Value Builders

There is a new intersection forming in the technology stack that is reshaping the future of the productivity and collaboration landscape.  In a recent VentureBeat article, Jake Saper, General Partner at Emergence Capital, speaks to a future where deep collaboration becomes central to the workplace.  In this episode, hear Jake define deep collaboration and explain why it is the next logical progression for the tech stack.

In this episode of the RevRev Shared Success Series, Dave sits down with David Chapnick of Vantage Partners to talk about the role structured collaboration plays in innovation and how it is foundational to successful strategic account management.

In this episode of the new RevRev Shared Success Series, Dave sits down with University of Tennessee faculty member and creator of the Vested business model, Kate Vitasek, to discuss vested outsourcing and how it is revolutionizing the world of outsourcing with an outcome-based mindset.

Shared success takes on new meaning this week as Dave sits down with Monique LaRue and Ja’Rod Morris to discuss the launch of their new group, National Black Customer Success Professionals (NBCSP).

In this episode of the new RevRev Shared Success Series, Dave sits down with Ross Fulton, Founder & CEO of Valuize, to discuss the critical topic of success planning. The backbone of effective customer management, success planning has evolved into a key driver for putting customers, and those that manage them, in a position to be successful. Ross helps us understand what success planning is, why it’s important, and what the future of success planning will look like.

Karen Mangia has run the gamut of professional experiences to turn her passion for customer success into becoming a global customer experience and voice of customer leader, a 3x best-selling author, and a TEDx speaker.

In this episode of Revenue Revolutionaries, Dave sits down with Karen to discuss her new book Listen Up! How to Tune In To Customers, And Turn Down the Noise.

In this second episode of the RevRev Big Thinkers series, tune in to hear Dave Jackson share his thoughts on what it really means to deliver value to customers, why thinking in silos is detrimental to every organization, and why we must build out organizations with an outside-in mindset. He also introduces the idea of ‘value elements’ and shares how he thinks about the importance of making progress with customers at every step of the customer journey.

Innovation is the name of the game for Jo Mills. As Co-Founder/CXO at Fuel50, she sits at the unique intersection of employee experience and customer experience and with a front-row seat to the future of both disciplines.  In this episode of RevRev, Dave discusses her role in establishing an outcome-based mindset and strategy for Fuel50, the power of transparency in a remote-work world, and the importance of operating in an empathetic way to serve employees and customers.

With a thirst for helping companies discover opportunities for improvement, Helen Calvin has been on a mission to help organizations thrive throughout her career. As the CRO at Jellyvision, her love for interviewing and hiring has shaped her employee development strategies and influences the way she empowers the Jellyvision customer and revenue teams to pursue greatness.  Tune in to hear Helen offer up some great advice on this episode of Revenue Revolutionaries.

This is the first episode of a new RevRev series called 'Big Thinkers'. In this series, Dave talks to some of today’s greatest business minds who are at the forefront of customer management and experience research and innovation.

To kick off the series Dave sat down with Salesforce Director of Market Strategy, Mathew Sweezey. Dave collaborated with Mat recently for an ebook project titled The New North Star: Experience is the Method, Outcomes are the Goal. In this episode, they teardown the ebook and discuss how the most innovative customer and revenue leaders are embracing a new outcome-based mindset alongside their customer experience strategies.