomsterlandet to become Sweden’s largest retailer of flowers and plants. Now with 61 stores across the country and a strong brand within the industry they are continuing to push ahead with new ways of engaging their customers and propelling their brand forward. The latest advancement in that innovative journey is in the creation of their live shopping offering – which we’ll talk about today – and their shift from brick-and-mortar stores to online services. We cover the ins and outs of that new development, but we’ll also look back at their general transformation story, to catch up on progress and uncover the successes and pitfalls along the way. We were delighted to be joined by Tirdad Zadeh, E-Commerce manager at Blomsterlandet to take us through the finer details

In this live episode from D-Congress, we're joined by SVP, Technology Casper Rasmussen as he takes us through the incredible story of Dolby's transformation from ingredient to experience brand. Find out how what started out as a digital update quickly developed into full scale business transformation; from teams to technology, the Dolby experience has never been so exciting.

We all know what it means to be innovative or to innovate. But how do you turn innovation into lasting results? How can you prove the impact in the short and long term, and how do you make sure that you’re putting your proverbial eggs in the right basket? In this conversation, we're joined by Line Lyst, Chief Entrepreneur at GN Group. GN facilitates communication between people through intelligent hearing, audio, video and gaming technology and is driven by a passion for innovation.

Throughout this series we’ve heard from brands who are putting sustainability at the centre of their agendas. No longer deemed as something that can be tackled in a few years’ time, we are all acutely aware of the need to act today to reduce our carbon footprint and help to reverse the damage happening to our planet. In recent times people have become more conscious of the impact that our online activity is having – yet at the same time we are continuing to move more processes, experiences and activities online. Ironic then you might say that a digital agency is facilitating this conversation, but as this conversation highlights, there are options at hand to make an impact here too. We're joined by experts from Valtech to discuss the challenge we’re facing and the tools and approaches we can all take to reduce our carbon footprint and make the right choices for our customers and the users who interact with them.