Value Builders

Brent Dykes, Author of Effective Data Storytelling, on using data storytelling to develop a high-performing data culture within an organization to drive progress and change.

Greg Daines, Founder and CEO of Total Customer Strategy, on why customers renew with suppliers, challenging conventional customer management strategies, and the role Sales plays in driving retention and growth.

Aaron Thompson of SuccessCoaching on outcome-based selling, what B2B can learn from direct-to-consumer offerings, and the realities of managing an infinite product lifespan with today’s buyers.

Bill King, Senior Director at RiseNow, on identifying and investing in strategic supplier relationships and the results that can follow when creativity, curiosity, and relationship building drive a supplier management strategy.

Leslie Pagel, Chief Customer Officer at Authenticx, on listening to understand, advocating for customers within a company, and embracing interaction data in the next wave of customer experience innovation.

Cassie Young of Primary Venture Partners on using customer success fundamentals to catapult a venture portfolio to success, why retention is the cheapest form of growth, and why the CCO is on a trajectory to be the new CRO.

David Ehrlichman, author of Impact Networks, on the power of using impact networks to create a new frontier for overcoming today's biggest social and environmental challenges.

David Moskowitz, WW Director- Customer Business Value at MongoDB on building a full lifecycle value practice, introducing Total Value of Ownership as a thought process, using coaching as a technique to unite Sales, Customer Success, and Value Consulting, and a prediction for the merge of Value Management and Customer Success.

Chris Koehler, CMO at Box, on the MetaVerse™, bringing customer success experience to marketing, and marketing’s role in value creation.

Nathan Stuck, Director of Culture & Strategic Impact at Ad Victoriam Solutions, aligning with your CEO for profit and purpose, working within the Salesforce partner ecosystem as a catalyst for change and accountability, and advice for driving new social impact initiatives within a company.