Value Builders

Ellen Terchila, Chief Customer Officer at Electric, on designing a team for strong net dollar retention, being a step ahead of customers, and hiring for growth.

Paul Henderson of Outcome Leaders on the launch of his new book, the growing gap in the buying cycle, and generating revenue from outcomes through initiative development with customers.

Lawrence Walter, VP, Entrepreneurship at the Indiana Economic Develop Corporation(IEDC), on bringing outcome-based strategies to government and economic development, creating a strategy to unite a state's ecosystem through better collaboration, and the power of his relationship with MetaCX.

Anurag Goel, Global Head of Value Consulting and Realization at Red Hat, on creating and scaling a value organization from scratch, value organizations as the steel thread for the customer lifecycle, and the best skill set for value roles.

Marcy Twete, Founder and CEO at Marcy Twete Consulting, on social value, the emergence of ESG strategies and investments, and the role companies have in making the world a better place.

Aaron Fulkerson, GM of Customer Success & Customer Service Products at ServiceNow, on creating an operating model for customer centricity, the emerging trend of value experiences, and value building through leadership.

Brian LaFaille, Global Lead- SaaS Customer Success Programs at Google, on the importance of crafting value stories to get credit for value delivery, the role that value mapping plays in that equation, and why change management and storytelling are critical customer management skills.

Nicci Bosco, Senior Customer Success Manager at LinkedIn, on building trust with customers, using perspective to solve problems, and serving veterans at Linkedin.

Michael Sachs, Head of Customer Success Value Methodology & Strategy at Slack, on the language of value, using a value methodology to unify, and the power of a carpe diem mantra.

Value creation is the name of the game in business so let’s talk about it. I often think about the ways that value is created in our personal and professional lives and the work it takes every day to create positive change. This podcast is a quest to discuss the evolving role of value creation and delivery in business relationships and I invite you to join me for the discussion.