Vending & OCS Nation Podcast

Business insurance might not be a popular, front of mind topic, until a leaking coffee brewer drips down through four floors of an office building, a delivery accident happens, or a fraudulent invoice or email puts your company at risk.

On this episode of Automatic Merchandiser’s Vending & OCS Nation, host Bob Tullio welcomes Charlie Deaver of Greyhawk Premier Insurance Solutions and George Sagadencky of BBSI for a practical conversation about protecting the business you’ve worked hard to build.

From startups placing their first machines to established operators managing employees and delivery routes, the discussion explores why buying a policy is only part of managing risk. Charlie and George explain the questions operators should be asking about workers’ compensation, employment practices, liability, business auto and cyber coverage.

Along the way, Bob brings the conversation directly into the convenience services world: What happens when a coffee installation leaks in a high-rise office? What exposure comes with asking an employee to drop off supplies in a personal car? What if accounting sends $50,000 to a criminal posing as a vendor?

The insurance guys also connect workplace culture, employee training and documentation to risk prevention and explain why “it will never happen to me” can be an expensive assumption.

When a competitor won one of Treasure Valley Coffee’s original accounts by offering vending, founder Tom Boyer decided to start a vending company. Protecting that customer relationship mattered more than staying comfortable.

That competitive spirit helped turn a business launched in a Boise garage into an operation with 325 employees, four locations and customers across parts of Idaho, Oregon and Washington.

On this episode of Automatic Merchandiser’s Vending & OCS Nation podcast, host Bob Tullio talks with Suzanne Boyer and her son, Joel Myers, about the family values, service philosophy and growth opportunities driving Treasure Valley Coffee forward.

Suzanne shares how she joined her father’s business and stepped into leadership after his unexpected passing in 2018. Her experience offers a powerful reminder that the relationships a business builds, with employees, customers and trusted partners, can become its greatest source of strength when circumstances change overnight.

Joel talks about the company’s goal of doubling its size by 2030 and explains why much of that opportunity lies within its existing customer base. From coffee and hydration to concessions, breakroom supplies and micro markets, the focus is on solving more customer problems and increasing revenue at every stop.

It’s a conversation about building an ambitious business while preserving the relationships that made success possible.

The workplace has changed, but the demand for dependable coffee, water, food and refreshment services remains strong. On this episode of Automatic Merchandiser’s Vending & OCS Nation podcast, presented in cooperation with NAMA, host Bob Tullio welcomes Christine Cochran, NAMA’s President and CEO, for a conversation about the opportunities ahead for OCS and pantry service operators.

Nearly one year into her role, Cochran shares what she’s learned from visiting member businesses across the country. She discusses how operators are responding to changing customer expectations, rising costs and new technology and why their ability to deliver personalized service remains so valuable.

The conversation also previews the 2026 Coffee, Tea and Water event, November 18–19 in Austin, Texas, where Tullio returns as emcee. Cochran highlights education focused on sales, executive leadership and operators new to pantry service, along with the value of connecting with peers and suppliers in a more intimate setting.

With CTW not taking place in 2027, Cochran explains the thinking behind that decision and outlines NAMA’s plans to support the OCS and pantry community throughout the year. She also discusses advocacy work involving tariffs, PFAS, single-use plastics and caffeine labeling and why association involvement can help busy operators stay informed and prepared.

What happens when a successful healthcare technology salesperson decides that great money no longer makes up for burnout? For Hunter Hebestreet, it meant starting AI Vending from scratch and finding opportunity in Denver’s luxury apartment buildings. Today, his company operates 74 pieces of equipment across 45 locations.

On this episode of Automatic Merchandiser’s Vending & OCS Nation, host Bob Tullio talks with Hunter Hebestreet about building a focused sales strategy, earning the trust of property managers and securing equipment placement that turns foot traffic into smart cooler sales.

Hunter shares what’s working with product selection, commissions, social media and financing. He explains why even an experienced salesperson had to get comfortable walking through doors, cold calling and hearing “no.” How did cold calling make him feel? “I was sick to my stomach. I was scared, and I just moved forward, and I did it scared.”

Beyond the technology, Hunter’s story offers a candid look at the persistence required to build a convenience services business. He explains how focusing on one market helped his company sharpen its sales approach and earn opportunities across property portfolios. His advice for aspiring operators: Plan for more rejection, more capital and more time than you expect and find a strong business partner and suppliers to help you grow. 

What if a convenience services operator could take some money off the table, retain a meaningful ownership stake in a larger organization and continue building the local company they spent years creating? That is the model behind Alliance Markets & Vending.

In this episode of Automatic Merchandiser's Vending & OCS Nation, Bob Tullio talks with Gregg Meheriuk, CEO of Alliance Markets & Vending, about a founder-focused approach to consolidation that offers independent operators something different from a traditional exit.

Backed by Shore Capital, Alliance acquires strong independent convenience services companies while allowing many founders to remain active in the business and invest a portion of their proceeds into the larger Alliance platform. The local company name and customer relationships can remain intact, while operators gain access to resources that are often difficult for an independent company to build on its own.

Gregg explains how scale can create advantages in purchasing, technology, HR, finance, sales support and operational expertise. Alliance operators also have the opportunity to exchange ideas and best practices with other successful operators inside the organization.

The conversation also addresses one of the biggest questions facing longtime operators: What happens if I want liquidity, but I'm not ready to retire?

Gregg describes how founders who want to remain involved can reinvest part of the proceeds from the sale into Alliance, giving them the opportunity to participate in the future growth and value of the overall platform.

Alliance is also showing early momentum. Gregg says the company is performing well ahead of its aggressive budget and exceeding his expectations.

For operators considering succession, an eventual sale or simply a way to accelerate growth, this episode offers a look at an emerging alternative - selling the business without necessarily saying goodbye to the business.

The Atlantic Coast Exposition has long been known for bringing together convenience services operators, suppliers and industry leaders for education, networking and plenty of fun. For ACE 2026, the organizers are raising the bar.

Taylor Vaughan didn’t plan on a career in convenience services. At 21, she found herself helping out at SPG Vending Solutions where customers kept asking for coffee service. Tired of saying no, Vaughan put together a business plan, convinced the owner to invest in a single brewer and launched what would become Company Coffee Shop.

Today, Vaughan leads SPG Vending, now known as The Culinary Express by SPG Vending, while continuing to run the coffee business she built from the ground up.

On this episode of Automatic Merchandiser & VendingMarketWatch’s Vending & OCS Nation podcast, host Bob Tullio talks with Vaughan about what it takes to build and lead a successful convenience services operation in an increasingly competitive and technology-driven marketplace.

Vaughan shares a philosophy central to her approach: not every growth opportunity is a good opportunity. She explains why operators need to protect margins, invest carefully and pursue what she calls “earned growth” rather than growth at any cost.

We also get into:

Taylor finishes the episode with one of our favorite answers we have heard from a guest this year: about building something sustainable while still having something left to give the people you love.

It’s an insightful conversation with one of the industry’s next-generation leaders and a reminder that sustainable growth isn't necessarily about getting bigger. It’s about making better decisions.

How do you build a $20 million convenience services company from the ground up? For Jon Corto, founder and CEO of Buffalo Strive, Markets and Vending, the answer begins with one word: Relentless.

Coming Tuesday on Automatic Merchandiser’s Vending & OCS Nation podcast, it’s Part Two of Bob Tullio's conversation with the former Buffalo Bills linebacker turned entrepreneur, the focus shifts from Corto's unlikely journey to the National Football League (NFL) to the company he has built in New York.

Today, Buffalo Strive has approximately 100 employees and generates about $20 million in annual revenue across micro markets, AI coolers, fresh food, catering, office coffee and water filtration.

Corto explains how the company got started, why Buffalo Strive embraced remote monitoring and cashless technology early and how staying ahead of emerging technology continues to shape the organization.

But technology is only part of the story. Corto discusses Buffalo Strive's mission - "Relentless pursuit to serve others" - and how it influences the company's approach to customers, employees and the Buffalo community.

Corto also shares how he hopes to be remembered in Buffalo - It has nothing to to with football.

Before the conversation ends, Bob Tullio shows that he can be relentless as well. He manages to get the former NFL player to offer a little fantasy football advice.

The same characteristic that helped Jon Corto reach the NFL continues to define the way he approaches business:

Relentlessness.

Whether it is serving customers, developing employees, adopting technology, giving back to Buffalo or finding the next growth opportunity, Corto's philosophy is straightforward:

Have a mission. Attack it every day. Never give up - and love what you do.

The qualities that helped Jon Corto reach the NFL — discipline, resilience, coachability, sacrifice and relentless preparation — are the same qualities he relies on to lead Buffalo Strive, his successful convenience services business.

In this first part of a two-part series of Automatic Merchandiser’s Vending & OCS Nation podcast, host Bob Tullio sits down with Jon Corto, founder and CEO of Buffalo Strive, Markets and Vending. Learn about Corto’s remarkable journey from an undersized linebacker at Sacred Heart University to playing in the National Football League for his hometown Buffalo Bills.

Corto wasn’t a highly touted prospect. He wasn’t drafted. He admits that at different points in his career he wasn’t the biggest, fastest or strongest player on the field. What he did have was a goal — and an extraordinary willingness to work for it. Corto shares the unlikely chain of events that helped open the door to his NFL opportunity and why he was willing to leave college early and go “all in” on his dream. For Corto, years of preparation, sacrifice and discipline ultimately paid off.

What happened along the way and how those lessons continue to shape the way he runs Buffalo Strive today — that’s the real story in this podcast. 

In this episode, Bob and Jon discuss:

Ultimately, Corto says both pursuits demand many of the same things: hard work, discipline, sacrifice and relentlessness. It is a philosophy reflected today in Buffalo Strive’s mission: “Relentless pursuit to serve others.”

Corto’s biggest lesson from both football and business is remarkably simple: “If you want to get ahead, you have to be willing to pay the price.”

What separates great OCS sales professionals from average ones? According to Michelle Scott, director of national accounts for Royal Cup Inc., it isn’t aggressive selling. It’s listening, consulting, building relationships and earning trust over time.

In part two of Bob Tullio’s conversation with Michelle Scott, she shares two decades of experience selling office coffee service, from her first job out of college to leading Royal Cup’s national accounts team.

This conversation is packed with practical advice for operators of every size. Michelle discusses everything from consultative selling and coffee tastings to referrals, AI, customer service, technology, sustainability and why patience remains one of the most valuable sales skills in the business.

Whether you’re a new operator or an industry veteran, this episode is filled with ideas that can help you grow your business and strengthen customer relationships.

In this episode, you’ll learn:

For operators looking to improve their sales process, this episode serves as a practical blueprint from one of the industry's most accomplished professionals.